My experience with the Ramada New York/Eastside is so terrible my husband and I decided to not even stay there. I booked my reservation on-line and tried to use a coupon code for an additional 20% discount, however the reflection on my final bill did not include the coupon. I contacted customer service who then referred me to the property manager of the hotel.... Yes the man responsible for the entire hotel.
The manager was not accommodating at all. He not only refused to accept my 20% coupon code, he continued to remind me of the option of cancel my reservation and go elsewhere. What kind of customer service is that? I asked him if he would rather lose business then honor a 20% coupon, and he once again reminded me I am free to cancel my reservation. He also refused to provide me with the contact information for his supervisor/boss so that I could log a complaint regarding my experience.
I do want to recommend The Manhattan at Times Square.... we were able to book this hotel rather than stay at a hotel that does not want my business. The Manhattan worked on pricing with us, so that is was comparable to the price we were looking for. We had no coupon, none of their listed discounts, they heard our story and recognized an opportunity to gain a lifetime customer.
The unfortunate thing is that Ramada is part of the Wyndham Hotel Group, I am not only a Wyndham Timeshare owner, but a member of Wyndham Rewards, and Wyndham Perks. I always had such nice things to say about the Wyndham Franchise, however this is an experience my friends, family, and co-workers will be hearing about. Ramada has certainly lost my business!
- Official Description (provided by the hotel):
- The Hotel at New York City offers clean and elegant accomodations with free wireless Internet access, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more less
- Reservation Options:
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- Also Known As:
- Ramada Eastside Hotel New York City
- Ramada Hotel Eastside
- Ramada New York City
- New York City Ramada