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“Boutique hotel in good location”

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The Marcel at Gramercy
Ranked #161 of 467 Hotels in New York City
Certificate of Excellence
Washington, United Kingdom
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Boutique hotel in good location”
4 of 5 bubbles Reviewed 10 June 2014 via mobile

Stayed for 7 nights from May 31st 2014. We liked the location on 3rd Avenue where there were lots of bars, grocery stores and restaurants without any noise. Our room was on the 5th floor looking out to E24th street, there wasn't a lot of noise apart from the usual NYC sirens at all hours. The rooms are small, yes but we had 2 wardrobes and a set of drawers and enough space to store cases down the side. The rooms are modern apart from the bathroom. Good hotel away from the hustle and bustle but an easy walk away. We didn't use public transport once. The staff we encountered were great. Thought housekeeping were a little sloppy as often missed items out of our room. Overall a good hotel in a pleasant area. Great trip apart from coming down with flu the last few days.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 14 June 2014
Thank you so much for posting your review on TripAdvisor!

We are delighted that you enjoyed your time with us as well as our amazing location!

We look forward to welcoming you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,862 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (392)
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English first
Essex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 June 2014

I stayed here for 1 week in the middle of May, gorgeous hotel very modern and well decorated throughout. Staff are very helpful and friendly at reception. Room was cleaned everyday. Bathroom and shower was really nice. Only downside is our room was quite small struggled with our 4 suitcases , but we didn't spend much time there anyway. Would definitely go back there again!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paigekasey01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 14 June 2014
Thank you for posting your review on TripAdvisor!

We are delighted that you enjoyed your stay with us and hope to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Nova Scotia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 June 2014

Busman's holiday of work and vacation with my wife. We usually stay midtown but the more relaxing feel of the area suits us better. The hotel was great and the 10th floor lounge and deck are great. Rooms clean, staff very helpful and the glass of wine in the lobby when we arrived after a days drive was appreciated.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 14 June 2014
Thank you for your 5 star review!

We appreciate you taking the time to provide us with your feedback on your recent stay and we hope that we are able to welcome you back very soon!

SIncerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 6 June 2014

The hotel was essentially lovely and in an excellent location. Staff were brilliant and very helpful. However, I think the bathrooms in particular could do with some updating - they were a bit shabby compared to the rest of the decor. Not bar or restaurant with the hotel when I visited which was a shame. Air conditioning in the room was very noisy so had to turn it off while I slept but then I got hot!
Location was excellent though.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank missrosalindh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 14 June 2014
Thank you so much for posting your experience on TripAdvisor!

We are delighted that you enjoyed your stay with us and appreciate you mentioning our team!

We also appreciate your feedback on our bathrooms, this is an area in some of our rooms that we do need to work on so we appreciate you mentioning!

We hope we are able to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodside, California
Level Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

I bought the discounted expedia surprise deal, and got the Marcel. It turned out to be a fantastic deal. The elevator was slow, and they overcharge for wifi, but the room was fantastic, simple, well appointed, and very, very, very quiet. The soaps and all that were more spa-like, nice touch. The room was an interior room, which I thought I would detest, but it turned out to have a window, and dare I say again, it was quiet, quiet, quiet. I would definitely go back. Far better than the Paramount. Not as good as Trump, but a fantastic deal.

Room Tip: Opt for the interior room. It's quiet and less expensive.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank american_foxhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 6 June 2014
Thank you so much for your 5 star review!

We are most appreciative of your kind review and we hope that we are able to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 June 2014

We chose the Marcel due to close proximity to family living there in NY. The only problem we had was the air conditioning not maintaining the temperature cool enough. We had to get up twice a night to adjust it back to the temperature we wanted. We would wake up sweating. Also a lot of street noise, so I would request a room off the direst street location. They do provide ear plugs!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank nanres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 6 June 2014
Thank you so much for posting a review of your stay!

Please accept my sincere apology for the challenges you encountered with the HVAC in your room. We will be sure to look into and appreciate you bringing to our attention.

We are delighted that you enjoyed your stay with us and we hope that we are able to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

The Marcel at Gramercy is our favorite hotel in NYC. We only stay here each time that we come to NYC. It is our home away from home in NYC. Everything is always perfect, no complaints whatsoever. Only compliments and thanks!!! :-)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Wanda0630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 6 June 2014
Thank you so much for writing a review of your stay!

We appreciate your loyalty to us and we are delighted that we are able to make you and family feel at home!

We look forward to your return soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Marcel at Gramercy

Property: The Marcel at Gramercy
Address: 201 East 24th Street, New York City, NY 10010-3801
Phone Number:
Region: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#111 Business Hotel in New York City
#120 Luxury Hotel in New York City
#140 Family Hotel in New York City
#142 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Official Description (provided by the hotel):
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc

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