I am so angry over my stay, and it is partially my fault. I booked it through a special site where you don't know the hotel, just the star rating, and then learn the hotel. If I had known before I hit the buy feature, I would have cancelled. I have stayed at this hotel before, and as a matter of fact, reviewed it here as horrible, which strangely seems to have disappeared.
This hotel, at best, at least in the unrenovated rooms, is a 1 star hotel, 2 stars at best. I am a photographer and travel often, with a lot of equipment. An impossibility with this hotel. To get to the lobby you have to walk up two very long flights of stairs and there is no one on hand to help. By the time I got done lifting my luggage up I had pulled a muscle in my shoulder.
The room was falling apart. I have photos. The hallways while wide are outdated, as is the decor. Imagine my complete disappointment from having gone the night before from a true 4 (maybe 3) star hotel if the Grand Hyatt, thinking I was booking another 4 star, with a 4 star price point, to this shambles of a disgrace of a once beautiful hotel. Never again. Next time I will take the financial loss and just rebook somewhere else.More
- Free Wifi