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“Excellent Hotel and Location”

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Courtyard New York Manhattan/Fifth Avenue
Ranked #243 of 467 Hotels in New York City
Warsaw, New York, United States
1 review
“Excellent Hotel and Location”
5 of 5 bubbles Reviewed 12 November 2013

I recently took a group of 14 to NYC and chose the Marriott Courtyard. It was a great value for the money! It was ideally located near so many attractions and the staff was remarkable. Willie, the concierge and all the front desk staff went out of their way to assist us with directions, recommendations and event tips of great deals in the city. We'll definitely be back!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard5thAve, General Manager at Courtyard New York Manhattan/Fifth Avenue, responded to this review, 17 December 2013
Wow - thank you for this great feedback! Willie and my front desk staff will be thrilled to know they made your group's trip the best it could be. Thanks again for your response and we look forward to hosting your next visit to New York! Happy holidays - Justin Scarpa, General Manager. justin.scarpa@marriott.com
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863 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
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Shaver Lake, California
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 7 November 2013

This is an excellent hotel in midtown.So many of the hotels have a plain vanilla feel. You will not find that at this hotel. The rooms are very nice and large for NY. They were aso tastefully decorated. The location was very convenient to Midtown restaurants and attractions. The staff was excellent as well. The rate was reasonable for this area. I look forward to a return to this hotel.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard5thAve, General Manager at Courtyard New York Manhattan/Fifth Avenue, responded to this review, 17 December 2013
Thank you so much for such a positive review of our property! I am very happy to hear that you were pleased with the hotel location, staff and amenities. Thanks for taking the time to leave us with your thoughts and I hope we'll see you in 2014 for your next trip to NYC! Happy holidays - Justin Scarpa, General Manager. justin.scarpa@marriott.com
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Boynton Beach, Florida
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 7 November 2013

My wife and I stayed at this hotel October 31st to November 3rd 2013, for a weekend away in town. The location is excellent – it is on 40th Street near Bryant Square in the heart of Manhattan, giving easy access to such places as Times Square and the theater district, Central Park, Grand Central station, The Rockefeller Center and the Empire State building among others.
The staff were friendly and helpful. The room was of adequate size, with a good view, and the colors were pleasant and restful.
However, there was no-one to help with our luggage when we arrived. The restaurant is closed, so no room service and no bar, and it is a fair walk to find a diner with table service for breakfast.
In the bathroom, there was no fan or make-up mirror, and there was low water pressure in the shower. The bed had a duvet with no cover or top sheet, so we kept our minds from the thought of who else had slept in direct contact with the duvet. The air conditioning unit was noisy, so, if you are a light sleeper, this may be a problem.
With no room service, food could be ordered in from a neighborhood restaurant – the concierge provided various menus – but the room had only one chair, so one of us faced the prospect of sitting on the edge of the bed with the food balanced on their lap while they ate.
Overall, as we spent little time in the room, we would not completely rule it out as a place to stay on a future visit to New York. Subject to price, of course.

Room Tip: Rooms with two double beds are larger than those with one king-sized bed
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard5thAve, General Manager at Courtyard New York Manhattan/Fifth Avenue, responded to this review, 17 December 2013
Thank you very much for your detailed review from your stay, including both the positive and negative factors you experienced. I'm very happy to hear our location and staff made your stay enjoyable; however, I am disappointed to hear that our amenities and services were did not meet your expectations. The restaurant closing has been a difficult transition for our hotel and I understand the inconvenience this must have caused you. I would love an opportunity to welcome you back to our hotel when the food and beverage operation re-opens. Please email me should your travel plans bring you back to New York. Thank you again for your review and taking the time to pass on this valuable feedback. Happy holidays and safe travels! - Justin Scarpa, General Manager. justin.scarpa@marriott.com
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Chicago, Illinois
1 review
4 of 5 bubbles Reviewed 5 November 2013

Attentive and friendly service, clean, comfortable and convenient location. When there was construction outside causing excessive noise, the staff went out of their way to make up for something that was beyond their control.

Room Tip: Higher floors away from elevator
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rbujeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard5thAve, General Manager at Courtyard New York Manhattan/Fifth Avenue, responded to this review, 17 December 2013
Thank you for your response! I'm very happy to hear that you enjoyed your stay and our staff did their best to account for the construction noise! We hope to see you again during your next trip to New York! Happy Holidays - Justin Scarpa, General Manager. justin.scarpa@marriott.com
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Level Contributor
3 reviews
5 of 5 bubbles Reviewed 29 October 2013

The courtyard Marriott was absolutely awesome ! It was in the best location in Manhattan .
The staff was out of this world great! They helped me find my way around the city. Came out in 5th ave to flag a cab for me.
Assisted me in every aspect needed. Great location, blocks from Macy's in Herald Square, time square . It was cozy, quiet and very boutique style!
Yes, I will return!
Andrea, Jackson TN

