I have just returned from a 5 night stay at the Roosevelt with my daughter. We booked this hotel last September through their website following a recommendation from a friend who stayed there a couple of years ago. Having kept track of all the complaints on tripadvisor I was frankly dreading staying at the hotel and was seriously considering cancelling and booking somewhere else. However, my daughter persuaded me not to, mainly because of it's brilliant central location. I did however, send an e-mail to reservations about 3 days before we arrived expressing my concern over their poor tripadvisor reviews. I had a prompt reply assuring me that everything I said would be addressed.
On arrival we were initially served by an efficient (although I would say somewhat brusque) receptionist. We were checked in but as it was only 1pm our room was not ready. I had no problems with this. We checked our baggage in with the guys at the desk who were very friendly and efficient and then went off to explore. On our return we saw a different receptionist who was very friendly and she told me we had been given a room upgrade on the 18th floor. We collected our luggage and they took our room number and the brought the luggage up for us. We had a lovely corner room. It had plenty of room with two closets with hanging space and shelving. There was also a large unit with shelves underneath the TV. Plenty of storage space. The room was clean and as it was on the 18th floor, very quiet, which was lovely. Yes, the bathroom was small, but it was clean and the shower worked well with plenty of hot water.
The air-con is loud. No doubt about it. However, I had come prepared with some ear plugs which worked well and enabled me to sleep with no problems. My daughter didn't need the ear plugs - she was able to blank the sound out. So, I suppose it depends on if you are a light sleeper or not! The air-con may be loud, but it does the job very well and kept the room nice and cool. I did consider turning it off, but the room would have been unbearably hot.
Initially our in-room safe didn't work. I made a call and maintenance were with us within about 15 minutes. The safe just needed new batteries and it was fixed within 5 minutes. I had occasion to speak twice more with reception and on both occasions the staff were friendly and efficient. We didn't eat at the hotel as it is expensive, but with such a plethora of cafes, restaurants etc. within minutes of the hotel, this was not an issue. We used a cafe in the dining concourse at Grand Central a couple of times for breakfast and that was very reasonably priced and you could have just toast, right up to a full cooked breakfast, so plenty of choice.
We did use the bar downstairs and the staff there were lovely. I must absolutely mention Bill, the concierge. Such a friendly helpful guy. He loved to chat and gave great advice. He also booked our helicopter trip for the last day. A credit to the hotel!
The location of this hotel is fantastic. 5 minutes walk from Grand Central with numerous subway connections, 10-15 minutes walk to Times Square, 10 minutes to The Rockefeller Centre. We used the subway extensively and found it easy and quick (once you got the hang of it). Buy a metro card, load it up and then keep adding to it as you need it. When we flew in to JFK we decided to get to the hotel via airtrain and subway. That was so easy and cheap at $7.50 per person ($5.00 for the airtrain and $2.50 for the subway). You get the airtrain from the terminal to Jamaica Station, you then buy a metro card, selecting airtrain and metro, which pays for the airtrain + the subway. The E train takes you all the way to Lexington 53rd street, then you change onto the 4, 5 or 6 for one stop down to Grand Central Station. As long as you don't go through the barriers you can travel all the way on the subway for just $2.50. Don't try and pull your suitcase through the subway station barriers, push it underneath, then swipe your card and walk through yourself. We got a taxi to return to JFK because we had more luggage and it was heavier. We hailed a taxi outside the hotel and it is a flat rate fare of $65 to JFK (this includes tolls and tip).
So, I was very pleasantly surprised by the hotel. It's central location is a huge plus. It is not a tourist hotel, it serves the business traveller. However, if you are visiting as a tourist and as such will be out and about all day, then this will serve your purpose extremely well.
- Official Description (provided by the hotel):
- For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more less
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- Also Known As:
- Roosevelt Hotel New York City
- Roosevelt Hotel Nyc