Wife and I had dinner here after 10 hours on the road Apr 19. We were seated in the 2nd booth on the right. An elderly lady was seated in the first and was appearing to have a dispute with the server... who turned out to be our server. During this dispute, the server sat in the seat opposite of the lady, which was the back of the seat I was in. He continuously jostled about the seat which, in turn, jostled me about mine. After 10 hours on the road, this was annoying and painful.
We sat for almost 15 minutes before being approached by our server as he was absorbed with apologizing to this lady. At one point, the manager came out to help smooth over the deal which freed up our server to attend to us.
Drinks were provided and orders given. Wife had the bourbon street steak, med well. I had the clubhouse grill sandwich. We also had mozzarella sticks as an appetizer. Food was delivered at an acceptable time period. By this time, however, I was empty on my drink and had moved my empty glass to the edge of the table where it was clearly visible being empty. Wife cut into her steak and discovered it was rare-medium rare. Here's where a period of a little over 5 minutes went by where all employee's where in the back of the restaurant. Eventually, I flagged the server from across the room and had my wifes steak re-fired.
Still no re-fill. The ketchup bottle was dirty with ketchup on the outside of the bottle which transferred to my hand as I picked it up. Ugh. Eventually, wifes steak came back out. Still med -rare, but by this time, we didn't care. Did note it to the server, though. Still no re-fill. Eventually, I flagged him down and requested more drink.
Overall impression is this Applebee's has a hang-out type of feel, for employee's and customers. Only saw the manager that one time while he smoothed over the issue with the lady. I think this Applebee's needs some refresher training for management and staff on attention to detail.
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