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“Can't wait to return!”

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The Marcel at Gramercy
Ranked #147 of 466 Hotels in New York City
Toronto, Canada
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Can't wait to return!”
Reviewed 3 August 2011

My husband and I booked a long weekend/anniversary trip to NYC for the last weekend of July. As soon as we arrived at the hotel we were very pleased with the whole experience from check-in to our departure. The staff was very accommodating and friendly. The hotel was very quiet, clean, well maintained and very modern. The beds were extremely comfortable, the room size was decent and the washroom was well maintained. We loved the area as it was away from crowds of tourists and quiet, it was in a great neighbourhood and close to the metro. The only downside was no free WiFi (which the nearest Starbucks took care of for us, would have been nice having it in our room for planning daily itinerary) and one elevator is really slow. We would definitely return, recommend it to anyone looking for a great NYC getaway!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Jacquelinesss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 16 August 2011
Dear Jacquelinesss,

Your review is most appreciated! Thank you so much for taking the time to share your experience. We are very pleased that you enjoyed your stay with us and hope that we are able to welcome you back very soon!

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (409)
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English first
Albany, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2011

This hotel was beautiful and we would love to go back. It was very clean and conveniently located to a lot of NY attractions. The staff was also very sweet, helpful and accommodating

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank itschelseaxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 16 August 2011
Dear itschelseaxo,

Thank you so much for your review on TripAdvisor!

I am very glad that you enjoyed your stay with us and hope that you think of us the next time you visit NYC.

We appreciate you sharing your experience!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2011

As an interior designer for luxury hospitality projects I am always so excited to stay at properties that are just above-and-beyond... and The Marcel at Gramercy did just that! Everything about the hotel, from location to service to price was outstanding. The amazing flexibility of staff-especially Raul Dupless, who does anything at anytime of day, made my business stay extremely stress-free and enjoyable! Plus - the restaurant next door has the absolute best pasta and prices in town! I was there 5 nights and it truly felt like a second home. Thank you to the entire hotel team for such an amazing experience!

  • Stayed July 2011, travelled on business
    • Value
    • Service
Helpful?
1 Thank SueFirestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 16 August 2011
Dear SueFirestone,

Thank you for your wonderful review! We are very pleased that you enjoyed your stay with us and we really appreciate the staff recognition! It is wonderful when our staff is complimented for their hospitality.

We hope that we are able to welcome you back to the Marcel very soon!

Nalini Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
Reviewed 31 July 2011

This is a nice, clean hotel in the Gramercy area of Manhattan - close to subway, restaurants. Staff is very friendly and helpful and car service is available to airport. Room was very clean, modern and quiet, and there is a very nice patio on top roof level with a beautiful view of New York skyline. The only suggestion would be to have coffee maker in the room, and have the continental breakfast included in the cost of the room. Would definitely return to this charming hotel.

Room Tip: upgrade to queen size standard room.
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  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank momtwocats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 16 August 2011
Dear momtwocats,

Thank you so much for posting a review on TripAdvisor! We appreciate you taking the time to inform us of your experience while staying with us.

I am very glad that you enjoyed our 10th floor guest lounge and the amazing view from our roof top!

We hope to welcome you back soon!

Nalini Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lugo, Spain
Level 4 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 July 2011

First of all, I must say EVERYONE of the workers is REALLY nice and helpful. But... when we got to our room... picture this: a double bed, two night-tables and the only place left to leave our suitcases was the floor on one of the sides of the bed ( the other one was not wide enough) and that was it as for space. Second part of the story: the air conditioning was VERY loud all the time and, not happy with that, in the middle of the night it started making funny noises so we switched it off but we nearly suffocated so we had to switch it on again.
The next morning we asked for a change of room: we got more space but, since the air conditioning was as loud as in the other room, we could switch it off and breathe but then the noise came from outside. We were on the fifth floor but we felt as if the bed was on the pavement; we could hear EVERY single sound from the street (and there are a lot of sounds/ noises in NY streets)
The wi-fi is not free (which I think is mean in any hotel of this category) but there are two computers available for guests on the 10th floor (with lovely views to the Empire State)
Would we go back ? I doubt it: getting a good night´s sleep is important for us

  • Stayed July 2011, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Rosaperezparapar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 1 August 2011
Dear Rosaperezparapar,

Thank you for informing us of your experience at The Marcel at Gramercy on Tripadvisor.

I am glad you found our staff to be hospitable, however I am very disappointed to learn you did not thoroughly enjoy your stay or accomodations.

I would love to discuss your stay personally and would like for you to contact me direct, nsullivan@amsterdamhospitality.com.

I hope to hear from you!

Nalini Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
80 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 28 July 2011

I stayed here in March and loved it so much I'm going back next week. It is so hard to find a reliable hotel in NYC that is cheap, gives great service and is in a good spot. This place covers all bases. Rooms are small but honestly, what are you doing in your room? Its New York!!!!. Staff are fantastic which for most business travellers IS the most important thing...and good room service!!!!

  • Stayed March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MissPf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 1 August 2011
Dear MissPf,

Thank you so much for posting a review on TripAdvisor! I am so glad that you enjoy our staff's hospitality as well as the accomodations.

We look forward to welcoming you back, thank you for your loyalty!

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New England
Level 5 Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 27 July 2011

I travel for a living and used to live in Manhattan, know that to begin. This hotel was, in a word, suffocating. They did not have the bed size I had reserved (queen) and instead gave me a tiny room with a full (if that) bed and no window. When I asked for a change, the desk clerk tried to tell me This is the way it is in NYC." I then got an even smaller room (no closet) but at least it had a window. The halls are also cramped and the overall feeling was claustrophobic. One of the few hotels in NYC I will not visit again.

Stayed August 2010, travelled on business
Helpful?
2 Thank JanieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 1 August 2011
Dear JanieD,

Thank you for posting your review on TripAdvisor. I am disappointed to learn that you were not satisfied with your accomodations while staying with us. I noticed that your stay was in August of 2010. Please note that over the past year we have made many improvements and hope that you would consider giving us another opportunity the next time you are traveling to New York.

Thank you again for informing us of your experience and hope we are able to welcome you back.

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Marcel at Gramercy

Property: The Marcel at Gramercy
Address: 201 East 24th Street, New York City, NY 10010-3801
Phone Number:
Region: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#110 Business Hotel in New York City
#117 Luxury Hotel in New York City
#136 Family Hotel in New York City
#139 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Official Description (provided by the hotel):
Just steps from the historic and exclusive Gramercy Park, the Marcel at Gramercy Hotel is far enough away from the bustle of Midtown Manhattan, but within walking distance to many of NYC’s most exciting neighborhoods. Take a break and stroll through our nearby neighborhoods; Gramercy Park, East Village, Chelsea, and SoHo.   Find boutique amenities throughout each of the 136 guest rooms at this Manhattan hotel. The hotel features a 10th floor business lounge with free WiFi, TV, coffee and tea service along with a rooftop terrace with lounge chairs for relaxing and sun bathing while basking in the view of the Empire State Building. Whether your stay is for business or leisure, the Marcel at Gramercy Hotel offers everything you’ll need for an enjoyable stay in Manhattan. Come stay with us while you discover all that NYC has to offer. ... more   less 
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc

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