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“Managing Expectations” 3 of 5 bubbles
Review of Residence Inn Little Rock

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Residence Inn Little Rock
Ranked #11 of 63 Hotels in Little Rock
Certificate of Excellence
Roanoke, Texas
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Managing Expectations”
3 of 5 bubbles Reviewed 4 September 2012

Typical Residence Inn. Everything was fine except for ESPN being blank for first college football game on TV. That explains why there were a lot of guys in the lobby watching the South Carolina, Vanderbilt game instead of their rooms. Planned to use the pull out sofa bed, but there was no bedding in the room. Breakfast was not until 6:30, and we had to be on the road. Front desk attendant was there most of the time. The rate was good. It is all about managing expectations.

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, 12 September 2012
marine6569,

Thank you for your review. We’re happy to have had you stay with us while visiting Little Rock. Please accept my apology for the ESPN channel being temporarily out of commission during your stay. We always strive to provide our guests with a quiet, clean, and comfortable stay so I truly hope this aim of ours was met. The front desk staff would have gladly supplied bed linen for the sofa bed so I regret this was not done for you. We welcome you to come and stay with us again, as we hope to provide a more positive experience next time.

Kind regards,
Joseph Gonzales
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

275 reviews from our community

Traveller rating
    170
    67
    23
    11
    4
See reviews for
89
25
11
107
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Any
English first
Dallas, TX
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 August 2012

This Residence Inn does not specialize in luxury, but provides a nice apartment experience with an excellent staff. Room are quiet, clean, bright, and very large, but are not luxurious. The kitchen space is excellent, but as mentioned in another review, had almost no silverware and almost no pots and pans. I'm certain if I had asked (and I did not) those things would have been very quickly provided.The bed was excellent, the large flat screen tv offered true hi def channels (wonderful for watching the Olympics!), and for my husband and myself, the spot-on wireless connection was the best. We were both able to use our laptops without a hitch.

I don't think the friendly staff could have been better! I will absolutely return again (and again).

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bob Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, 8 August 2012
Bob Z,

Thank you for taking a moment and writing about your stay with us at Residence Inn on TripAdvisor. We’re thrilled to learn that you and your husband liked our large, clean rooms as well as the kitchenette during your stay. I’m glad that our hi def, large screen tv added to your enjoyment of watching the Summer Olympics. It’s also nice to hear that you felt our staff was friendly because we do strive to make each guest feel welcomed and at home. The next time you visit Little Rock, please come and stay with us again.

Sincerely,
Joseph Gonzales
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 1 August 2012

Stayed here five nights recently. Good example of the brand. Breakfast lounge space is pleasant, and breakfast is perhaps a cut above the usual in the peer group, though truly fresh offerings are in short supply.
When the aroma of smoke was clear in the first room, I was quickly given another. Hotel is slightly dated -- noticeable mostly in the kitchens, as TVs and wi-fi are up to date -- compared to some nearby properties. But because of that rooms are larger with bigger windows and there's more open space around the property. I'm told renovations are getting started in Building B.

Room Tip: Building A's south side is closest to the street, and traffic noise picks up early in the mornin...
See more room tips
  • Stayed July 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank divisaderoguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, 7 August 2012
Divisaderoguy,
Thank you for making us your ‘comfortable choice’ during your recent stay with us. We appreciate you taking the time to write about us on TripAdvisor. I’m glad to hear that you enjoyed our breakfast and I will look into offering more fresh items for our guests. We invite you to come and stay with us again.

Sincerely,
Joseph Gonzales
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Hill, Texas
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 28 July 2012

Generally nice facility and very friendly staff. However, we were awakened during the night to sound of water dripping. It was coming through the ceiling into our bathtub. No silverware in the kitchen and only lukewarm water for showers. The facility needs a bit of attention to bring it up to Residence Inn standards.

  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank commonman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, 31 July 2012
commonman1,
Thank you for taking the time to write about us on TripAdvisor. We appreciate your comment about our friendly staff and nice facility. We apologize for the water dripping from the ceiling and will make sure to have our maintenance team correct this right away. Please come and stay with us again the next time you visit Little Rock.

Sincerely,
Joseph Gonzales
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 24 July 2012 via mobile

Great location, clean friendly & great service. Decor is alittle outdated but it is well kept, clean & maintained. Stay in "B" it's off the main road, quiet & close to the pool & green belt.
You won't go wrong with any building but we enjoyed the B bldg.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TeamVon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, 27 July 2012
TeamVon,

Thank you for staying with us at Residence Inn in Little Rock. We appreciate you taking the time to write about our hotel and comment on our friendly service and clean rooms. It is nice for travelers to know that they can get a nice, quiet rest here as well. We invite you to come and stay with us again.

Renovation Coming Very Soon!

Sincerely,

Joseph Gonzales
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk, Virginia
2 reviews
3 of 5 bubbles Reviewed 18 July 2012

The place allows dogs, but after checking in we found a couple of serious poop stains on the carpet leading to the toilet area. Gross! This just after I questioned the manager on how often the carpets were cleaned. He had said "vacuumed daily and shampooed weekly."

Makes us seriously wonder what use they make of the $100 pet fee....

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Somelikeitclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, 27 July 2012
Dear somelikeitclean: thank you for writing a review on TripAdvisor, your feedback is important to us. As a standard policy, when a guest checks out with a pet, we have the carpets shampooed and provide a thorough cleaning before the suite is permitted to be rented again. This is the reason we charge a pet fee to cover those costs. Our inspection process is very thorough so I apologize for any inconvenience you may have experienced.We appreciate your business.

Sincerely,

Joseph Gonzales
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germantown, Tennessee
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 9 July 2012 via mobile

This RI is old and well worn. The rooms are out-dated, but clean and quiet. No luxury here. Outside picnic area updated along with lobby, but seemingly wasted since the rooms are so dated. Pool was clean, but falling into disrepair. Plus was the quiet. One of the best sound-proofed hotels we've stayed at. Beds are comfortable. Breakfast is the same, sad reheated food and powdered eggs typical of all RIs. A decent family or quiet business stay, but just don't expect luxury or anything beyond ok.

  • Stayed July 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank keykgb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Residence Inn Little Rock, responded to this review, 13 July 2012
Keykgb,
Thank you for your review. We appreciate hearing from you and taking the time to share your comments. All feedback is valuable to us so that we can perfect our guests’ experiences. Your business is important to us and we look forward to seeing you again!

Best regards,
Joseph Gonzales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Little Rock

Property: Residence Inn Little Rock
Address: 1401 South Shackleford Road, Little Rock, AR 72211
Region: United States > Arkansas > Little Rock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Little Rock
#10 Family Hotel in Little Rock
Price Range (Based on Average Rates): £
Hotel Class:3 star — Residence Inn Little Rock 3*
Number of rooms: 96
Official Description (provided by the hotel):
The Residence Inn by Marriott Little Rock delivers an enhanced stay experience by offering more space at the same price for work, social and downtime. Ideal for one night or an extended stay, guests enjoy comfort and create their own routine in a suite that is more of an apartment than a hotel room, and offers the extra amenities to keep personal and business routines in synch with their normal lifestyle. The Gatehouse and all suites have been completely refreshed with the new Innovation design package that incorporates rich colors and textures throughout to give a warm and welcoming feeling. The public areas feature flexible, functional open spaces, and are located in the Gatehouse, the registration and community connection area for the hotel. Complimentary hot breakfast is served daily in the Gatehouse, as well as the free evening socials with food and beverage offered Monday through Thursday nights, including cookouts on the barbecue patio. The studio, one bedroom and two bedroom suites offer plush Marriott bedding, flexible workspace, complimentary high-speed internet and stylish bathrooms. The kitchen in each suite has new granite counter tops and stainless steel appliances that include full size dishwashers, stove and refrigerators. To complement the ability to cook, each suite is fully equipped with dishes, pots, pans, and utensils, and the hotel provides a free grocery shopping service for guests. ... more   less 
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Also Known As:
Residence Inn Little Rock Hotel Little Rock
Little Rock Residence Inn

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