We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent Customer Service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Little Rock Marriott
Ranked #13 of 63 Hotels in Little Rock
Certificate of Excellence
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Excellent Customer Service”
4 of 5 bubbles Reviewed 20 March 2014

Currently under construction, Marriott employees went above and beyond to make us feel comfortable. I wanted to buy a snack at 3 pm, and both the Starbucks and the gift store were closed, the concierge went in the kitchen and brought me back fresh cookies free of charge. That made my day.
Only issue I had is that vending machines on the 4th, 5th, 6th and 7th floor did not accept bills, finally the 8th floor vending machine took my dollars.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OlivierAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony C, Manager at Little Rock Marriott, responded to this review, 6 April 2014
Thank you for you for commenting on our service. We are delighted that your stay with the Little Rock Marriott was enjoyable. We look forward to serving you again soon . Also I have corrected the vending machines.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

490 reviews from our community

Traveller rating
    174
    182
    75
    36
    23
See reviews for
71
86
23
246
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Newburgh, Indiana
Level Contributor
82 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 19 March 2014 via mobile

We were ungraded to a new room and perfectly pleased! Brand new, beautiful silver gray colors, and the layout was wonderful! Huge tv and a nice couch that a small child could sleep on was an added bonus. There is a bench like area too that works for extra guests or allows you to not sit luau gee on the floor, which I really liked. We had a huge huge window with an enormous view of the river. Lots and lots of outlets an areas to charge all devices was especially helpful. One of the best layouts in room design I have seen. The room was so great and view so enjoyed we ordered dinner in and stayed in the room! We ordered damngoodpie, which I highly highly recommend for pizza.

Stayed March 2014, travelled as a couple
Helpful?
Thank travelmomof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Little Rock Marriott, responded to this review, 14 July 2015
travelmomof5, so glad you had a great stay! i hope you have the opportunity to come back and see the finished product. You will also be happy to know that since your last visit a DamGoodePie's locations has opened in the River Market - just a short walk from the hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arkansas
Level Contributor
414 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 bubbles Reviewed 17 March 2014 via mobile

We recently stayed at the Marriott while our daughters competed in the Volley in the Rock volleyball tournament in the connected State House convention center. We pulled up and took advantage of the valet parking. Check in was friendly and efficient . There is a major renovation going on of the hotel but it doesn't interfere with the stay. The room was clean and comfortable and the best part is that while its cold and raining outside, you never have to leave the comforts of the hotel and convention center. We didn't finish until late Sat night so we went back to the room and had a wonderful room service. The hotel stored our luggage while we played Sunday and allowed us to leave the car in valet parking way past check out time. As I said, a most accommodating staff and a great place to stay if you are attending an event at the convention center

Stayed March 2014, travelled with family
Helpful?
Thank KBD87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Little Rock Marriott, responded to this review, 14 July 2015
KBD87, thank you for your stay with us last year. We have completed renovations and we hope that you will have the opportunity to come back and see the finished product.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rogers, Arkansas
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 16 March 2014 via mobile

We were in Little Rock for a volleyball tournament. The location was perfect and we will stay again next year.
The hotel was very nice and the valet guys were helpful.
The Starbucks inside was not staffed for the business. The line was usually 20 people long.

Stayed March 2014
Helpful?
Thank workenmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Little Rock Marriott, responded to this review, 20 July 2016
workenmom, thank you for choosing the Little Rock Marriott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

As I walked out of the airport, the bright red Marriott shuttle bus pulled in. My driver, Percy, was obviously very proud of Little Rock and spent the short trip from the airport (15 min.) telling me about the sights to see, entertainment and dining options.

Even though the lobby of the heotel was under renovation, guests were greeted with iced tea, chilled water or lemonade - perfect at the end of a long trip.

