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“Pleasant stay even during renovations”

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El Rey Inn & Suites
Ranked #6 of 22 Hotels in Cedar City
Certificate of Excellence
Henderson, United States
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Pleasant stay even during renovations”
Reviewed 28 March 2014

I've stayed here on previous occasions. However this time they were renovating 1/2 of the hotel, for the upcoming summer season. Despite the clutter in the parking lot, the noise was never a factor during my 3 night stay here. The staff are all friendly and courteous. They are located in an excellent location where various restaurants, a movie theater, and a grocery store are all walking distance.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jonathan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enoch S, General Manager at El Rey Inn & Suites, responded to this review, 2 April 2014
I am pleased to hear that our remodel did not impact your stay with us. We are excited about what the future holds for us and our guests. Thank you so much for staying with us and for visiting the businesses close by. We hope to see you again in the future.
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401 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
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English first
La Quinta, California
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 March 2014 via mobile

This motel is what you would for the price. When we first arrived no one was at the front desk. The television is small and on a low credenza making it hard to watch from the beds. There was lots of remodeling going on so the outdated decor should be corrected when it's finished. The towels are small. The beds were comfortable. Good place to stay for the price.

Stayed March 2014, travelled with family
Helpful?
Thank LoriR96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enoch S, General Manager at El Rey Inn & Suites, responded to this review, 26 March 2014
I appreciate your feedback on you stay. As we continue with this remodel, I will use your feedback to consider changes that may need to take place. Hearing from our guests is very important to us and helps us research more ways to make improvements. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nephi, United States
1 review
Reviewed 24 March 2014

I have personal history with this motel. Ray Knell and his family were our next door neighbors growing up in Cedar. Staying at the El Ray Best Western is like experiencing my past - maybe even coming home for me.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Joye C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enoch S, General Manager at El Rey Inn & Suites, responded to this review, 26 March 2014
Thank you so much for this review. I am grateful for the connection you have with our hotel. We really enjoy meeting and serving friends and family of the Knell's. Thank you for staying with us, I hope to meet you next time you stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evans, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2014

This hotel does not have quality maintenance and is in a run down state. The heating and cooling unit and fire detector were both in disrepair. The staff did not offer any compensation for an unsatisfied stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Angelina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enoch S, General Manager at El Rey Inn & Suites, responded to this review, 19 March 2014
Angelina, first I would like to apologize that we did not meet your expectations. The stay you experience was not typical for this hotel or for the Best Western Brand. Given the opportunity, I would like to find a resolution to your stay. My staff and I care about the experience our guest have and had our staff known about the issues, they would have done everything possible to correct them while you were here. This would have included making another room available and assisting you in moving items, if the issues couldn't be repaired in a timely manner. I hope that I have the opportunity to talk to you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surprise, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 14 March 2014

From start to finish the employees and management went out of their way to ensure we had a great experience. The family suite was large and great for our two dogs. Our room had a separate room for my teen girl. Internet was fast and easy to access. A grassy area was close by for out two girls, keep it clean from dog waste, it serves as a play area for guests. They are adding a dedicated dog area. Plus their is ample great food (Casa de Don MIguel great mex food) and rural areas to walk your kids abound.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enoch S, General Manager at El Rey Inn & Suites, responded to this review, 17 March 2014
Jeff, thank you so much for this review. I appreciate your kind words about our customer service. I believe this is one of the things that sets us apart from our competition. I look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 February 2014

This is a nice clean hotel with friendly hotel staff. Lots of restaurants and shopping near by. Very quiet and roomy. Good parking and included internet. Can't go wrong stopping at this Hotel for the night.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Countrygal57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enoch S, General Manager at El Rey Inn & Suites, responded to this review, 3 March 2014
Thanks for this great review. I am glad you enjoyed you time in Cedar City, UT and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Dimas, CA
Level 5 Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 21 February 2014

The hotel in centrally located. Many aspects of the hotel are tired and in need of refurbishment. The new owners have started that process, but I stayed in an older room. The room was good size. While called a "suite," it was actually a large room with a sofa, table, and chairs in addition to a bed. There was also coffee-making equipment and a small refrigerator. My only complaint was the dark picture on the TV, which could not be corrected. Otherwise, the room was comfortable and quiet.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank JoeySSanDimas_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enoch S, General Manager at El Rey Inn & Suites, responded to this review, 25 February 2014
Joey, I appreciate you taking the time to post this review of the Best Western El Rey Inn. You honest feedback is very helpful to both me as the manager and also others who may be traveling to Cedar City. From your description it sounds like you stay in our King Suite. This room has similar amenities to our other rooms, but as you mentioned it is a more spacious room and offers the sofa bed for additional seating or sleeping needs. I apologize that there was an issue with the brightness of the TV. In an effort to avoid this in the future, I have contacted the manufacture for the remedy and found a solution. Thank you for choosing to stay with us while traveling. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Rey Inn & Suites

Property: El Rey Inn & Suites
Address: 80 S Main St, Cedar City, UT 84720-3337 (Formerly BEST WESTERN El Rey Inn & Suites)
Phone Number:
Region: United States > Utah > Cedar City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Cedar City
#6 Business Hotel in Cedar City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — El Rey Inn & Suites 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to the El Rey Inn & Suites, a hotel where guests will find the best in customer service, convenience and accommodations. Situated in Southern Utah, this Cedar City hotel boasts 70 well-appointed guest rooms and suites, each featuring cable satellite television and high-speed Internet access. Enjoy an array of amenities including a complimentary continental breakfast, an outdoor heated swimming pool, and business services. This El Rey Inn & Suites is the closest accommodations to the Utah Shakespeare festival, Southern Utah University and venue for the Utah Summer Games. Hotel guests will enjoy many restaurants, shopping and entertainment options within walking distance from the hotel. Spend an afternoon skiing at the Brian Head Ski Resort, just 29 miles away or visit one of the nearby national parks including Cedar Breaks National Monument, Zion Canyon National Park and Bryce Canyon National Park. The friendly, helpful staff at the El Rey Inn & Suites is ready to ensure a fun-filled memorable stay in Cedar City, Utah. ... more   less 
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Also Known As:
Best Western Cedar City
Cedar City Best Western
El Rey Inn & Suites Cedar City, Utah

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