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“Staff Go Above and Beyond! Excellent Hotel! A Gem!!”

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Hotel Giraffe by Library Hotel Collection
Ranked #3 of 473 Hotels in New York City
Certificate of Excellence
Reviewed 11 August 2014

We stayed here for a week. We arrived about 9am, too early for check in, but was offered breakfast and refreshments whilst we waited. Gabi was absolutely wonderful, knowing what drink to make us at breakfast without even asking. The complimentary wine & cheese evening was wonderful and our wind glasses were frequently topped up. They ran from 5-8pm every night, and were a lovely treat after walking all day. My daughter dropped her biscuits in the elevator just as the door was closing on our way up to the room. A few minutes later, the concierge brought a new plate of biscuits up to our room for her. Absolutely wonderful! Wouldn't go anywhere else now in NY.

  • Stayed: August 2014
    • Value
    • Location
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    • Cleanliness
    • Service
Thank Tracey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,820 - 1,826 of 3,999 reviews

Reviewed 10 August 2014

I have vacationed in many hotels in my lifetime and my stay at Hotel Giraffe was by far one of the best. The location was great, the surrounding restaurants were fantastic, the employees were always prompt and courteous and the room was exceeded my expectations. I can't wait to return.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank beckamoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

We arrived after a very long journey, having had not a great experience getting out of the airport or getting to the hotel and were so relieved to be warmly greeted by the hotel staff as soon as we stumbled through the door. And in our week long stay every member of staff was the same. Breakfast was good, we did go out for the all American breakfast experience just for a change on our last day but there is a good selection of fruits, cereals, breads etc and the coffee was excellent. Teas and coffees are available in the lobby all day. If you've got a lovely husband like mine he can go down and get some and bring it back to you in bed in the mornings! The wine and cheese from 5pm - 8pm every evening is a nice touch. Prosecco too, a personal favourite, so that got a big thumbs up from me. Our room was clean and spacious and had everything we needed. We had a balcony and could watch people coming and going along the street and peer at the sky through the surrounding buildings. Centrally located and just a couple of minutes away from the subway which took us to all the places we didn't want to walk to. Obviously it was pretty noisy at night (the hotel offer ear plugs if you need them) but it's the middle of New York so no surprises there!

Stayed: August 2014, travelled as a couple
1  Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

I love this hotel! For a reasonable rate, you get fantastic service, beautiful rooms, many extras, and one of the best rooftop bars in the city! I've stayed at The Giraffe many times, for visits long and short, alone or with friends. Every single visit was perfection. The standard rooms are spacious and the suites are great. The decor throughout is contemporary and high-quality. The lobby is intimate, and a bit lively, since guests are drawn to the complimentary snacks, wine, and all-day lattes and cappuccinos. The rooftop bar, run by the restaurant at street level, is very friendly and nice, and is the perfect place to end a day in the city. Highly recommended!

  • Stayed: September 2013, travelled on business
    • Location
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1  Thank Reisende I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

My boyfriend and I stayed here for my birthday (Memorial Day Weekend) and we loved it! Our room had a balcony, and was spacious and very clean! The beds and pillows were extremely comfortable. My boyfriend ordered chocolate covered strawberries and red wine and had them delivered to the room..delicious! We really enjoyed the complimentary cocktail hour every evening; accompanied with cheese, crackers, olives and other choice selections; as well as the complimentary breakfast (fresh fruit and great pastries). The front desk staff was super sweet, and knew the neighborhood well. I was craving mediterranean food and the hotel recommended ilili, and it did not disappoint! We thought the location of this hotel was great (admittedly we love to walk); Times Square, The Met, and other attractions are all within walking distance. Overall we thought this hotel was so precious, and we'll definitely be staying here again! Sincerely, KDM

Room Tip: Ask for a room with a balcony!
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  • Stayed: May 2014, travelled as a couple
    • Location
    • Sleep Quality
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1  Thank Kaydee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

Excellent hotel located in the heart of Manhattan. You can if you love walking get around just about all major areas. We loved the size of our room 1007 which was high up nice street view and excellent size. Enjoyed the turn down service every night and the calming music switched on when we arrived home from the hustle and bustle of NYC. Our next trip to New York will involve this hotel. The breakfast buffet is great and so is the 24 hour coffee / tea / water service. Did not try the wine and cheese in the evening but looked great was always on our way in/ out for dinner.

Did not have any problem with noise from the street as others have mentioned but I'm sure this was down to being tired from pounding the Manhattan streets all day!

The streets that run parallel to the resorts behind are excellent and have loads of great bars and restaurants.

There is a roof top bar in the hotel which is great for an evening drink.

There is also a very cool roof top bar opposite about two blocks up. Cannot remember the exact name but the hotel staff will know this place. It has a swimming pool on the roof and live DJ music every night and great view of the Empire State Building.

Sarabeths restaurant which is two blocks uptown same side as the hotel is also excellent for Brunch. The omelettes are awesome.

I am sure we will be back at Hotel Giraffe in the near future.

Oh also a mention for the two ladies who serve breakfast. Both are extremely helpful and remember what coffee you like which makes a real personal touch.

Finally thanks JR for sorting the balloons for my wife's birthday.

One tiny niggle, you do have to wait for lifts to reach your floor each morning at busy times. Buts it's not the end of the world!

Room Tip: 1007 is great high floor with front street view.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
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Thank mjairnkx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

My wife and I spent a week at this hotel for our visit to NYC in July 2014 and come back to Norway early in august.
From the greeting at the entrance to checkout six days later, it was a perfect visit.
Very friendly and helpful staff.
Breakfast was first class with a choice that would cater for anyone and a nice touch was every afternoon the was cheese and wine available on a help you self basis plus there was coffee and biscuit available throughout the day. There was always a young clever lady in the reading room during breakfast that kept items well stocked and tables clean. She was also very willing to get anything you may need. It was the same during the evening wine & cheese reception.
Whenever we visit NYC we will definitely stay here again!

Room Tip: Very fine room
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  • Stayed: July 2014, travelled as a couple
    • Value
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Thank Frank Ivar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Giraffe by Library Hotel Collection

Address: 365 Park Ave South, At 26th Street, New York City, NY 10016-8801
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in New York City
#2 Luxury Hotel in New York City
#2 Business Hotel in New York City
#5 Romantic Hotel in New York City
Price Range: £174 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Giraffe by Library Hotel Collection 4*
Number of rooms: 72
Official Description (provided by the hotel):
Hotel Giraffe's elegant public spaces and award winning guestrooms create an immediate sense of effortless luxury and unparalleled comfort. Guests enjoy free WiFi and complimentary refreshments including the Library Hotel Collection's signature Continental Breakfast Buffet each morning and wine & cheese receptions every evening from 5PM-8PM, and coffee, tea, cookies and fruit around the clock served in the Grand Lobby. You can also customize your room to suit your needs with special features offered such as coffee/tea making facilities, featherbed mattress toppers or memory foam pillows to name just a few options. If we don't have the date, room or location you need, try our sister hotels, the Casablanca, Library Hotel or the Hotel Elysee all ranking among the top hotels in NYC by members of TripAdvisor. ... more   less 
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Also Known As:
Giraffe Hotel New York City
Hotel Giraffe

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