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glamourgirl43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard5thAve, General Manager at Courtyard New York Manhattan/Fifth Avenue, responded to this review, 5 November 2013
Andrea, thank you so much for providing such an outstanding review. My staff takes great pride in their service and I am, and they will be, thrilled to know you experienced such an outstanding stay with their services. Thank you again for taking the time to review our hotel and we would love to welcome you back for future stays in NYC! Best wishes - Justin Scarpa, General Manager. justin.scarpa@marriott.com
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Bay Area, CA
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

This Marriott Courtyard is at 40th St and Fifth Avenue, across from the NY Public Library and Bryant Park, two blocks from Grand Central Station. It has become our go to place to stay in the City for several reasons. Located in a narrow building, there are only 7 or 8 rooms on each floor, so the floors are quiet. If you can get a room on a high floor and towards the back the street noise is minimal (for New York City). The rooms are modern, clean and well appointed, although there could be more lighting for reading. The WiFi is free.

The staff is professional and eager to help in any way they can. On the mezzanine there is a business center with computers and a printer, as well as a small but functional gym. The proximity to both Grand Central Station and to Sixth Avenue and 42nd St. means that you are close to multiple subway lines and can go virtually anywhere in the City with ease. An added bonus in Grand Central are the Grand Central Market and multiple restaurants and bakeries.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Danielt3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard5thAve, General Manager at Courtyard New York Manhattan/Fifth Avenue, responded to this review, 5 November 2013
Wow - thank you for such a detailed and positive review of our hotel! I am so pleased that our staff, amenities and location seem to fit with everything you need during trips to NYC. I thank you for your loyalty to our hotel and I look forward to seeing you in the future! Thank you again and safe travels - Justin Scarpa, General Manager. justin.scarpa@marriott.com
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Boca Raton, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 22 October 2013

Having stayed the hotel the night of the 22nd of September for approx. $250 I requested the same rate for the 23rd and even though rooms were available I was quoted approx. $480.

They did offer a slight discount which still was not in the area of reasonability. The room I was given (as a Rewards member) was much smaller than some cabins I have had on cruise ships. They have no food or beverage facilities yet wanted $480 per night? FYI I got rooms at the Helmsly Palace for less than was quoted and they even had space for a chair in the room and food and beverage options right in the hotel.

Your front desk personal were wonderful but other than that never again.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard5thAve, General Manager at Courtyard New York Manhattan/Fifth Avenue, responded to this review, 25 October 2013
Thank you for providing us with feedback from you stay. I am disappointed to hear that you found the hotel to be lackluster compared to the rates charged. Rates do fluctuate based upon occupancy, availability, etc and may vary from one day to the next. Our hotel rates are set competitively with our neighboring hotels to offer the best hospitality experience possible. The restaurant attached to our hotel is currently renovating in order to enhance our overall guest experience - I do greatly apologize we were unable to offer this amenity to you during your stay. The hotel does have a 24 deli next door that will deliver directly to your room and allows guests to sign charges to their hotel bill! Should you find yourself back at our hotel, please don't hesitate to ask for recommendations from the dozens of restaurants within a few blocks of our location. I am very pleased to know that our staff made a positive impression upon your stay with us. Thank you again for your feedback! Best wishes - Justin Scarpa, General Manager. justin.scarpa@marriott.com
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Additional Information about Courtyard New York Manhattan/Fifth Avenue

Property: Courtyard New York Manhattan/Fifth Avenue
Address: 3 E 40th St, New York City, NY 10016-0101
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#198 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Courtyard New York Manhattan/Fifth Avenue 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Enjoy comfortable accommodations and a convenient location near exciting New York City attractions during your stay the Courtyard New York Manhattan/Fifth Avenue. Renovated in 2013, our Fifth Avenue hotel with only seven rooms per floor offers an unbeatable location directly across from Bryant Park and within walking distance of Broadway shows and Times Square. Modern guest rooms offer complimentary high-speed wireless Internet, spacious marble bathrooms and LCD cable televisions. After an action-packed day of sightseeing, relax in our comfortable beds featuring luxurious linens, thick mattresses and fluffy pillows. Stay productive during your stay at our Fifth Avenue New York hotel with our full-service business center and spacious in-room work desks. During downtime, enjoy a brisk workout in our 24-hour state-of-the-art fitness center with a variety of cardiovascular equipment and free weights. Book your stay at the Courtyard New York Manhattan/Fifth Avenue today for an experience in the heart of NYC. ... more   less 
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Also Known As:
Courtyard New York Manhattan/Fifth Avenue Hotel New York City
Courtyard Fifth Avenue
Courtyard New York City
New York City Marriott
New York City Courtyard

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