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“Disappointing” 1 of 5 bubbles
Review of The Marcel at Gramercy

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The Marcel at Gramercy
Ranked #166 of 467 Hotels in New York City
Certificate of Excellence
Woodstock
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointing”
1 of 5 bubbles Reviewed 19 May 2014

If you are looking for great service it stops after the doorman! Doorman was great and very helpful... this is where the positive feedback stops. One of my co-workers had roaches in his room. The front desk seemed dis-organized and slow. The rooms were average and needed repair. Overall I would not go back.

  • Stayed May 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Zach J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 22 May 2014
Thank you for posting your feedback on TripAdvisor! I am pleased to hear your interaction with our Bellman was a positive one. Please accept my sincerest apology for the challenges you had while staying with us and

If you would like to discuss further please feel free to contact me at nsullivan@themarcelatgramercynyc.com

Thank you again!

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,799 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (391)
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Davenport
1 review
5 of 5 bubbles Reviewed 14 May 2014

We travel to NYC to visit family as well as vacation. We stay at The Marcel for the location to family and it's location to favorite dining spots. The staff is exceptional. Keep on mind when making your reservation The Marcel is a boutique hotel and rooms will be on the small size.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 19 May 2014
Thank you so much for your positive review! We are delighted you enjoyed your stay and hope we can welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis
2 reviews
3 of 5 bubbles Reviewed 11 May 2014

On average, the room was small, a bit unkept, and the power/lights feature using a room key was miserable. Light switches difficult to turn on. Room is about the size of a small bedroom with one closet. Very nosiy "inside" the hotel even though the street was extremely busy. Thin walls.

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Douglas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 12 May 2014
Thank you for sharing your experience on TripAdvisor!

I am glad that you enjoyed your overall stay with us. I am very sorry that you found our energy saving switches difficult to use. I hope that you informed us during your stay so that we could assist you.

We appreciate you bringing your challenge to our attention.

We hope we are able to welcome you back very soon upon your next visit to New York City!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

We stayed for three nights from 4 the May. Britney welcomed us at exception and was fab (all the staff were). We arrived at about 2pm and could go straight to our room. It was a celebration to go to New York and wasn't disappointed after a lot of searching on hotels. Not many boutique hotels at reasonable prices and it is an expensive city.
I was a bit apprehensive at the room as aware many in the city are tiny but it was a decent size actually and was happy with it. Very clean, just like the pictures. There was room service as restaurant undergoing refurb which didn't bother us at all. We were out sightseeing constantly so eating out. Lots of bars and restaurants close by plus subway links too. Took about fifteen mins max to walk due west to the Flatiron building.
Approx twenty mins due north west to grand central. It was sometimes noisy but got free earplugs in room and to be expected. Lounge on 10th floor good for free drinks and computers although we didn't use, outside lounge good views of Empire State. Would stay again for the service as well as the rooms.

Room Tip: If you are a light sleeper, ask if there is a quieter room. However you ARE in NY so if you want to...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DeborahOsborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 12 May 2014
Thank you very much for your positive review!

We appreciate you taking the time to share your experience as well as make mention of our team members!

We are delighted you enjoyed your stay and hope to welcome you back very soon!

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boynton Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 7 May 2014

this was the most uncomfortable room we have ever stayed in.
The bed was very hard.
The bathroom the size of an airplane bathroom
We were not given the room we reserved. The superior room on the higher
floor was till not ready at 4:10 pm/ We had an engagement and could
not wait. We had to occupy room 205

  • Stayed May 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Josephine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 8 May 2014
Thank you for providing your feedback on TripAdvisor!

I am very disappointed to learn that you did not enjoy our stay with us. I appreciate you sharing your experience as well as taking the time to complete our guest survey.

I have emailed you in private and I look forward to speaking with you!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 May 2014

Stayed a few weeks ago and overall it was very enjoyable. I got upgraded from a queen to a king room and got a free b+w cookie. My one issue with the room was noise from 3rd ave which kept me up each of the two nights.

Room Tip: Try to get one of the rooms away from the street if you're a light sleeper. I was upgraded into...
See more room tips
  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Nick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 8 May 2014
Thank so much for providing your feedback on TripAdvisor!

We are delighted that you enjoyed your stay with us and I hope we can welcome you to our hotel!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 May 2014

Wonderful hotel. Excellent attention to detail. Clean rooms but a little on the small side. Extremely helpful staff. Safe and fun neighborhood. Easily accessible and affordable parking across the street.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 12 May 2014
Thank you so much for posting a review on TripAdvisor!

We appreciate your positive feedback and we hope to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Marcel at Gramercy

Property: The Marcel at Gramercy
Address: 201 East 24th Street, New York City, NY 10010-3801
Phone Number:
Region: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#112 Business Hotel in New York City
#122 Luxury Hotel in New York City
#141 Family Hotel in New York City
#143 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Official Description (provided by the hotel):
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc

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