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“Little Rock, AR Hampton Inn”

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Hampton Inn & Suites West Little Rock
Ranked #9 of 63 Hotels in Little Rock
Certificate of Excellence
Mobile, United States
1 review
“Little Rock, AR Hampton Inn”
Reviewed 23 July 2014

Very nice decor. Well planned layout. Beautiful two story tall brick/stone fireplace in lobby. Security/Staff 24/7 present in lobby. Very cozy. Breakfast was fresh and well prepared, delish! Thank you!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank M. Allison U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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571 reviews from our community

Traveller rating
    365
    137
    38
    12
    19
See reviews for
215
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Bartlett, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 July 2014

Super clean. Friendly and helpful staff. Great location. By the number of cars in he parking lot, a very popular hotel. Very convenient to interstate and a Krispy Kreme within walking distance. Pretty area.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Suzanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany L, Director of Sales at Hampton Inn & Suites West Little Rock, responded to this review, 25 July 2014
I am so thankful to hear that you had a great experience. We are happy to be privelaged with exceptional guests like yourself, and to have a great staff (who can resist Krispy Kreme). I hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2014 via mobile

Check in was fast and polite. The room was very clean and the beds were comfortable. The wifi had a good bandwidth and never slowed down even though the conference centers were full. The management staff was on sight and visibly checking on guests. Breakfast was wonderful. Great stay and a great value.

Stayed July 2014
Helpful?
Thank RockyLaRocco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
92 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 July 2014

Parking lot is very small. We, along with other guests, parked in the bank parking lot next door. Upon check in we were told to grab some water bottles since we are Hilton Honors members. There was only 1 cold bottle. Hot tub was GROSS. I see other comments were made regarding the foam in the hot tub. Chemicals need to be checked and added on a daily basis. This was not happening. What was in the deep end of the pool was even worse!! Jumped out and took a series of showers back in the room. Yuk! I did report this to the front desk. They apologized and said maintenance would investigate the next morning. I would assume someone should check the pool area on a regular schedule in case of broken glass, etc. There were no pool towels. There were sandals and hair stuff laying about. Someone should have tidied up.

Breakfast buffet was disappointed. We got down when there was 20-30 minutes left of serving. No eggs, no potatoes, no yogurt and the person in charge was definitely doing no refills. Several people came after us too. Complaints could be heard in the dining area. At promptly 10:00 the doors to the food area were closed and the buffet was DONE. I've never experienced a Hampton being so strict with the food especially when guests want to eat.

Upon checkout discovered all the luggage trollies were in use. So surprised that we saw an employee using one to cart around toilet paper. How heavy could that one case of TP be? Employees should never use the trollies between 10 am and 12 pm when guests are checking out.

The hotel seems like it's in a nice area & decorated nicely. With some proper staff training, I would imagine our stay could have been a pleasant experience.

Room Tip: Check in early to get a parking spot in the hotel lot.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank DreamweaverDiane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arkansan1, Manager at Hampton Inn & Suites West Little Rock, responded to this review, 10 July 2014
Dear Valued Guest,

I am sorry that overall your stay with us was less then desireable. We have addressed all of the issues with all departments involved, and make no excuses for these oversights that should not have happened. Unfortunately, the situation with the pool was out of our control, and therefore had to be put Out Of Order immediately.

I am sorry that we did not live up to the standards you are accustomed to when staying at Hampton Inn & Suites.

Please give us a chance to show you we can do better job! We are very proud of being honored with TripAdvisors Certificate of Excellence for 2014, and want to show you that we are deserving of that award.

Sincerely,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
120 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 3 July 2014

We pick this hotel every time we go to Little Rock. It is convenient to the rest of the city, the staff is always friendly, the room is always clean and comfortable, we always get a good night's sleep, the clientele are typically professional people, and its rates are affordable.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank mikee47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Arkansas
2 reviews
Reviewed 3 July 2014

Next door to Krispy Kreme!!!! Within 5 minutes of several kids attractions. The good side of town with lots of shopping and easy to get to restaurants. About a 1/2 mile off I-30 so its easy to get to.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humble
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 July 2014

Came to Little Rock for a visit with friends. Hotel staff were extremely friendly and helpful. Room was very clean - bed and pillow comfortable! Two grandmothers came with us and had their own room. They were pleased that the hotel was easy to get around in, and signage was good. Would recommend this hotel

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites West Little Rock

Property: Hampton Inn & Suites West Little Rock
Address: 1301 S Shackleford Rd, Little Rock, AR 72211-4213
Phone Number:
Region: United States > Arkansas > Little Rock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Little Rock
#8 Family Hotel in Little Rock
#8 Romantic Hotel in Little Rock
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn & Suites West Little Rock 3*
Number of rooms: 126
Official Description (provided by the hotel):
Hampton Inn & Suites is located in West Little Rock at Kanis and Shackleford, just off I-430 near the Arkansas Heart Hospital. The Little Rock Financial District is minutes away along with many of Little Rock's finest restaurants and shopping.The Hampton Inn & Suites sets the tone for a comfortable stay with its distinguished, warm and inviting Lodge area, featuring a breathtaking stone fireplace. Our 126 Tastefully appointed guestrooms including 34 two-bedroom suites. You can relax in our indoor heated swimming pool. ... more   less 
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Also Known As:
Hampton Inn And Suites West Little Rock
Hampton Inn & Suites West Little Rock Hotel Little Rock
Hampton Inn Little Rock
Little Rock Hampton Inn

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