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“FALSE ADVERTISEMENT- This hotel SUCKS!!!”

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Best Western Town & Country Inn
Ranked #3 of 23 Hotels in Cedar City
Certificate of Excellence
Reviewed 26 May 2012

We reserved two rooms and requested two beds in each rooms, we have three to four people in each room- we were given one bed in each room and there are no cots to rent/use. Sadly, we slept on the floor, they could not even accomodate us. They advertised spacious room- NOT, the carpet is filthy- we know that because we slept on the FLOOR. Swimming pool is across the street- yes, BELIEVE it, it's a busy street even, dining room is also located across the street. Breakfast SUCKS!! I'll NEVER stay in this hotel again!!! Worst experiece ever.

  • Stayed: May 2012
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3  Thank Hotelhunter1193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_TownandCountry, Manager at Best Western Town & Country Inn, responded to this reviewResponded 30 May 2012

We apologize for not being able to meet your request for two beds and any inconvenience it caused you! During such a busy weekend we didn't have the ability to upgrade your rooms to larger rooms then previously booked. We do have a preventative maintenance program in place, but we will remind housekeeping to check the carpets. As the largest hotel in Cedar City, we do have a pool, restaurant, business center, and breakfast area on both sides of the property, but unfortunately with our size not every guest can have a room next to every amenity we offer. We hope you will give us another chance to earn your loyalty!

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1,442 - 1,448 of 1,617 reviews

Reviewed 19 May 2012

We stayed at this Best Western during one of our road trips and what a nice stay we had. Right at the check in the lady was friendly and polite and she gave us a welcome bag of goodies. Nothing fancy but a nice touch. We got a king room and it was totally updated with a fantastic mattress and pillows, plenty of them, nice, clean and good quality sheets and even the towels, despite not being large were very nice ones. The bathroom had a good size and the sink was separated from the toilet and shower which is good. The amenity kit that is in the room was just very good quality, specially the body lotion. We had a very nice sleep because the room was very quiet. They are still renovating the hotel so the outdoor pool was closed but the indoor pool and the gym are working and very nice as well. The hotel premises are very nice and both the front desks (the hotel has one building on one side of the street and the other opposite to it) are nicely decorated. The wifi was excellent working very fast. The outdoor area in front of the breakfast room was also nice and enjoyable. The whole ambiance of the hotel was very welcoming and enjoyable. The breakfast included: yogurt, fruits, cereals, make yourself waffles and even scrambled eggs. It a best western plus and it really lives up to its title. It is a plus ++! One small thing: I couldn't find a hair dryer in the room. I didn't bother to call reception so I don't know if they provide one or not and forgot to put in our room but it would have been good to have one available.

  • Stayed: May 2012, travelled as a couple
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Thank Milepost2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_TownandCountry, Manager at Best Western Town & Country Inn, responded to this reviewResponded 22 May 2012

Thank you for such an informative, wonderful review! We appreciate all of your kind words about our hotel and the amenities that we offer. We thank you for saying "It a best western plus and it really lives up to its title. It is a plus ++!" We actually do have hair dryers in every room. It is hanging in a black bag in the closet. I apologize you didn't find it! We look forward to your next visit!

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Reviewed 11 May 2012

This was the third time that I have the pleasure to stay at this Best of the Best Westerns. The King Suite is by far the best value of any of the more than 14 seperate Best Western Hotels that I have stayed at over the last Two Years. Even at 3:00 am in the morning at check out, the staff is outstanding and extraordinarily dressed ( white shirt and tie ), professional, but very cheerfull and accomodating. I would not hesitate to highly recomend this B/W to any and all who would ask.

Room Tip: I stayed in room #111 on both of my trips this April and May and I think it was either #111 or #112...
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  • Stayed: May 2012, travelled solo
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1  Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_TownandCountry, Manager at Best Western Town & Country Inn, responded to this reviewResponded 15 May 2012

We are so thankful for your patronage! Thank you for such high compliments about our hotel, especially "by far the best value of any of the more than 14 separate Best Western Hotels that I have stayed at over the last Two Years." Our hope as a business is to exceed every guests expectations, like your's! We look forward to your next visit!

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Reviewed 5 May 2012

Checked in BW South Building by a junior clerk who did not know what to do. The senior clerk was busy talking with a male staff. Finally got assigned 1 king suite #217 at $150 plus tax, a dark & depressing suite near the busy noisy Main Street with no natural light. Went back to reception, was told only a room facing a side street is available due to university graduation. After much conversation, was told one 2 queen room was available in North Building across the street. Drove over to North Building, a nice young lady checked us in #406, a satisfactory 2 queen room at $130 plus tax. Clean but noisy hotel. Average free breakfast. Will never come back.

  • Stayed: May 2012, travelled as a couple
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1  Thank K L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_TownandCountry, Manager at Best Western Town & Country Inn, responded to this reviewResponded 8 May 2012

Thank you for taking the time to write us a review. I apologize our staff wasn't up to par, and we will be giving additional customer service training to all of our staff, to remind them how important each of our guests are. We hope you will give us another chance to earn your loyalty!

