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“The asset was the staff” 3 of 5 bubbles
Review of Residence Inn Little Rock

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Residence Inn Little Rock
Ranked #11 of 63 Hotels in Little Rock
Certificate of Excellence
Tampa, Florida
Level Contributor
150 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“The asset was the staff”
3 of 5 bubbles Reviewed 16 August 2013

The hotel itself was average or perhaps below average compared to other resident inns. There were no laundry bags in either of our 2 bedrooms. The food for breakfast was fair at best. I think the eggs are powdered (they had no taste). The staff was great, however. The lady who was in charge of breakfast was superb. The front desk people were very good. I would stay here again mainly because I like the 2 bedroom suites, traveling with my wife and son. If I were traveling alone, I would stay downtown.

Stayed August 2013, travelled with family
Helpful?
Thank Philpoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph G, General Manager at Residence Inn Little Rock, responded to this review, 20 August 2013
Dear Philpoo,

Thank you for taking the time to write a review about your stay with us at Residence Inn Little Rock. It is great to hear from a Top Contributor because your feedback is very important to me as I look for ways to improve customer satisfaction. We're glad you enjoyed your two bedroom suite, and we're delighted to know that you enjoyed our friendly staff. We hope you will return to our hotel and see the great new changes we have in store.

Sincerely, Joseph Gonzales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

275 reviews from our community

Traveller rating
    170
    67
    23
    11
    4
See reviews for
89
25
11
107
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Any
English first
College Station, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 August 2013

This was a very restful and relaxing stay. But one thing that stood out and made me take the time to rate this Inn is the staff: especially Carolyn. She is so great and is able to make anyone feel at home. There are a lot of people who stay at this Inn because a loved one is at the hospital next door. There is so much stress that goes into having a loved one in a hospital. It was a breath of fresh air to meet someone with such a huge smile and someone that truly loves her job. Carolyn just loooooves people and we felt loved and welcomed at this inn. Carolyn and the rest of the staff is why I will always try to drive through Little Rock just to stay at this Inn on cross country trips. Thank you for making our stay special!!!

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Nima P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 August 2013

My husband and I stayed at the Residence Inn in Little Rock with our family for about a week and a half. The hotel suite was very clean, spacious and comfortable. The continental breakfast and service was exquisite, very friendly, clean, and hospitable. The front desk staff was incredibly helpful and friendly as well especially in planning our daily excursions. Everyone went the extra mile in taking care of our family and truly made us feel at home away from home.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, Arkansas, United States
1 review
5 of 5 bubbles Reviewed 26 July 2013

Excellent place for my temporary housing needs, I relocated from DFW to Little Rock and needed 60 days of temp housing until I could close on my new house. The staff was extremely helpful and friendly and made my stay very enjoyable. The breakfast and dinner hosts were fun and made me feel like it was my home away from home. I would like to recognize Johnnie for her service first attitude and for making me feel like a special guest in her house. Her terrific service came with a friendly smile and a "what can I do for you" attitude. Johnnie always remembered my name and started my day off with a smile.

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toledo
Level Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 23 July 2013

Takes a lot for me to give an excellent, but the staff at this location are just that excellent. Was 2 night work trip and believe me there are a lot of hotel options around. From check in to check out the customer service was so genuine. I had a small incident with my room and from Joseph the mgr and Robert the GM, the resolution was exceptional, very professionally handeled. I will be back in the area several times over the next year and will stay here without question. There is a fantastic gal in the breakfast area "Johnnie" wants everyone to feel at home and goes above and beyond to make you feel that way. Location close to walmart and limited shopping for picking up things for your very clean room to cook/snack on. My only request is the beds were a bit softer.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KLMRN22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monticello
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 21 July 2013

Just spent two nights at Residence Inn, Little Rock, Arkansas. The Residence has recently received a good facelift. Rooms were spacious and staff was excellent. Everyone from front desk to housekeeping made sure our stay was exceptional.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aj L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Memphis, Arkansas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 July 2013

This was my first stay at a Residence Inn. I fell In love during my first stay at Springhill Suites in Little Rock. Now I have a new love. My 3 and 5 year old did not want to leave. This place is perfect for a family the size of my family. My husband and I had one bedroom and my boys had the other bedroom. I love how the suites were set up with the bedrooms across from each other. Staff was awesome. Everything was Clean. Breakfast delicious. Evening refreshments was more like light dinner. So we did not have to buy breakfast or dinner only lunch. My overall stay was AWESOME!!!!

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nakina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Little Rock

Property: Residence Inn Little Rock
Address: 1401 South Shackleford Road, Little Rock, AR 72211
Region: United States > Arkansas > Little Rock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Little Rock
#10 Family Hotel in Little Rock
Price Range (Based on Average Rates): £
Hotel Class:3 star — Residence Inn Little Rock 3*
Number of rooms: 96
Official Description (provided by the hotel):
The Residence Inn by Marriott Little Rock delivers an enhanced stay experience by offering more space at the same price for work, social and downtime. Ideal for one night or an extended stay, guests enjoy comfort and create their own routine in a suite that is more of an apartment than a hotel room, and offers the extra amenities to keep personal and business routines in synch with their normal lifestyle. The Gatehouse and all suites have been completely refreshed with the new Innovation design package that incorporates rich colors and textures throughout to give a warm and welcoming feeling. The public areas feature flexible, functional open spaces, and are located in the Gatehouse, the registration and community connection area for the hotel. Complimentary hot breakfast is served daily in the Gatehouse, as well as the free evening socials with food and beverage offered Monday through Thursday nights, including cookouts on the barbecue patio. The studio, one bedroom and two bedroom suites offer plush Marriott bedding, flexible workspace, complimentary high-speed internet and stylish bathrooms. The kitchen in each suite has new granite counter tops and stainless steel appliances that include full size dishwashers, stove and refrigerators. To complement the ability to cook, each suite is fully equipped with dishes, pots, pans, and utensils, and the hotel provides a free grocery shopping service for guests. ... more   less 
Reservation Options:
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Also Known As:
Residence Inn Little Rock Hotel Little Rock
Little Rock Residence Inn

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