Look out for the small print associated with the lowest "pre-paid" rate....make sure your plans are fully baked or you won't get your money back. I used to like this hotel but the management is making it hard for me to continue to do so. My assistant made a reservation for me but my plans changed at the last minute and I ended up having to cancel but found out that I couldn't! This is because she selected the lowest rate on the screen offered and it turned out to be a "non-refundable" rate. I called and spoke with the hotel manager who responded that despite an innocent mistake by my assistant (who does not understand these things well) they would be unable to cancel the reservation and make a refund. I also explained that I am a small business owner and avoidable expenses like this are very painful to a start-up.
I have been a fan of this hotel since the opening and stayed there at least 3-4 times and would love to choose it every time I am in NY. My recent experience with the management however leads me to hesitate - they seem to be more concerned about their refund policy than keeping good customers coming back.
- Official Description (provided by the hotel):
- Hotel Giraffe's elegant public spaces and award winning guestrooms create an immediate sense of effortless luxury and unparalleled comfort. Guests enjoy free WiFi and complimentary refreshments including the Library Hotel Collection's signature Continental Breakfast Buffet each morning and wine & cheese receptions every evening from 5PM-8PM, and coffee, tea, cookies and fruit around the clock served in the Grand Lobby. You can also customize your room to suit your needs with special features offered such as coffee/tea making facilities, featherbed mattress toppers or memory foam pillows to name just a few options. If we don't have the date, room or location you need, try our sister hotels, the Casablanca, Library Hotel or the Hotel Elysee all ranking among the top hotels in NYC by members of TripAdvisor. ... more less
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- Also Known As:
- Giraffe Hotel New York City
- Hotel Giraffe