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Reviewed 20 April 2012

We've been delighted during two recent stays as Cedar City's Town and Country Inn, where I've been working with an excellent guitar maker, Luke Heaton, of Whittlesticks, as he builds a custom 12-string for me out of local black walnut. The two mini-suites with in-room jacussi tub and artificial fire place are particularly delightful, especially after a long hike prior to a nap and dinner. The place is very well maintaing, and boasts a friendly staff and a fine location near a couple of good restaurants. We'll reserve one of these relaxing rooms twice more in the next couple of months as I work with Luke on detailing the fret board and neck and "tuning" the instrument to my preferences. Wouldn't dream of staying anywhere else in Cedar City.

  • Stayed: April 2012, travelled as a couple
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1  Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_TownandCountry, Manager at Best Western Town & Country Inn, responded to this reviewResponded 23 April 2012

Thank you for taking the time to write us a review! We are so delighted you have enjoyed your stays with us in our Whirlpool Suites. Our downtown location has many benefits for our guests, as we are near shopping, restaurants, and entertainment all within walking distance! We look forward to your next visit!

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Reviewed 13 April 2012

We stayed at this hotel on the way home from a tropical spring break vacation. It was a pleasant surprise. There were two people working at the desk when we arrived around 10:00. They were friendly, helpful, and accommodating. The room was big with a comfy bed. We had a good night's sleep and hit the road the next morning. The free breakfast was GREAT! Once again the guys at the desk were so friendly and nice! I would stay at this hotel again and probably will! It's a nice stopping place between Jackson Hole and warmer places!

  • Stayed: April 2012, travelled as a couple
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1  Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_TownandCountry, Manager at Best Western Town & Country Inn, responded to this reviewResponded 13 April 2012

We have said many times how fortunate we are to have such a great staff, and we are so happy they were courteous and professional to you. It is so great you had a good night's sleep and was able to wake up ready and refresh for the next day. We are glad you felt the complimentary Full Hot Breakfast was "GREAT". We look forward to seeing you the next time you are in Cedar City!

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Reviewed 12 April 2012

The property is in a great location with easy access to I-15 and lots of restaurants on the main street. As mentioned by others, this specific property actually has two locations with a main property and another property across the street. The pool is at the main property and while it is only across the street, it is a bit of an inconvenience. We found the staff to be very friendly, the morning breakfast is quite good and varied and the pool to be good. However, on our visit in early April, the pool was very cold for a heated pool and most people stayed in the jacuzzi which was great. The hotel also provided ample towels so no need to bring from your room.
We took a corner King suite which is great for families with small kids as they can sleep in a separate area with a double pull out sofa. The bathroom is fair, not overly large, but workable. We had a corner room near one of the main streets but found no issue with noises. Our room was recently renovated so nice styling, updated furniture/bed/etc. No issues at all with the internet service and the speed was fine.

  • Stayed: April 2012, travelled with family
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1  Thank Jbshkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_TownandCountry, Manager at Best Western Town & Country Inn, responded to this reviewResponded 13 April 2012

Thank you for taking the time to write us a review! We are so happy you enjoyed our recently renovated rooms and found the complimentary Full Hot Breakfast perfect for your needs! We apologize that the pool was a bit cold for you, as we try to keep it exactly at State Regulations. We hope to see you again soon!

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Additional Information about Best Western Town & Country Inn

Address: 189 N Main St, Cedar City, UT 84720-2650
Phone Number:
Region: United States > Utah > Cedar City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cedar City
#2 Family Hotel in Cedar City
#2 Romantic Hotel in Cedar City
Price Range: £60 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Town & Country Inn 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Welcome to the BEST WESTERN Town & Country Inn! Many guests at our Cedar City hotel flock to the area for the famous Utah Shakespeare Festival. However, most guests are in the area to explore the stunning vistas, parks and mountains. Zion National Park is filled with hiking and mountain biking trails, while Bryce Canyon National Park is a favorite for nature photographers. Brian Head Ski Resort(R) is the place to be in the winter, and guests at our Cedar City hotel count on the warm, comfortable rooms we offer after a day on the slopes. Cedar City, Utah is a charming town where recreation, hospitality and great dining are in abundance. Even if you're just passing through, you'll be drawn to the simple appeal of the area. Our great location right on Main Street close to the Cedar City Regional Airport makes it easy to get around the area. Room amenities are top quality and we offer a great price for value. We offer a FREE hot breakfast every morning. The large size of the rooms means there's plenty of space to bring your gear, whether it's your mountain bike or snowboard. Our downtown location is amidst shopping and restaurants, but we offer two restaurants on site for your convenience, too. Hiking and cycling are a way of life in this region, and the outdoor entrance to most rooms greatly reduces hassle with luggage and gear. The friendly staff members of our Cedar City hotel are happy to provide advice on everything, from where to eat to licensing for state park requirements. No matter what brings you to town, you deserve to be comfortable and treated like family. We prioritize hospitality here and are committed to making sure you enjoy your stay. ... more   less 
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Also Known As:
Best Western Town & Country Hotel Cedar City
Best Western Town And Country Inn
Best Western Cedar City
Country Inn Cedar City
Cedar City Country Inn
Cedar City Best Western
Best Western Town & Country Inn Cedar City, Utah

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