We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“nice hotel” 4 of 5 bubbles
Review of SpringHill Suites Little Rock West

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
SpringHill Suites Little Rock West
Ranked #34 of 63 Hotels in Little Rock
Beloit, Kansas
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“nice hotel”
4 of 5 bubbles Reviewed 3 August 2014

This was the second Springhill Suites of our trip. It was very clean, bed was comfortable, there were restaurants nearby. I was put off by the sign we parked in front of about the danger of leaving anything in your car. It did nothing to make the area seem safe. The grounds were pretty and clean too. The breakfast was good with lots of choices. Now the "but". The staff was not rude, but they were certainly not friendly or welcoming. Definitely still a good choice of hotels, but not the usual Marriot experience.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank mjc0399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan M, General Manager at SpringHill Suites Little Rock West, responded to this review, 17 August 2014
Dear Mjc0399,

I appreciate you taking the time to leave us a review. Its good to know that you were able to enjoy our complimentary breakfast, our breakfast has so many great options.
we appreciate your feedback, the best way for us to improve our service is to read honest and accurate guest comments. We truly value your loyalty and will look forward to welcoming you back to Little Rock, AR

Sincerely,
Juan M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

119 reviews from our community

Traveller rating
    61
    33
    15
    9
    1
See reviews for
42
27
7
34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Rotonda West, Florida
Level Contributor
244 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

This was a good stay for us. It was our first time at a Springhill Suites and don't know if this one is similar to others. The living room area is pretty stark--a couch, small table, and desk. It could benefit from some art on the walls, something to improve the general look of the area. Our bed was comfortable and we had no unusual noise issues. The eggs at breakfast were delicious. This hotel is outside of the downtown area. In the future, we would probably want to be closer in.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kglen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan M, General Manager at SpringHill Suites Little Rock West, responded to this review, 17 August 2014
Dear Kglen1,

Thank you for taking the time to leave us a review. I am glad to heard that you enjoy our beds and our breakfast.
Again, thank you for your feedback and we look forward to have you as our guest in the future.


Sincerely,
Juan M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livonia, Michigan
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 bubbles Reviewed 3 July 2014

We stayed at six hotels on our week long trip, and this was one of the LEAST FAVORITES!

Front desk staff was very friendly. The breakfast buffet was included, and was fresh and delicious. Thank you to the breakfast staff.

This room sleeps five; two queens and a sofa sleeper. They gave us only three bath towels. What's up with hotels being so stingy with the towels? I had to go ask for more.

I opened up the bag with the bedding for the sofa sleeper, and there was a dead roach in the bag. Yuck!

Who the heck designed this room and thought it was a good idea? The room layout is very odd. Instead of the bathroom being near the door and out of the way of the beds, like in most hotels, here it is in the middle of the room. The walls/door are thin, so while you're in your bed you can hear every single noise going on in the bathroom, right across the room from your bed. If you are the one in the bathroom, you have NO PRIVACY. The sink/vanity is outside the bathroom. So if you get up to use the bathroom at night, you will wake everyone up going to wash your hands because it's in the middle of the room!

Speaking of poor design...the air conditioner is right next to the bed, near the head of the bed. It was hot, so we had to have it running, but the cold air blew right on my husband all night. It's only about one foot from the edge of the bed! Bad design/planning.

There is not a lot of space in this room, and certainly no place for all of us to put our suitcases. Mattress was quite uncomfortable. I am glad we were only there for one night.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Motown-Kim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan M, General Manager at SpringHill Suites Little Rock West, responded to this review, 16 July 2014
Dear Motown-Kim,

Thank you for taking the time to share your thoughts. The best way for us to improve our hotel is to read honest and accurate guest comments. I am sorry that your experience with us was not what you expected, and I would like to assure you that we are making the appropriate changes to correct these imperfections.

Again, Thank you for your feedback and We hope to have the honor of serving you again in the future.

Sincerely,
Juan M
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Townsend, Washington
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 29 June 2014

I was very disappointed with this hotel and our stay in general. I guess I just expected more from a Marriott Hotel. For the price I did not think we received good value and with many other more reasonably priced hotel in the area I would have picked another. As one can see from my other posts I try to give the hotel the benefit of the doubt. The hotel has embarked on an extensive remodeling project in the downstairs area but seems to not have increased staff to take care of the facility during said project. There are a large number of workmen going in and out and none are identified by painter whites or any kind of professional uniform, just a bunch of guys in various T-shirts. The list of complaints is really quite long from the stained carpet on the second floor, where no work is underway to the sheet rock mud tracks in the stairways, uncleaned for 5 days. A Popsicle stick left in the elevator for 3 days. Hello, doesn't anyone vacuum the elevator or the stairwells There is a filthy plush chair in front of the TV in the breakfast room with large numbers of wrappers stuffed into the cushion. Hello, hasn't anyone there heard of cleaning the upholstery. Multiple cups of lukewarm coffee in the morning. Cracked and uplifted tiles in the pool area. The rooms are OK, but I don't really understand why one needs 2 large screen TVs per room. And please don't try to put this off on construction problems. I have worked on construction projects in hotels and there are ways of presenting a professional crew to hotel guests and also allowing sufficient time to clean up after the work day. These are management decisions and not staff problems and Marriott just seems to have dropped the ball on this hotel.