The desk staff was very friendly and helpful, and the view of the river and the lighted bridges at night was great. The hotel is an easy walk to everything in downtown Little Rock. However, the best part of my stay was the bed - oh what a comfortable mattress and coverlet! And the hotel was quiet - no sound from adjacent rooms or floors.

Sadly, I was only in town for about 16 hours, so I did not have an opportunity to try the hotel's restaurant. Alao the "free" internet was pretty slow at peak usage times (an upgraded service was available for additional cost) - this was very frustrating. I also could not figure out how to change the time on the alarm clock as daylight savings time had just begun.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank awblenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Little Rock Marriott, responded to this review, 20 July 2016
Thank you for choosing the Little Rock Marriott!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

I was here for four nights and, overall, it was fine. I just had a few gripes/recommendations.

My biggest gripe is with the internet. The hotel offers free internet but it would automatically disconnect every 15 minutes. I would be in the middle of typing an e-mail and then I'd receive notification that I was no longer connected to the internet. It was extremely annoying!!! When you log into the system for the first time, you have the option of clicking on the free internet service or using a faster speed service for $12.95 a day. Maybe this automatic disconnect was a way for the hotel to urge people to use the paid service. It would have been nice to know that if I used the free service, that I'd have to agree to the terms of usage every 15 minutes and that I'd be disconnected. Customers need to be told that when they check in or make it obvious when they sign in for the first time.

When I arrived at 11:00PM that evening, there was only one king-bed room remaining. The worker asked if I would accept a handicapped accessible room and I said "Sure!" Because of that, the room and bathroom were especially spacious. The bathroom, though, needed some work. The shower curtain didn't touch the floor and water went all over the bathroom floor, even though the curtain was from wall to wall. The shower area was a walk-in shower, since it was for disabled guests, but the hotel either needs to lower the shower curtain in these rooms or find longer curtains. Also, there was no fan in the bathroom. I think all bathrooms should have lights and fans.

I was surprised that there was no pool. In my opinion, this was an upscale hotel and I was just shocked that there wasn't a pool of some sort. Everyone, leave the swimsuits at home :(

I also couldn't find a piece of paper in the room that listed the channels. After you turned on the TV, a guide appeared...but I think it would have been nice if there was a sheet of paper that listed the channels next to the remote control.

I do think the parking price is steep at $20 a day, especially when the parking isn't even in a garage. If you do drive to the hotel, like I did, be sure to give the hotel plenty of time to get your car. I gave them an hour's notice and it worked perfectly for me.

I do think the rooms need a fridge. Is that part of the remodeling? Just an FYI, there isn't a grocery store near the hotel but it's not the Marriott's fault.

There are plenty of positives for this hotel, too. The location is absolutely fabulous. You can walk to so many museums, restaurants and attractions. Once you park the car, you won't need it again until you leave. I found the staff to be extremely friendly and the hotel really clean. You can also get a free local paper, if you like. Just go to the front desk and you will receive a free copy of the Arkansas Democrat-Gazette. I didn't use it, but I read that there is a complimentary shuttle to the airport.

I will certainly stay at this hotel again but it would be great if some things were changed before my next visit. I read that the hotel is undergoing a major renovation and I look forward to seeing the results.

Room Tip: I have had both a "city view" and a view of the Arkansas River. Ask for a view of the Ark...
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank citygalSTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill S, General Manager at Little Rock Marriott, responded to this review, 20 July 2016
Thank you for your feedback. We hope you have the opportunity to return to the Little Rock Marriott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Illinois
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 5 March 2014

The room was clean and the lobby sure was nice. That's about it for positives. The service was disappointing as were the amenities. We paid $160/day for the room and another $20/day to park (valet parking only). When we arrived, we were told by the valet that the parking area was about 3 blocks away so it is good to call a few minutes ahead of time in order to get a head start on getting the car. On checkout we called ahead then did a sweep of the room to make sure we had everything followed by briefly visiting another guest to discuss travel plans. When we got to the valet, they had not made any effort to retrieve out car. It took 20 more minutes.

