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All reviews grand central station cozy queen new york times square madison avenue lobby bar rockefeller center hotel is in a great location empire state few blocks nyc midtown subway starbucks broadway jfk
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Reviewed 10 May 2014 via mobile

Terrible service, smelly corridors & lobby. Asked for service 4 times over 2 days to get some toothpaste I forgot to being. Shower knob almost falling out of wall.

Very slow wifi access, even though used the "premium" option (highest of 3 options).

Stayed: May 2014, travelled on business
2  Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Front Office Manager at The Roosevelt Hotel, responded to this reviewResponded 12 May 2014

Thank you for your comments and review. Our most sincere apologies for any issues you experienced during your most recent stay. All of your concerns have been noted and will be immediately addressed. Again our apologies and thank you for your feedback.

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Reviewed 10 May 2014 via mobile

Grand hotel lobby with a bar and restaurant with lifts opposite reception . Check in was pleasant enough which then we where shown our rooms after a short lift ride . The room was in need of a bit of tlc and was a bit noisy but being in such a good location more than made up for it . We enjoyed the stay And the help from the guy on the customer service desk was very helpful

Stayed: February 2014
1  Thank murraylawrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Front Office Manager at The Roosevelt Hotel, responded to this reviewResponded 12 May 2014

Thank you for your comments and review. We are pleased to hear your overall stay was good. We are pleased that your stay was even more memorable due to our central location, comfy room, and friendly staff. Thanks again for our valuable feedback and we look forward to your next stay.

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Reviewed 10 May 2014

The hotel is historic and I have never seen a grander entrance, the rooms are a little bit dated and the bathroom could totally do with a refurb but still enjoyed it. We had a twin room and the room was big enough for what we needed although I would have like more storage space as for a room for 4 people the wardrobe ws tiny and only about 10 hangers max. Location wise it's great as your 1 block from 5th Avenue and only a few blocks further up to Times Square. Staff very friendly and overall as we spent very little time in our room it suited our needs. Wifi worked well although the rate could have been better.

  • Stayed: May 2014, travelled with family
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Thank JacquiWGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Front Office Manager at The Roosevelt Hotel, responded to this reviewResponded 12 May 2014

Thank you for your comments and review. We are pleased to hear your overall stay was good. You are correct, our central location can not be beat. We are perfect for shopping, business, sight seeing, and of course all of Broadway. Thanks again for your valuable feedback and we look forward to your next visit.

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Reviewed 9 May 2014

For being in New York, it was good enough!! We literally used our beds to just collapse and fall asleep. It is in a good location right across from Grand Central Station. It was a small room, but it was comfortable enough for 4 people. When we got to the hotel, it was too early to check in, but they kept our bags safe for us in another room. Very pleased! Nothing to complain about!

  • Stayed: November 2013, travelled with family
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1  Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Front Office Manager at The Roosevelt Hotel, responded to this reviewResponded 12 May 2014

Thank you for your comments and review. We are pleased to hear your overall stay was good. You are correct; our central location cannot be beat. We are perfect for shopping, business, sight-seeing, and of course all of Broadway. Thanks again for your valuable feedback and we look forward to your next visit.

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Reviewed 9 May 2014

If you're going to New York, this is a great location for your stay, very central and very easy to find. The hotel lobby and public areas are very grand, and the service very good. It asks you to pay for wifi, but we were not charged which was very nice. The rooms we spacious and well equipped but the bathrooms could do with some love - this was the only downside. The room we had was quite noisy with works going on outside during the night, but apart from that, a great stay in a brilliantly located hotel.

  • Stayed: March 2014, travelled with friends
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Thank McAllisterandCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Front Office Manager at The Roosevelt Hotel, responded to this reviewResponded 12 May 2014

Thank you for your comments and review. We are so pleased to hear that you had a Great stay. You are correct, our central location can not be beat. We are perfect for shopping, business, sight seeing, and of course all of Broadway. Thanks again for your valuable feedback and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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