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“Familiar Flawless Staff”

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Hotel Giraffe by Library Hotel Collection
Ranked #3 of 467 Hotels in New York City
Certificate of Excellence
New York City, New York
Level 6 Contributor
177 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“Familiar Flawless Staff”
Reviewed 1 July 2012

The Hotel Giraffe has many amenities to recommend it. Location is wonderful near Madison Park and just north of Union Square. Best restaurants around it. But what sets this hotel apart is the continuity of friendly, professional staff that have been there for years. That's the mark of great management.

Carol & Gary Levine
Northampton, Massachusetts

  • Stayed June 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tablesedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (672)
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Boston
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 July 2012

Our greeting by Simona at the front desk and Jose at the bell station set a great tone for our stay at Hotel Giraffe.

We arrived too early to check in, but were welcomed to hang out in the lobby, and help ourselves to the complimentary treats, ice water, and delicious coffee drinks available. We snacked up, then headed out into the hot hot hot day to explore. That ice water sure hit the spot when we came back! We checked into out spacious one-bedroom suite with a view of the New York Life building off our little balcony. The kids recognized the gold pyramid topping it from Ghostbusters (are you the key master?)

The room was spotless, and well appointed. Lots of closet space, comfy beds, books on the shelves, and free bottles of water. Loved it. Only complaint was that the wavy frosted pane in the bathroom made the teens self-conscious about using the shower, but after negotiations that involved averted eyes, they got over it. I was disappointed to have to do a drive by of the wine & cheese In the afternoon, but it looked like a nice array.

Nice breakfast with fruit, bagels, croissants, pastry, hard boiled eggs, cereal, OJ, and cappuccino, espresso, cafe au lait. We checked out, then continued our adventures in the city. When we came back to pick our bags & leave, the folks at the desk gave us cold bottles of water for the road. I will certainly stay at Hotel Giraffe again, they just know how to make you feel welcome & pampered.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KimbaLeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level 4 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2012

We spent 9 days at the Hotel Giraffe over Christmas 2011. Our room was lovely with sophisticated decor and enough space for us to settle comfortably during our long stay. The bathroom had a good shower. The hotel has a friendly atmosphere helped by the use of the lobby for continental breakfasts, wine and cheese and all day coffee. The location was really good, a couple of blocks away from Madison Square Park, a block away from 28th Street subway station. We ate at Bread and Tulips , a restaurant affiliated to the hotel in the cellar of the building, on our first night and the food and service were good. There were also several excellent restaurants nearby such as A Voce (Madison) and Tamarind.

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
Thank Lornimouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penzance, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2012

We moved to the Giraffe after a disappointing stay at another hotel. We couldn't have had a better stay. The hotel location is great (for shopping and tourism) and our room was superb. It was lovely to have a balcony over Park Avenue South. We also really enjoyed the roof terrace bar. Very good staff and the evening meet and greet is such a great idea. We will definitely stay again.

Room Tip: Ask for a view on Park Avenue.
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  • Stayed June 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank TXG2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 June 2012

I stayed at the Hotel Giraffe with my teenage daughter in June 2012 and we just loved the hotel. Staff were very friendly, especially the door staff, who were always cheerful and happy to hail cabs. Our room had two double beds and a balcony and was on the eleventh floor. Incredibly clean room, very comfortable beds and good quality bed linens. The bathroom was lovely also and the room felt spacious. The iPhone dock was a bonus and we loved the turn down service, which was very relaxing. Cheese and wine in the evenings was very welcome and a lovely variety of cheeses and salad vegetables. Breakfast was fantastic considering that it was included in the room price and the fruit salad was especially good. We found lots of local eateries and particularly enjoyed Shake Shack. The hotel offers free access to a nearby gym. Had we stayed longer in New York, we would have made use of this. A lovely location to stay in, felt safe and not as manic as the area around Times Square! Would not hesitate to recommend.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernadette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prospect Heights, Illinois
Level 5 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 June 2012

Starting with the doorman holding the door for me as I walked in, the Hotel Giraffe was everything I had read. I won't go into specifics, as they have all been covered in previous reviews. Suffice it to say we really enjoyed our time there. The staff was open to advice regarding providing better gluten free options for breakfast, but for the wine/cheese offering, they were prepared openning up a new package of GF crackers for her to enjoy. Rooms facing Park Ave can be a bit noisy, we were on the 3rd floor and when we walked in, I thought the balcony doors were open. Then again, after a day of sightseeing in NYC, we were asleep the moment our heads hit the oh so comfortable pillows.

Room Tip: Avoid lower floors facing Park Ave if you are a light sleeper.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KP1935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 June 2012

Have just returned from our second stay at Hotel Giraffe and it was almost 100% perfect. The room was great and I appreciate being allowed to smoke on the balcony (with the doors closed behind me). This is the main reason we choose this hotel but there are numerous other good reasons for staying here; the location, the friendly staff - especially the lovely lady who served the wine etc of an evening, the attention to detail - it was my daughter's birthday and we were left a complimentary bottle of wine, the roof garden and the inclusive breakfast.
The only negative was that being in room 1105 we were directly under the roof garden and although we were not disturbed by the drinkers,the clip clop of feet as the area was tidied up and the scrapping noise as tables and benches were dragged back into position was loud and echoed through the ceiling and wall of our room. We didn't complain as this only occurred at the end of our stay but I wouldn't want to be in this room at a weekend when I could imagine that it could be quite hard to get to sleep.
Having said this, I would definately stay here again but would ask not to have this particular room.

Room Tip: Avoid room 1105
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  • Stayed June 2012, travelled with family
    • Value
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Helpful?
2 Thank bigappleeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Giraffe by Library Hotel Collection

Property: Hotel Giraffe by Library Hotel Collection
Address: 365 Park Ave South, At 26th Street, New York City, NY 10016-8801
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in New York City
#2 Luxury Hotel in New York City
#2 Family Hotel in New York City
#5 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hotel Giraffe by Library Hotel Collection 4*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel Giraffe's elegant public spaces and award winning guestrooms create an immediate sense of effortless luxury and unparalleled comfort. Guests enjoy free WiFi and complimentary refreshments including the Library Hotel Collection's signature Continental Breakfast Buffet each morning and wine & cheese receptions every evening from 5PM-8PM, and coffee, tea, cookies and fruit around the clock served in the Grand Lobby. You can also customize your room to suit your needs with special features offered such as coffee/tea making facilities, featherbed mattress toppers or memory foam pillows to name just a few options. If we don't have the date, room or location you need, try our sister hotels, the Casablanca, Library Hotel or the Hotel Elysee all ranking among the top hotels in NYC by members of TripAdvisor. ... more   less 
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Also Known As:
Giraffe Hotel New York City
Hotel Giraffe

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