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“Just okay”

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The Roosevelt Hotel
Ranked #395 of 469 Hotels in New York City
Reviewed 6 July 2014

It is rather boring to keep giving the same review. Oh well. Yes, the lobby is gorgeous and the bar brings back the spirits of old NYC. However, the elevators are over taxed and you have to wait ages to get upstairs to your room and forget about it if you have large suitcases. Yes, the rooms are small, but not so bad for NYC. It would have been nice to have a coffee pot in the room, but Starbucks is in the lobby so it wasn't so terrible. The decor is 80's and the bathrooms are small, but the hotel is very convenient to Times Square.

  • Stayed: June 2014, travelled on business
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Thank DCaprilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,614 - 3,620 of 9,122 reviews

Reviewed 4 July 2014 via mobile

Stayed here in march for 6 nights. Beautiful hotel. Staff all very pleasant. Hotel situated not far from all local attractions I can't fault this hotel at all. This was my 3rd visit to New York and this was definitely the best hotel we have stayed in. Would stay here again hopefully either next year or 2016.

Stayed: March 2014
Thank Jue50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Spent two nights at the Roosevelt. Checking in included no conversation whatsoever. The receptionist handed over the keys and I didn't even know whether we were finished checking in or not? The room was narrow and out-dated. The beds on the other-hand were fantastic, really good sleep in them. The bathroom was disgusting, old and worn.
I think I counted waiting six minutes for an elevator once. There were at least five elevators and I was late for a reservation because of them. The lobby is grand and impressive but small. If you look in passing by the hotel looks amazing but its the wrong impression. I would definitely not recommend staying here. It's overpriced and I stayed somewhere else during my visit for cheaper which was a lot better too.

Room Tip: A refurbished room maybe? I would not stay here.
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  • Stayed: June 2014, travelled with family
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3  Thank DC1882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Very impressive lobby, you are greeted by steps and have to go around the side to elevator to get suitcases up to reception we gave up waiting and ended up lugging ours up the steps, checked in hotel was very very busy and noisy; took 3 attempts to get in lift. Room had a very comfy bed, no fridge or tea/coffee facilities, bathroom could do with a deep clean tiles very mouldy in places. The hotel is in a good location, did a bus tour with Grayline queue was very long when we got there but all credit to them they got 3 more buses in about 5 mins so we all got on no problem!.... but I won't be going back to New York anytime soon I'm afraid.. too noisy, too dirty, glad I took ear plugs!!....
I have read the previous comments about the reception staff, we were checked in by a young guy and he was very polite. Not impressed with the $14.95 per day Wi-Fi ...we didn't use it, went round the corner to Starbucks!

Room Tip: Try and get help if you cannot get up the steps INSIDE the hotel with your luggage or use elevator o...
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  • Stayed: June 2014, travelled with family
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1  Thank wdnesgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

After doing hours and hours of research on finding a reasonable priced with great location hotel in NYC.. I came across a great price on Expedia.
Upon arrival, the lady at the front desk gave us the impression that 'we were not good enough to be staying here' and was not very helpful however the location of this Hotel was perfect - between Grand Central and Time Square. You are hardly at your hotel but the rooms are good for when you are there.
Definatly book this Hotel based on its location :)

  • Stayed: June 2014, travelled as a couple
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1  Thank Emily1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this reviewResponded 22 July 2014

Thank you for your comments and review. Our apologies for any issues you experienced at the front front desk. Your concerns are distressing and will be immediately addressed with the front office director. Again our apologies and thank you for your feedback.

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Reviewed 2 July 2014

We stopped at this hotel as part of a trip and then stayed on a few extra days. I read the reviews and tried to go there with an open mind but everything people are saying was true. Some of the staff were very nice, others were down right rude. We witnessed a few arguments between staff and clients while on our visit. We found our room open on our return from a day out and reported it, expecting some explanation but none came so the next day we asked at reception so as not to have a repeat of the incident. Not a sorry or anything in fact it was a case of please move along we are busy, we have spoken to the maid. Once we had booked out and was waiting for a shuttle bus which was late the staff were not interested in our problem, they would not phone up for us and just told us to get a cab. The location was excellent and helped the holiday. I was our first visit to New York for our wedding anniversary but we did get a card and some fruit from the staff for that so not all bad and New York is amazing.

  • Stayed: June 2014, travelled as a couple
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Thank ladyfromNorthants33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this reviewResponded 22 July 2014

Thank you for your comments and review. Our most sincere apologies that we did not meet your expectations. All of your concerns have been noted and will be immediately addresses with the rooms manager. Again our apologies and thank you for your feedback.

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Reviewed 2 July 2014 via mobile

Large, grand and slightly faded, the Roosevelt is conveniently located close to Grand Central. Rooms tend to be small and the decor isn't modern. Fitness center is better equipped than most so that's a plus. Had dismal experience in their rooftop lounge, with expensive drinks and bad service. Lobby bar and front desk staff were more professional and helpful. Happy to stay here with a good rate ($200 or less) but would be bummed if paid full rack rate expecting something special. Overall, a good deal in a nicely located hotel.

  • Stayed: July 2014
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Thank michele m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this reviewResponded 22 July 2014

Thank you for your comments and review. Yes our affordable room rates and central location con not be beat. Our apologies for any issues you experienced at MAD46. We will certainly address this with the lounge manager immediately. Thanks again for your valuable feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Roosevelt Hotel

Address: 45 East 45th Street at Madison Avenue, New York City, NY 10017
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#226 Luxury Hotel in New York City
Price Range: £95 - £337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Roosevelt Hotel 4*
Number of rooms: 1025
Official Description (provided by the hotel):
For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,025 guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambiance in the city that never sleeps. ... more   less 
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Also Known As:
Roosevelt Hotel New York City
Roosevelt Hotel Nyc

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