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“Good Experience Here”

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The Marcel at Gramercy
Ranked #163 of 467 Hotels in New York City
Certificate of Excellence
Arkansas
1 review
“Good Experience Here”
Reviewed 7 August 2014

Right off the bat we were greeted and upgraded to a king size room. It was nice it was offered before we even got a chance to request it! The free wine was also welcoming the first night stay. All the staff we encountered were very friendly, also. The location was pretty amazing. Close to all the spots we wanted to make it out to. And the 10th floor view wasn't bad either. The only downside I would say of all the five days we stayed is that the "continental breakfast" for 12.95 a person was hardly anything past a cold bowl of cereal or a banana. Nothing "hot" was offered. For what it was it should have been included in the stay. Also we couldn't get our t.v. to work at all. We didn't make too much of a fuss of it though since we weren't in the room much anyway but it would have been nice to fall asleep to after a long day of walking around. Overall it was a good experience and would stay again or recommend this place for a couple that is out to sight see and isn't looking for too much space or luxury.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank f0ry0urinf0rmati0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 13 August 2014
Thank you very much for posting a review of your recent stay!

We are delighted that you enjoyed your overall stay with us.

I hope you contacted us while staying to let us know about the television. We do offer eco-friendly power savers in the rooms and your key card has to be inserted for the television to work.

Our breakfast offered is a continental breakfast, hard boiled eggs, fresh pastries and croissants, mini bagels, fresh juices, cereals, granola and yogurts-just to name a few items are priced at a value of just $12.95 per person. We do offer hot breakfast for in room dining while our restaurant is undergoing a transition.

Thank you again for posting your valuable feedback!

We hope we will be able to welcome you back very soon!

Sincerely,

Nalini Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (397)
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English first
Gothenburg, Sweden
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 August 2014

Had a room close to the elevator, extremely small and loud from guests.
Coffe machine on the roof not fresh, full of flies and not clean. Extra payments for Wi-Fi etc.
Service staff with bad behavior when asking questions.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Bjorn1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 7 August 2014
Thank you for posting a review on TripAdvisor! We appreciate your valuable feedback!

I am disappointed to learn that you were not pleased with the room type in which you reserved. We do offer Standard Double rooms with one bed as well as Deluxe Double Doubles with two beds. While our Standard Rooms are more economical, if your budget allows I would suggest reserving the larger room in the future.

I am very surprised to hear a comment with regards to service offered to guests as we pride ourselves on the service our team provides, as mentioned on many reviews on TripAdvisor.

If you would like to discuss further, please feel free to email me at nsullivan@amsterdamhospitality.com

Thank you again for your feedback!

Sincerely,

Nalini Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Texas
2 reviews
Reviewed 6 August 2014

It was a great hotel. My husband and I went there for our honeymoon. The wonderful staff had rose petals and champagne ready perfectly when we arrived. It was on the top floor with a wonderful view. We would definitely return to this hotel. Great front desk staff; doris, britney m, tenzin, and kathy.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Meghan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 7 August 2014
Thank you very much for your kind review!

We are delighted that we were able to make your honeymoon a bit more memorable!

We appreciate you taking the time to share your experience as well as mentioning the team members that contributed to making your time with us special.

We hope to see you again soon!

Sincerely,

Nalini Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
123 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 1 August 2014

We spent at The Marcel a week and it was a good week. Our room had enough space for 2 adults and our son, it was very clean, everything worked well, no problems, staff was very friendly and helpfull with any problem we had (taxi to airport). And the terrace on the upper floor is very nice, especially in the morning (there was a breakfast there or free coffee all day long)...you can enjoy rising Sun and (relatively) quite New York morning streets below. At least I enjoyed...

Room Tip: we were at 608 and it was good (6th floor)
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  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank martinmadera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 6 August 2014
Thank you for sharing your experience with us on TripAdvisor!

We are delighted that you enjoyed your stay with us and we hope we are able to see you again soon!

Sincerely,

Nalini Sullivan
General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester
1 review
Reviewed 28 July 2014

On a visit to NYC, we have stay a Marcel frequently because of it's close proximity to our daughter and son-in-law's apartment. We we particularly pleased to be offered a free room upgrade on arrival. Not a flaw in the visit. Chose not to spend $10/day on in-room wireless. Also ditto on in-room phone that charges even for local calls. Parking garage on the same block has a guest rate of $25/day, reasonable for this area. Check-in first to get voucher. Doorman and front desk both very helpful.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank rs08072014d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 29 July 2014
Thank you so much for your positive review!

We appreciate you taking the time to share your experience and we hope we are able to welcome you back very soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fruitland, Maryland
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 July 2014

The standard rooms are small but immaculate, the staff is friendly and helpful. We needed to be at Beth Israel Medical Center on East 16th Street and the hotel's location was close enough to walk. Convenient to visit Empire State Building. Small refrigerator in the room was great to have. Would definitely stay here again.

Room Tip: Larger rooms with king bed are available at a higher price.
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 29 July 2014
Thank you so much for taking the time to post a review on TripAdvisor! We appreciate you taking the time to share your experience and we are very glad you appreciated our convenient location.

We hope to see you again soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 July 2014

Was very clean, staff friendly and helpful especially when you are checking in late and are very tired. The rooms are smaller than they appear in the photos. However, the beds are very comfy. Bad thing is that the wi-fi is not free and there is a fridge already in the room but is full of items for pay and unable to put anything in there of your own. Bathroom has modern fixtures. I was quite pleased with the motel.

Stayed July 2014, travelled on business
Helpful?
1 Thank OBXKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, 29 July 2014
Thank you for your review.

We appreciate your loyalty to us and for taking the time to post your experience on TripAdvisor!

We look forward to welcoming you back very soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Marcel at Gramercy

Property: The Marcel at Gramercy
Address: 201 East 24th Street, New York City, NY 10010-3801
Phone Number:
Region: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#45 Best Value Hotel in New York City
#111 Business Hotel in New York City
#120 Luxury Hotel in New York City
#140 Family Hotel in New York City
#142 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Official Description (provided by the hotel):
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc

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