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“Average apartment - below average service”

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Oxbridge Apartments Carnegie Hill
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Average apartment - below average service”
Reviewed 29 April 2005

My finance and I stayed in an apartment Oct 04 for 5 nights - after booking I had emailed to make sure that we had a double bed. When we got there there was 2 single beds. When we phoned the number we had been given it was an answer machine only and no one got back to us. Our toilet became blocked so we phoned the emergency number where a rude man then accused us of 'putting things in the toilet that weren't supposed to go there' (which we definitely hadn't) and then told us where the plunger was kept. If there is a plunger there it is obviously a common problem. When we showered (shower head over a bath) the bath would fill with water as the drain was so blocked up and it would take all day for the water to drain down. Again when we made phone calls no one was interested in this at all. Also the walls of the apartment were paper thin and you could hear every word being spoken in the room next door.
The apartment is in a convenient location - close to Central Park and close to a subway station. But due to all the problems we were faced with and the lack of customer service shown by the company I would advise people to avoid staying here.

  • Stayed October 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank davo292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
TX
2 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 May 2004

I wanted to warn everyone about this unscrupulous apartment rental company.

We rented from them 2 apartments for 1 week at the end of April. We reserved and paid IN FULL 5 months in advance (a mistake we now realize...). The day before we left, they called us because that they had overbooked one apartment and told us we would not have one of the apartments for the first and last day of our stay and therefore would have to move twice. They agreed, on that day, to compensate us by $400 for their mistake and our inconvenience. They have not reimbursed us and have ignored every message we sent (email, phone, fax). They also claim to be members of the New York Convention and Visitors Bureau which is not true.

The apartment themselves were OK and as advertised but because of these practices I would strongly recommend you avoid them.



Helpful?
17 Thank pptulula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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england
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 28 April 2004

We have just got back from the Carnegie Hill apartment.We wanted the freedom to lie in without the maid service disturbing us.The apartment was clean and larger than we expected.Three of us stayed in it,and slept ok with an added single bed in the lounge.Our apartment had no view, and tended to get really stuffy, but we had the air conditioning which helped.It was quiet,and being on the upper east side we could get to most places easily by subway.It was nice to be able to make tea/coffee/toast any time without running up room service charges.An adequate apartment which could have been much nicer by adding a few touches ie the duvet covers were so worn you couldn't see the pattern- there was only two cups in the kitchen! passable, if you prefer to be more independent than a hotel.

Helpful?
13 Thank rainysnows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 18 November 2003

The apartment was clean and very pleasant. The facilities (kitchenware, sheets, television, etc.) were of a good standard. We had no trouble getting the key from the restaurant next door to the apartments.I had some issues with the service. This is not the kind of apartment you rent when you want a high level of service, however at one point our toilet was blocked. When we tried to get in touch with the brokers we could not even leave a message on the answering machine, as their voicemail box was full and there was no room to leave a message. We had no way of getting in touch with the owners in an emergency to at least get the contact number of a person who could fix this. A blocked toilet is definitely not a matter that can wait a couple of days!Also, we ordered an apartment to sleep five people, they gave us two single beds and a double bed- definitely not enough room for all of us! Also, not enough blankets either. (Thankfully it was very warm in New York that week!) It took us several days to get in touch with the owner/broker, who we found to be unhelpful and in fact hung up on us whilst we were speaking!One other thing you should be aware of is that they charge an "excess electricity fee", so if they feel you used too much electricity during your stay (for example by leaving the air conditioner on constantly) they will charge you accordingly.So, in conclusion, the apartment itself was to a very good standard, but they need to sort out some issues with people being able to get in touch with them in case of an emergency.

Helpful?
25 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oxbridge Apartments Carnegie Hill

Property: Oxbridge Apartments Carnegie Hill
Address: 1412 Madison Avenue, East 97 St., Carnegie Hill, New York City, NY 10029-6941
Region: United States > New York > New York City
Amenities:
Free Breakfast Kitchenette Wheelchair access
Hotel Style:
Ranked #111 of 166 Speciality Lodging in New York City
Price Range (Based on Average Rates): ££
Number of rooms: 4
Reservation Options:
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Also Known As:
Oxbridge Apartments Carnegie Hill Hotel New York City

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