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“Worst than awful”
1 of 5 bubbles Review of Hotel Metro

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Hotel Metro
Ranked #84 of 467 Hotels in New York City
Certificate of Excellence
Belfast, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Worst than awful”
1 of 5 bubbles Reviewed 4 June 2014

Our room was a queen premier how awful .The blinds were so badly damaged they would not close ,no curtains on the walls . Air condition was not working. The room where the breakfast was more like a canteen plastic plates ,knives plastic cups can't tell you how bad this was .when I went to the front desk to complain I was met with (this is what or premier queen is ) I would never ever recommend this hotel the worst ever .Please don't book .

Room Tip: There is none
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Pamela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,004 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (708)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

My wife & I stayed for 4 nights in a premier queen room - our allocated room was on floor 10 & faced the back of the hotel. The room was well appointed & more than adequate of our needs, but most importantly it was very quite.
The hotel staff were all quite friendly & the concierge most helpful.
The breakfast was more than adequate with a good choice of bread & pastries - a larger choice of cereals would have been appreciated.
Teas & coffee on demand with a good in-room coffee machine was also available.
The location is good, although it would be good to have a greater range of restaurants closer to the hotel.
'All in all', a good hotel for the price - well recommended

Room Tip: Room 1008 is the quite one
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  • Stayed May 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
2 Thank Battery17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

Hotel was excellent - from the moment we were greeted by Matthew, the doorman we were made to feel welcome. Reception, lobby and bedroom were exceptionally clean, fantastic view of the Empire State Building from the roof top terrace. The hotel is well postioned and we walked almost everywhere from here. Breakfast was more than we were expecting and certainly saw us through the morning. This hotel was recommended to us and we will certainly be recommending Hotel Metro to family and friends wanting to visit NYC in the future.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, United Kingdom
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Hotel location was fantastic - Macy's and Empire State Building, subway stop along the street and within walking distance of pretty much everything! Lobby is chic and although small, has everything you need. 2 lifts, only one of which goes up to the fabulolus roof garden, which gives a brilliant close up view of the Empire State Buillding! Smart and comfy rooms with all amenities you need, room safe, hairdryer, iron, tea making facilities etc. Double wardrobe with even a brolly in the wardrobe, for those sudden showers! Massive TV, chairs and table, really nice bathroom, with a great shower, that you could move to direct the water where you wanted it. WC was a little bit lower than in UK, but soon got used to it. FREE WIFI albeit a bit slow, but gets through in the end. Breakfast is rarely provided in america, and although there was very little choice, especially as there was no cheese or meat to go with the bagels and toast, it was enough to get you through the morning, as well as cereal, yoghurt, fruit, and lovely muffins. The hotel has all their tea and coffee making facilities open from around 5pm till 11pm at night, which is helpful after a long weary day of sight seeing, and saves you making it yourself in your room. All staff extremely friendly and helpful, we got given a free map of Manhatten and NYC, which turned out to be brilliant, better than the one we had purchased ourselves. The doormen and bellboy who always greeted us with a smile and gave us lots of helpful advice about directions, the subway and places to visit! There is also a business room where you can use the internet and even print of vouchers, confirmation of bookings or maps. There is also a restaurant on site, but I did not eat there, so dont feel I can review. a litle tip.... We got a metrocard (for trains and buses) for 5 days which cost $30. Each trip is $2.75, so works out just over $5 there and back, so if you are there more than a few days, it is most definately worth it. The tubes take a little bit of working out, as the platforms do not tell you where the trains are going or stopping......you soon work it out, and there are no end of people to help, but be warned, there are not many staff around to assist, only at occasional stations there is a person sitting in a cubicle to assist with problems/queries. I will certainly be recommending the hotel Metro to anyone visiting NY!

Room Tip: The higher the better...for the view!
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
7 Thank Val H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2014

Hotel location was fantastic - Macy's and Empire State Building, subway stop along the street and within walking distance of pretty much everything!

Smart and comfy rooms plus we loved sitting on the roof terrace with a drink!

All staff very friendly and helpful. The doorman Matthew who always greeted us with a smile and gave us lots of helpful advice about directions, the subway and places to visit!

I will certainly be recommending the hotel Metro to friends visiting NY!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MariaB_20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Myself and my wife stopped for 4 great nights in NYC!

The hotel is fairly modern and in a great location, slap bang in between the Empire State Building and Macy's (both around 5 mins) - Time Square in around a 15 min walk, and 10 mins from Madison Square Garden

We were there for my birthday, and after booking I e-mailed the hotel and cheekily asked for an upgrade, and when we arrive, not only were we greeted at reception by a friendly and professional employee, who wished me a happy birthday(!!), but we got the upgrade too!!

The room was a really good size (I hear NYC is famed for small rooms). There were 2 double beds, a wardrobe, safe in the wardrobe, massive TV, chairs and table, really nice bathroom, with a great shower. WC was standard size!

Continental breakfast was included in our stay - you have to try the bagels, they were great. Good selection of pastries and hot/cold drinks, along with cereals, yogurts and jams

There is also a 'business center' where you can access e-mails on the 2 computers

The location was the reason we chose this hotel, but we really couldn't fault anything

We would defiantly stay here again!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Massive comfortable rooms with a roof top bar, what more is needed, great stay, breakfast gets busy but you are in NY the city the never sleeps. We managed to find a table and the self service continental breakfast was more than enough to set us up for the day. Rooftop bar snack menu was great quality and fast service. Would recommend this hotel as a base for anyone

Room Tip: High floor to reduce the noise, but remember you are in a busy city. Noise is part of it :)
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  • Stayed October 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lifes_a_beach74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Metro

Property: Hotel Metro
Address: 45 W 35th St, New York City, NY 10001-2277
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#63 Family Hotel in New York City
#69 Romantic Hotel in New York City
#117 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hotel Metro 3*
Number of rooms: 183
Official Description (provided by the hotel):
The Hotel Metro is an independent boutique hotel in the heart of midtown Manhattan, one block from the Empire State Building and a 2 minute walk to Macy's. Times Square and Madison Square Garden and Grand Central Station are all within a 10 minute walk. ... more   less 
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Also Known As:
Metro Hotel New York City
Hotel Metro New York

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