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“Great value, Great location, Great hotel”
4 of 5 bubbles Review of Hotel Metro

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Hotel Metro
Ranked #84 of 467 Hotels in New York City
Certificate of Excellence
norfolk
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great value, Great location, Great hotel”
4 of 5 bubbles Reviewed 12 July 2014

Stayed for 3 nights, hotel situated across the road from the Empire State Building and round the corner from Macy's and Madison Square Garden what more could you ask for a taste of NYC?
The bedroom and en- suite were clean and comfortable. We didn't hang out in the hotel much, it was more of a place to stop and drop after a hard day sight seeing.
The buffet breakfast was welcome fuel to get you going before your day out and about.
The staff were efficient.
The best feature of the hotel is the roof bar, which although closed for drinks when we visited, was still open for fresh air and fantastic views.
Would I return? Definitely, it's not 5* but for the amount of time we spent in it, we really didn't feel we missed out on anything during our stay at the Hotel Metro.

  • Stayed November 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,004 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (708)
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Preston, United Kingdom
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 12 July 2014 via mobile

Fantastic central location, generous complimentary breakfast, lovely roof terrace and room much bigger than expected.

Only downside was room A/C was a bit noisy and reception staff not at all friendly. Would recommend though and if I am lucky enough to return to NYC I would stay here.

Stayed July 2014
Helpful?
1 Thank C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

Right this hotel is prefect for anyone who like to be close to it all and has a champagne tastes on a lemonade budget. The free bagels for breakfast are lovely and the coffee hot. The reception team are lovely and rachel was very nice and patient. The roof top bar was a little pricy but then you have awesome views of the empire state which is spectacular any time of the day but after dark is magical. We will be back !

Room Tip: We had a one bed king room and it was very large, plenty of space and 2 tv's which is great if y...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 11 July 2014

I couldn't even make a reservation. i did it but they cancelled it even though the credit card was perfect and i could use it. They decided to cancel the reservation and not let me even try to book again because I only rtied to reserve the room for my father in-law (and not for myself) as a present. They simply thought it was suspicious (maybe because I was coming from South America, I doubt that could happen with a north american or european citizen) even though they checked the card was Ok. The staff was not helpful at all and was very authoritarian even after I resolved all the obstacles they presented me to make the reservation, that took me two days and a lot of work.They didn´t show any empathy or understanding, they were just machines. Shame on them, a good hotel is no use at all if the owners and workers don´t show respect to people and people´s time.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank Martín O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
County Cork, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 July 2014

We stayed here over 4th of July celebrations! The room was quiet small but by NY standards we got over it. Very clean & old New York decor added to our overall satisfaction, a great plus having free continental breakfast available each morning. One of the staff should get a particular mention "Glenn" he was really helpful and friendly and went out of his way to assist us with anything we needed. Will stay here again!

Room Tip: We stayed on the 6th floor and found it very quiet!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Alan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

Great location for transport and exploring Manhattan. Nice and close to Times Square, Macy's etc. A nice touch was the breakfast included in the price as it set you up for the day. Hotel was clean and tidy, free wifi, and all staff were attentive and friendly. Despite being right on the street we weren't disturbed by noise at all. Great view of the Empire State from the rooftop.

  • Stayed March 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

We stayed at Hotel Metro last year during our family trip from Boston to NYC to DC.

Great location, within walking distance from major attractions. The roof deck was amazing, especially during the evening, towered by the lit up Empire State bldg.

For the cost, I would have liked more breakfast varieties, but do not take me wrong, the full continental breakfast was good and filling. Wifi worked great, emailed and shared lots of pictures & videos with family during the late hours.

We stayed in one of their 2-bdrms suite, for 3 nights. It was more than what we needed, but smaller rooms were not available. The room had a small fridge, we used it to keep some of my kids meal (food allergy) that we brought with us just in case.

We got a coupon from the hotel to park our van down the street at a lower daily rate. I thought it was fair. All in all, we enjoyed our stay.

Room Tip: Upper two floors (new updates).
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  • Stayed August 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Metro

Property: Hotel Metro
Address: 45 W 35th St, New York City, NY 10001-2277
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#63 Family Hotel in New York City
#69 Romantic Hotel in New York City
#117 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hotel Metro 3*
Number of rooms: 183
Official Description (provided by the hotel):
The Hotel Metro is an independent boutique hotel in the heart of midtown Manhattan, one block from the Empire State Building and a 2 minute walk to Macy's. Times Square and Madison Square Garden and Grand Central Station are all within a 10 minute walk. ... more   less 
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Also Known As:
Metro Hotel New York City
Hotel Metro New York

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