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“Excellent Service”

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Hotel Giraffe by Library Hotel Collection
Ranked #3 of 467 Hotels in New York City
Certificate of Excellence
Toronto, Ontario
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Service”
Reviewed 17 March 2014

The hotel staff are great, service was excellent. They where very helpful with questions and any extra arrangements that we requested including tickets to shows, and car service from and to the airport. Rooms are clean, bed was comfortable, all the little things are included in the room, and a couple of extra's such as comp. water bottles each day, wine and cheese in lobby everyday, a good selection for breakfast, and a full coffee bar in lobby.
The hotel is located a bit south of Time Square, but if you mind walking a bit, it is an excellent choice.
The only draw back was the restaurant located in the hotel. It is not actually part of the hotel, but you can access it from the hotel elevator. The food is okay, not great, service is okay, but not great. You receive a 20% discount as a guest, but they add an 18% service charge, without advising you. But don't let this spoil your choice, there are plenty of places to eat in New York.

  • Stayed March 2014, travelled as a couple
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    • Sleep Quality
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    • Service
Helpful?
3 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (656)
Date | Rating
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English first
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2014

I cannot say enough positive things about Hotel Giraffe. The hotel itself was small and beautiful. The staff was incredibly friendly and accommodating. The complimentary breakfast and wine/cheese reception was incredibly convenient and also delicious. The price was also unbeatable for NYC. I will definitely be returning to Hotel Giraffe in the future!

  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
1 Thank Courtney H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rehoboth Beach, Delaware
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014

My wife and I stayed two nights in a king suite and could not have been happier with the choice. Room was nicely laid out and everything was top quality. An example: the door to the bathroom was solid wood with a large panel of privacy glass. The included continental breakfast was a great option as was the afternoon wine and cheese. The staff was professional, friendly and obviously into taking care of guests. The location was ideal for our weekend plans. I would definitely stay again and recommend it to friends.

Room Tip: Go for the suite if it fits your budget. One person can sleep late while the other reads the paper...
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  • Stayed March 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014

Lovely hotel, extremely friendly staff. The location is very convenient for people planning to visit Broadway shows, as the hotel is just a couple of blocks away from Madison Square Park and the yellow NQR line, which you pick up in Times Square. Bread and Tulips has excellent food in a casual setting. The breakfast options each morning are just what you need -- cereals, pastries, oatmeal, fruit -- and the late afternoon wine bar is a great way to relax after a long day.

  • Stayed March 2014, travelled with family
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Kaarin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomington, Minnesota
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 March 2014

We enjoyed our stay very much and found the following aspects of the hotel to be exceptional; staff, cleanliness, comfort, location, breakfast and wine reception. The young men working at the front desk were so helpful and friendly. Gabriella, at the wine and cheese reception, was so pleasant and kind. We stayed in a suite with two adults and our kids; 10 & 14. We set a comfortable temperature on the thermostat and kept the fan running which blocked out any street noise during the night. All the best.

Room Tip: Suites were very comfortable for a family of four; Son on sofa sleeper, daughter on ottoman with cha...
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  • Stayed March 2014, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee2767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 March 2014

I like to travel. And when I travel I like to experience neighborhoods and not necessarily tourist traps. The location of hotel giraffe is perfect for that. In the flat iron district close to a few parks, still walking to flat iron and empire state building, but also cool to walk to SoHo shopping and other cool neighborhoods.
Staff is super nice, they call cabs, give good directions, very polite and helpful!
And best of all-complimentary wine and cheese at 5pm-so nice to relax to as well as save money on snacks and breakfast.
Complimentary breakfast (with lots of choices and actually tasty foods and healthy stuff-not just danishes etc) and wifi (with no access probs)
Rooms are spacious (we had a room with two double beds) and they are updated with good lighting (I had dark rooms) but still had the automatic black out shades so you can sleep in!!!
Stay here if you want that nice, friendly small hotel feel close to cool neighborhoods away from the touristy-mess near time square.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 March 2014

I am a repeat visitor to library collection many times to Giraffe and Casablanca. Unless you experience this Hotel group you don't know what you are missing! They have got it all right! Choose your location in NYC then choose your Library Hotel and everything will be Perfect!

Room Tip: Never disappointed yet.
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  • Stayed February 2014, travelled as a couple
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Helpful?
3 Thank L941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Giraffe by Library Hotel Collection

Property: Hotel Giraffe by Library Hotel Collection
Address: 365 Park Ave South, At 26th Street, New York City, NY 10016-8801
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in New York City
#2 Family Hotel in New York City
#2 Business Hotel in New York City
#5 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hotel Giraffe by Library Hotel Collection 4*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel Giraffe's elegant public spaces and award winning guestrooms create an immediate sense of effortless luxury and unparalleled comfort. Guests enjoy free WiFi and complimentary refreshments including the Library Hotel Collection's signature Continental Breakfast Buffet each morning and wine & cheese receptions every evening from 5PM-8PM, and coffee, tea, cookies and fruit around the clock served in the Grand Lobby. You can also customize your room to suit your needs with special features offered such as coffee/tea making facilities, featherbed mattress toppers or memory foam pillows to name just a few options. If we don't have the date, room or location you need, try our sister hotels, the Casablanca, Library Hotel or the Hotel Elysee all ranking among the top hotels in NYC by members of TripAdvisor. ... more   less 
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Also Known As:
Giraffe Hotel New York City
Hotel Giraffe

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