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bassman46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan M, General Manager at SpringHill Suites Little Rock West, responded to this review, 2 July 2014
Dear Bassman46 ,

Thank you for taking the time to express your thoughts and concerns. Please accept my sincere apologies for any inconvenience you have experienced and for the cleanliness of the property that did not meet your expectations. Rest assured that the issues you have raised has been documented and wish to thank you for all your comments.


We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction and I hope that you will consider us again on your next travel.

Sincerely,
Juan M
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, Ar.
1 review
5 of 5 bubbles Reviewed 30 April 2014

We enjoyed the hotel, for The beds were great, the breakfast was good with a nice selection of food, clean hotel and rooms, ac worked well, good shower pressure, internet good, and All the staff was friendly.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teddy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan M, General Manager at SpringHill Suites Little Rock West, responded to this review, 25 June 2014
Dear Teddy,

We are glad to read how much you enjoyed your stay here at the Springhill Suites Little Rock. Thank you for your review. We hope to have you back again soon.

Juan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
maitland, florida
Level Contributor
290 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

Great Location, Close food choices we ate at Senor Tequila great Cheap Mexican Food and Awesome Margaritas. The hotel was quiet, the rooms were basic better for a couple then a couple with kids. There is not a door that closes for privacy and you must share one TV. They offered a microwave and mini refrig plus a large desk area to work. This is a great place for a quick overnight. I would not stay here more then a day stay there were better Marriott options with more amenities and better breakfast included in the price.

Room Tip: We stayed in room 114. Quick exit and entry to the room from the ground floor.
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mpeacock_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan M, General Manager at SpringHill Suites Little Rock West, responded to this review, 25 June 2014
Dear mpeacock_10,

Thank you for taking the time to write a review on our hotel, we appreciate all of the kind words We hope to have you back again soon.

Juan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 2 April 2014

I come to Little Rock on business many times a year. I usually have to stay multiple nights and I really do enjoy every minute I am here. It is a great location with the all the restaurants and bars nearby.

Everytime I check in, the desk clerk is always friendly. The desk clerk always helps me find a great restaurant to eat depending on what I am in the mood for. In general, the whole staff is really great! The room is always clean and the main reason I stay here is because the beds are super comfortable! I have no complaints about this hotel and definitely recommend staying here!

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlsAlisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan M, General Manager at SpringHill Suites Little Rock West, responded to this review, 17 April 2014
Dear AlsAlisha,

Thank you for taking the time to write a review, we always appreciate the kind words from our guest. I'll be sure to thank my staff on your behalf. Thank you for staying with us.


Juan M
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Little Rock hotels
0.1 mi away
Candlewood Suites
Candlewood Suites
#40 of 63 in Little Rock
4.0 of 5 bubbles 82 reviews
1.1 mi away
Residence Inn Little Rock
Residence Inn Little Rock
#11 of 63 in Little Rock
4.5 of 5 bubbles 275 reviews
2.1 mi away
TownePlace Suites Little Rock West
Show Prices
Show Prices
Show Prices
0.7 mi away
Holiday Inn Little Rock West - Chenal Pkwy
0.1 mi away
Comfort Inn West
Comfort Inn West
#25 of 63 in Little Rock
4.0 of 5 bubbles 112 reviews
3.2 mi away
Holiday Inn Express & Suites Little Rock-West
Show Prices
Show Prices
Show Prices

Been to SpringHill Suites Little Rock West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SpringHill Suites Little Rock West

Property: SpringHill Suites Little Rock West
Address: 306 Markham Center Drive, Little Rock, AR 72205 (Formerly SpringHill Suites Little Rock)
Region: United States > Arkansas > Little Rock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Little Rock
#12 Family Hotel in Little Rock
Price Range (Based on Average Rates): £
Hotel Class:3 star — SpringHill Suites Little Rock West 3*
Number of rooms: 78
Official Description (provided by the hotel):
All New Marriott Suites Hotel in West Little Rock ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Travel Republic (UK), Expedia, Hotels.com, Odigeo, Agoda, Hotel.de, HRS, Ebookers and TravelUp so you can book your SpringHill Suites Little Rock West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Little Rock Hotel Little Rock

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing