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“Awful”

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The Roosevelt Hotel
Ranked #375 of 467 Hotels in New York City
Birmingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Awful”
Reviewed 1 August 2014

Tired, dirty, cramped rooms. Rude and unhelpful staff who nevertheless expect a massive tip. Extortionate wifi charges. This was without doubt the worst hotel I have stayed in since my student days. Avoid.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,333 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,265)
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Greenwood Village, Colorado
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2014

Nice lobby, centrally located. Across street from Grand Central. Rooms size are what is expected for NYC. However, bathrooms don't have exhaust fans and smell really moldy. Could use a good cleaning with Pine Sol or Mr. Clean. All good except for the bathrooms.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2014

Pubic hair on the towels and floor of the bathroom ! Rude staff, wallpaper peeling, billboards room was not open as the owner was 'in town and like to hang out in there'. Generally worn down rooms. Price of wifi and food is an utter joke 32 dollars for breakfasted per head.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexlimmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, 2 August 2014
Thank you for your comments and review. Our apologies that we did not meet your expectations. ALL of your concerns will be immediately addressed, especially regarding cleanliness. Again our apologies and thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Houston, Texas
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 July 2014

Stayed at the Roosevelt on business. I had no problem with the staff. Check in was quick and easy. Waiting for elevators is another story, but I can understand because it is a large hotel. The room was clean and the bed was comfortable, but the bathroom was very moldy. There was quite a bit of mold in the shower and around the sink. Room service was extremely slow in the evening, but again the hotel is huge so I can somewhat understand why there is such a long wait. Great location! Close to everything.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DorieSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, 2 August 2014
Thank you for your comments and review. Our apologies for any issues your experienced during your most recent stay. However, we are happy to hear that your overall stay was good. again our apologies and thanks for your valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daylesford, Australia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 July 2014

We spent four nights in June in this 'iconic' hotel. The staff were very friendly but the beds were the worst I've slept in (including on safari in Africa.) The walls allowed the activities of the neighbouring rooms to be heard, with all screams of ecstasy being quite embarrassing. The location of the hotel was brilliant, however the limited number of elevators was a time waster. We'd previously spent a week at The Waldorf Astoria and out of the two tired old dames, I would recommend the Waldorf.
If the owners of the Roosevelt spent some money on the old girl, she'd be the brilliant star she ought to be.

Room Tip: Perhaps check to see if any roadworks are scheduled for the time you stay. The hotel could not help...
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  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Merlot M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, 2 August 2014
Thank you for your comments and review. Our apologies for any issues you experienced regarding noise from other guests and traffic. For future reference, the front desk has complimentary sleep kits which include ear plugs and sleep masks, for our sensitive sleepers. Thanks again for your valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradenton, Florida
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 July 2014

We were supposed to have been given a queen-sized bed, but it was a double in any other hotel/motel. We know because we have been in motels from Maine to California and from China to Iceland. The management triied to say queen-sized beds come in 3 sizes and this was their "queen-sized." After 5 tries Carlos gave us a room with a king-sized bed. All else was very good so if bed-size is not a problem you will be happy.

Room Tip: Check bed-size if important to you.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank joaner11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, 2 August 2014
Thank you for your comments and review. Our apologies for any issues you experienced regarding bed size. However, we are happy to hear that our staff was able to resolve the issue. Thanks again for your valuable feedback and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 July 2014 via mobile

Sadly this is a hotel recommended by my employer. Old is one thing, musty and small, old smokey rooms or missing toiletries are another. But this place wreaks of mold! Oddly enough, there appears to be new hallway carpeting; similarly the room I had seemed to have new carpet. And there are plenty of electric plugs which I always feel are lacking universally in hotel rooms! But all in all, this hotel has passed it's used by date and it would be worth a few extra tens (maybe up to 100!) of dollars to stay elsewhere in the city. Go to the rooftop bar for cocktails, but sleep somewhere else.

Stayed July 2014
Helpful?
2 Thank laacutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, 2 August 2014
Thank you for your comments and review. Our apologies that we did not meet your expectations. All of your concerns regarding cleanliness will be immediately addressed with the housekeeping director. Thanks again for your valuable feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Roosevelt Hotel

Property: The Roosevelt Hotel
Address: 45 East 45th Street at Madison Avenue, New York City, NY 10017
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#213 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Roosevelt Hotel 4*
Number of rooms: 1013
Official Description (provided by the hotel):
For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more   less 
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Also Known As:
Roosevelt Hotel New York City
Roosevelt Hotel Nyc

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