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“Great Location & nice People” 4 of 5 bubbles
Review of Doubletree Hotel Little Rock

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Doubletree Hotel Little Rock
Ranked #16 of 63 Hotels in Little Rock
Austin, United States
1 review
“Great Location & nice People”
4 of 5 bubbles Reviewed 2 July 2014

We wanted a downtown location and got it. Parking was easy adjacent to hotel. Had a balcony overlooking Arkansas River & ballpark. They had excellent fireworks that night which we could see from room. Good breakfast buffet on 14th floor. Bed & bath fine. Only problem was that balcony door neither opened nor closed properly on night we were there. Friendly staff.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,242 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Minneapolis, United States
2 reviews
3 of 5 bubbles Reviewed 2 July 2014

The room was very clean, small, only had one chair to sit on and one elevator didn't work making it a bear to get to the lobby from the 8th floor especially the last day of the convention when everyone wanted to check out.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucylittlerock, Director of Sales at Doubletree Hotel Little Rock, responded to this review, 7 July 2014
First of all, thank you for your review of your past stay with us. We always appreciate hearing from our guests. We apologize for one of our elevators being down during your stay. I can assure your that our guests are our main concern and we apologize for not delivering the level of services you deserve.

Please know that your business is incredibly important to us and I sincerely apologize for the inconvenience you encountered.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level Contributor
6 reviews
6 hotel reviews
4 of 5 bubbles Reviewed 2 July 2014

The staff was professional, courteous and respectful. The front desk was fully staffed making the check in process quite efficient. The room was comfortable and the restaurant meals were much more tasty than expected.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lunetta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broken Arrow, United States
1 review
2 of 5 bubbles Reviewed 2 July 2014

There are only 3 small elevators for the entire hotel - even the staff has to use them. When we arrived at beginning of large convention, only ONE was working - over 30 minutes wait for one. Requested 2 king-size beds but room had doubles. Mold in shower, caked soap on little shelf.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucylittlerock, Director of Sales at Doubletree Hotel Little Rock, responded to this review, 7 July 2014
Thank you for your feedback and for choosing our property during your stay in our area. We are very sorry for the problems you encountered during your stay. We apologize for the malfunctioning of the elevator and for all the inconvenience you experienced. We have shared your comments with our housekeeping mangers so we can offer additional training to our staff. We make every effort to ensure our rooms meet the highest housekeeping standards.

Again, I sincerely apologize if you went through any inconveniences and I hope you will try us again when you return to our area.

thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roy, United States
2 reviews
3 of 5 bubbles Reviewed 2 July 2014

I understand mechanical problems arise. there did not seem to be enough luggage carriers. The shuttle was helpful but did not run late enough. Rooms were too small and only one chair. Needed more refrigs available. I am a diabetic and mostly needed it for meds and some of the food I brought. I did have coolers to use, but a frig would have been nicer.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Thomas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucylittlerock, Director of Sales at Doubletree Hotel Little Rock, responded to this review, 7 July 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. We thank you for understand about the elevator being down and we will take your comments about needing additional friges into consideration.

Again, I apologize if you went through any inconvenicences and I hope you will give us another chance to serve you, if you travels bring you back to our area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davenport
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 2 July 2014

While the rooms and staff are excellent, our final experience at the hotel was a nightmare. During our entire 5 day stay, one of the three elevators was not operational. It was not a huge problem until Sunday morning when there was a 45 minute wait to get down from the 9th floor. The situation was compounded by the fact that the room service and housekeeping staff (with their carts) also used the same two elevators. The hotel placed a person on each floor with a box of donuts and had staff running the elevator with a key to help the situation but it was extremely frustrating. There was no way our family of five could take the stairs with our luggage. At one point, the elevator doors opened and a panicked woman got off on her hands and knees because she was overcome by claustrophobia. I would stay at the hotel again but I would first make sure the elevators are all working....

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Don S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucylittlerock, Director of Sales at Doubletree Hotel Little Rock, responded to this review, 7 July 2014
Thank your for your review of your recent stay at our hotel. We always appreciate hearing from our guests. I truly apologize for the malfunctioning of the elevator and for all the inconvenience you experienced. We are truly sorry you and your family did not get to experience exceptional service that we are known to provide our guests. Please know that your comments are important to us and I sincerely apologize for the inconvenience you and your family encountered.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottumwa, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 July 2014

The hotel is aging but it is clean and the staff is great. The problem is they only have 3 elevators to handle all the guests and staff and 1 elevator is broken. We waited repeatedly 45 minutes to get an elevator and the crazy thing is you can not use the stairs until you get to the 4th floor, so we could not even walk up or down we were on the 6th floor. We stayed at this hotel for 5 days and it was the same ever day. If an elevator stopped even if it was going up you had to get on, squeeze in like a sardine and ride it up, stopping at every floor, where people were waiting to get on but could not because there was no more room, 14 floors of crowded hot misery, I would not choose this hotel again, it was lack of maintenance on the part of management the staff was as frustrated as the guests but always had a smile and did their best in a bad situation

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucylittlerock, Director of Sales at Doubletree Hotel Little Rock, responded to this review, 7 July 2014
Thank you for taking the time to write a review about your recent stay with us. We apologize for the elevator being down and for all the inconvenience you experienced. We're working with our maintenance team to ensure the situation doesn't happen again. We are happy to hear you enjoyed the cleanliness of our property and that our staff was great. Thank you again for your feedback and we hope you will give us a second chance if you return to the area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Little Rock

Property: Doubletree Hotel Little Rock
Address: 424 West Markham, Little Rock, AR 72201
Phone Number:
Region: United States > Arkansas > Little Rock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Little Rock
#21 Business Hotel in Little Rock
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Little Rock 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Little Rock Doubletree
Doubletree Little Rock

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