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“HORRIBLE CUSTOMER SERVICE”
Review of Hotel Metro

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Hotel Metro
Ranked #101 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 4 June 2007

The front desk staff was horrible...especially in the afternoon. The man (george) was extremely rude and unhelpful. If something happens to go missing in that hotel...good luck in getting anyone to help you find it. Totally ruined my trip. I would not reccommend this hotel to anyone.

  • Stayed: May 2007, travelled solo
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2  Thank reags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,222 - 3,228 of 4,253 reviews

Reviewed 2 June 2007

This was my first time booking a hotel in NYC. After reading lots of reviews for lots of hotels, some of which sounded scary, I opted for a relatively expensive, but safe bet. The Hotel Metro matched my expectations. There were no problems at all. I had a single room with a king size bed. It was small but comfortable. The amenities (bed, towels, toiletries, TV, etc.) were those of an average hotel like a Holiday Inn. The staff were professional but not particularly friendly or helpful. The location is really great, half a block from the subway at Herald Square, plus there are quite a few places to eat around the hotel, especially Korean food.

  • Stayed: May 2007, travelled solo
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2  Thank chuanha1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2007

The Metro is very central. Empire State building, Macy`s very near and Penn Station and Time Square within easy walking distance and a subway station on the corner

We found the hotel to be very clean (bed clothes changed every day). Staff friendly and helpful our room (601) overlooking an alley was a bit small. It was slightly noisy with extractor fans from nearby reataurants working all night. Our own air conditioning system worked well but was also rather niosy too. but we soon got used to it. The breakfast was better than we expected with a good choice and plentiful. Overall the Metro is a great hotel and we would recomend it to our friends and stay there again.

  • Stayed: May 2007, travelled as a couple
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4  Thank Wrexhamtourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2007

me and my wife stayed here for 5 nights in late may,ive gotta say the experience from start to finish was excellent,the hotel was clean,the staff were great and the location was brilliant. anyone who goes check out andrews coffee shop just down the street at west 35th at 7 avenue, the only moan is that the roof terrace was closed due to building work,but we will check it out when we next stay here!

  • Stayed: May 2007, travelled as a couple
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3  Thank norman71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2007

What a find. We picked the Metro on a wim out of the massive range of available accommodation in MidTown New York

The streets a little dingy but the hotel is a quiet and calm little oasis away from the noisy streets and bustle of the big city. The lounge is comfortable and the general decor theme is consistently smart throughout the whole hotel. The continetal breakfast is good value and the restaurant serves good value and well prepared meals each night.

Bedrooms are comfortable and well maintained - though ours was a little cramped and next to a bulding site

A major selling point is the location - round the corner from Times Square, Macys, the Empire State Building and Fifth avenue

  • Stayed: May 2007
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9  Thank Yorkhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2007

I stayed at this hotel with my fiancee and brother for 5 nights in August 2006. To our delight we were upgraded to a 2 bedroom apartment. This was our first visit to New York City and what a wonderful experience we had! The only small criticism I have is that the internet room was a little too hot but it was free to use the internet so that made up for it. The muffins we had for breakfast each morning were delicious! I highly recommend this hotel and I will definitely stay there again.

  • Stayed: August 2006, travelled as a couple
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3  Thank travelsav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2007

The Metro Hotel is right in the middle of midtown, just steps away from 34th St./6th/B'way and its subways. It's fairly priced (all things being relative in Manhattan), and has adequate niceties: a comfortable bed, a clock/radio that has an iPod dock, and clean, clean, clean. My room at least was in excellent condition. Free breakfast is nice too (as is the fact that it runs until 11am -- evenings in NYC can get late!). All my staff interactions went well, so no real complaints about the hotel. That said, it's an old building (in shiny new clothes), so you shouldn't expect rocket-fast Big Hotel elevators or heavy-duty water pressure, but both were more than adequate.

  • Stayed: May 2007, travelled solo
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4  Thank kevboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Metro

Address: 45 W 35th St, New York City, NY 10001-2277
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#63 Family Hotel in New York City
#69 Romantic Hotel in New York City
#114 Business Hotel in New York City
Price Range: £133 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Metro 3*
Number of rooms: 183
Official Description (provided by the hotel):
The Hotel Metro is an independent boutique hotel in the heart of midtown Manhattan, one block from the Empire State Building and a 2 minute walk to Macy's. Times Square and Madison Square Garden and Grand Central Station are all within a 10 minute walk. ... more   less 
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Also Known As:
Metro Hotel New York City
Hotel Metro New York

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