The front desk was marginally competent. We tried to check in early and were told that they would call housekeeping to express clean a room. Try back in 30 minutes. We asked if it was possible to get a room near room YYY where others in our party were staying. The clerk said that was actually the room he was going to call about getting cleaned for us. The other persons in our party changed their travel plans to come a day earlier. As a result, they had a different reservation for the first night. In attempting to keep them in the same room, the clerk mistakenly checked them out of the hotel. Had we not asked about getting a room close to them , we probably would have been checked into an occupied room and our friends would have been inconvenienced with getting another room. The early check in wasn't available. Instead, we were repeatedly told to check back in 30 minutes. About 15 minutes before 3 (the regular check in time), we received a rather snotty comment to try back at 3:00 after all that is the scheduled check in time. At 3:15, we were told they still didn't have a room try back in 10 minutes.

The room itself was clean. It was spacious and it had a nice desk. The water pressure was good as was the temperature. The bathroom was nice. However, the sheets did not fit the bed. I woke up several times in the night because the fitted sheet came undone and was wrapped around my arm or head. The room also lacked a fridge or a microwave.

Room Tip: There was a parking garage about a block away for half the price. The valet was slow and isn't...
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doctor_D_in_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John T, General Manager at Little Rock Marriott, responded to this review, 7 March 2014
Dear TripAdvisor Member,

Thank you for taking the time for your comments on your recent stay. I understand how frustrating it must have been to not be able to check-in when you arrived and also the wait you encountered with valet. I do apologize for the inconvenience that this may have caused you.

Once again thank you for your feedback and we will use it to better the operations of our hotel. We hope the next time you visit Little Rock, you will give us another chance and stay at our hotel.

Sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Little Rock hotels
0.1 mi away
Doubletree Hotel Little Rock
Doubletree Hotel Little Rock
#15 of 63 in Little Rock
4.0 of 5 bubbles 1,270 reviews
0.4 mi away
Homewood Suites by Hilton Little Rock Downtown
0.4 mi away
Residence Inn Little Rock Downtown
Show Prices
Show Prices
Show Prices
0.4 mi away
Courtyard Little Rock Downtown
Courtyard Little Rock Downtown
#19 of 63 in Little Rock
4.0 of 5 bubbles 305 reviews
7.3 mi away
The Burgundy Hotel
The Burgundy Hotel
#3 of 63 in Little Rock
4.5 of 5 bubbles 847 reviews
0.8 mi away
Comfort Inn & Suites Presidential
Show Prices
Show Prices
Show Prices

Been to Little Rock Marriott? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Little Rock Marriott

Property: Little Rock Marriott
Address: 3 Statehouse Plaza, Little Rock, AR 72201
Region: United States > Arkansas > Little Rock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Little Rock
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Little Rock Marriott 4*
Number of rooms: 418
Official Description (provided by the hotel):
Encounter a renowned Little Rock hotel combining the epitome of luxury and convenience at the Little Rock Marriott, an Arkansas landmark as the state's only full-service Marriott. Located downtown and in the heart of the River Market District, our hotel in Little Rock provides the perfect place to stay during your visit to 'The Natural State.' With deluxe amenities and stylish decor, the Little Rock Marriott offers excellent service and accommodations for both business and leisure travelers alike. Premier among Little Rock hotels, the 418-room Marriott offers a fully equipped fitness center, Heritage Grille Steak and Fin. With 260,000 square feet of versatile event space, this Little Rock luxury hotel creates a distinguished setting for lucrative business engagements, cherished social gatherings, and elegant wedding receptions. Depart from the ordinary and discover all that this luxury hotel has to offer while planning your Little Rock business travel or vacation stay today. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Travel Republic (UK), Ebookers, Hotels.com, Agoda, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Little Rock Marriott reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Peabody Little Rock Hotel Little Rock
Peabody Hotel Little Rock
Peabody Little Rock Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing