I was trying to just simply inquire about having an event at this venue. I had a difficult time getting an actual human being to answer the phone, when I finally did speak with a human, I was told that the events coordinator, Valarie, did NOT take phone calls and wood NOT speak to be via the phone. I was told I had to email her, there was no other way to contact her. The didn’t have an acual email link to provide me, they just haphazardly said it’s “Valarie” at Springfield Manor. I asked exactly how we’re they spelling Valarie so I was certain to get a response once I emailed her. I got incredible attitude because I requested correct spelling. After I emailed this Valerie I waited one week for a response and got nothing. I called back a week later, again asked couldn I PLEASE speak to a human with a few questions about holding an event. I was again told, NO, Valarie will not accept phone calls. I again, asked for the exact correct spelling of Valarie’s email and I was met with incredible attitude from the individual I spoke with. They treated me as if I were illiterate, because I asked them to please slowly spell out this email address because I was having such a hard time reaching Valerie and really just wanted to speak to a human! No one could answer my simple questions or send me a simple link and I never was able to speak with the mysterious Valarie. This company needs a lesson in basic customer service skills and definitely a lesson on MUCH better customer relations! Good people skills and customer relations is the very reason you have a business. What happened to putting the consumer first???
Based on reviews I see I am not the only one who feels they could greatly improve in this area.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.