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“Great hospitality and professional courtesy through the roof”
Review of The Burgundy Hotel

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The Burgundy Hotel
Ranked #3 of 62 Hotels in Little Rock
Certificate of Excellence
Little Rock, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hospitality and professional courtesy through the roof”
Reviewed 2 April 2014

We needed a hotel for a week. I went to BWP to see the rooms and meet the staff before I committed. Robyn Macon, the manager, met me at the door and I didn't have an appointment. She gave me a tour and made me feel so welcome that I never considered staying anywhere else. She introduced me to Veronica who is also a great employee running the front desk. The hotel is undergoing renovations but it did not interfere with anything we were doing. Our rooms were very clean and comfortable. The staff is so friendly. We felt safe, we felt cared for and nothing was too much to ask for. The answers are always a can-do attitude and no problem. I highly recommend this hotel and look forward to seeing it after the renovations. The restaurant on site is one of the finest dining experiences we have had in some time.

Room Tip: The hotel is small. It is very intimate. Open in the center with all rooms facing the atrium. We had...
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Stayed March 2014, travelled with family
Helpful?
2 Thank DLG876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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  • English first
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English first
White Hall, Arkansas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 March 2014

We always stay here. The employees are friendly, helpful and make us feel at home. We noticed that the front desk had no chair or place for employees to sit. Standing for 8 hours is harmful physically to the legs and back. I hope this policy will be abolished. It makes me feel uncomfortable to stay in a motel where the employees are treated like this. I'm returning in May. If this hasn't changed.then we will have to take our business elsewhere.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Carol T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 March 2014

Stayed here during a lacrosse tournament. I was one of several referees to participate and this was one of several hotels in the area that were recommended and offered discounted rates for the tournament. This was one of the better Best Westerns I have stayed at. It has one of the better restaurants in the State.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank POUPIDEAUXBENOIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 March 2014

Everything was clean and orderly but simply what you would expect for this level of hotel. Except as other people noted--the lady who does breakfast is exceptional. A true professional. Very warm and a good cook. Location was in the middle of a shopping part of town. Easy, safe but not cool in a cool place. Staff was helpful. Our internet NEVER worked even though we asked about it and they said it was working.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pdeldo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stroud, OKlahoma
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 March 2014 via mobile

Even with construction, we experienced a very pleasant stay. Comfy bed and pillows, plenty of outlets to charge electronics, close to our workshop venue. Wish they hadn't removed the door that separated the toilet and shower from the sink and vanity, though Breakfast area was clean, well stocked and staff very friendly.

Stayed February 2014, travelled with friends
Helpful?
1 Thank cpixok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Village, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 February 2014 via mobile

I would say this stay was comparable to my stay at the Westin in Memphis, which is the most expensive and nicest hotel I have ever stayed at and this hotel was half the cost! Front desk clerk was super nice and professional. Loved the decor, and the cleanliness. Even with the construction going on we had a great nights sleep! To top it off Table-28 has an amazing staff, food, and atmosphere! Loved it all!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kayla_Mthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leader010, Manager at The Burgundy Hotel, responded to this review, 2 October 2014
Kayla.....Thank you for your nice comments and comparing us to such an elite property like the Westin in Memphis . We are deeply humbled and would like to have you back soon. Robyn Macon, Manager
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hou
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 February 2014

We were pleasantly surprised! Even though this hotel is undergoing reno, the rooms are clean, updated and quiet. Our room was right by the lobby/breakfast space, and we never heard a sound. Veronica was gracious and helpful. Breakfast was generous and delicious (I recommend the scrambled eggs and spinach). Edmar was attentive and kept the cafe clean and stocked. We will definitely be back, and keep a lookout for BWGovernour's Suites in the future.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank saraleered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leader010, Manager at The Burgundy Hotel, responded to this review, 1 October 2014
Saraleered .... Thanks for your comments concerning Edmar and our property . We appreciate your business and hope to see you soon . Robyn Macon, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Burgundy Hotel

Property: The Burgundy Hotel
Address: 1501 Merrill Dr, Little Rock, AR 72211-1821
Phone Number:
Region: United States > Arkansas > Little Rock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Little Rock
#2 Business Hotel in Little Rock
#3 Romantic Hotel in Little Rock
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Burgundy Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
Experience West Little Rock's first boutique hotel at The Burgundy! Featuring 49 completely redesigned suites- including 4 two-room Presidential suites with fireplaces and a spectacular whirlpool suite. The Burgundy Hotel is proud to be the home of the award-winning restaurant Table 28, serving Modern American Cuisine from Executive Chef Scott Rains Monday through Saturday evenings. The Burgundy Hotel offers a unique level of customized hospitality you won't find anywhere else in Little Rock. Our unique blend of superior accommodations, first-rate service, modern amenities and a casual atmosphere is unequaled. These qualities, in turn, have made The Burgundy Hotel a favorite destination for business and leisure travelers alike in Little Rock. ... more   less 
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Also Known As:
Best Western Premier Governors Hotel Little Rock
Best Western Little Rock
Little Rock Best Western
Best Western Governors Hotel

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