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The Marcel at Gramercy
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Reviews (3,533)
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1,710
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Reviewed 4 June 2014

We chose the Marcel due to close proximity to family living there in NY. The only problem we had was the air conditioning not maintaining the temperature cool enough. We had to get up twice a night to adjust it back to the temperature we wanted. We would wake up sweating. Also a lot of street noise, so I would request a room off the direst street location. They do provide ear plugs!

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank nanres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded 6 June 2014

Thank you so much for posting a review of your stay!

Please accept my sincere apology for the challenges you encountered with the HVAC in your room. We will be sure to look into and appreciate you bringing to our attention.

We are delighted that you enjoyed your stay with us and we hope that we are able to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

The Marcel at Gramercy is our favorite hotel in NYC. We only stay here each time that we come to NYC. It is our home away from home in NYC. Everything is always perfect, no complaints whatsoever. Only compliments and thanks!!! :-)

  • Stayed: May 2014, travelled with family
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Wanda0630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded 6 June 2014

Thank you so much for writing a review of your stay!

We appreciate your loyalty to us and we are delighted that we are able to make you and family feel at home!

We look forward to your return soon!

Sincerely,

Nalini Sullivan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Very poor up keep since our last stay. Sink wouldn't drain properly, Carpeting was torn in several areas in the room and also outside of the room near the elevator. Room service was terrible. Superior room with king size bed is very small. Windows are not insulated so you can hear all the morning traffic.

  • Stayed: May 2014, travelled with friends
    • Value
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Review collected in partnership with this hotel
1  Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded 3 June 2014

Thank you for sharing your experience with us on TripAdvisor!

I am sorry that we did not meet your expectations. We appreciate you bringing these issues to our attention and please know they will be addressed.

If you would like to discuss further please feel free to reach out direct nsullivan@msterdamhospitality.com

Thanks again and have a wonderful day!

Sincerely,

Nalini Sullivan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Very much impressed with this hotel ! Amazing staff, very good food, clean rooms, fast WiFi and very cheap as well ! It was indeed a wonderful experience. I recommend this hotel for those who want excellent services in cheap rates.

  • Stayed: March 2014, travelled solo
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Thank AlvesLionel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded 3 June 2014

Thank you so much for taking the time to post your review on TripAdvisor!

We are delighted that you enjoyed your experience with us and hope that we are able to welcome you back very soon!


Sincerely,

Nalini Sullivan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

The minute I walked in .. LOVED IT !
Rooms were Perfect .. STAFF was VERY HELPFUL & FRIENDLY !
The Roof Lounge was PERFECT for some Sun Time or just Coffee w/ Friends.
Couldn't ask for a Better Wknd Getaway !

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Vincent L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded 3 June 2014

Thank you for your positive review!

We are delighted you enjoyed your stay with us and we hope to welcome you back soon!

Nalini Sullivan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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