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“Have stayed here many times”

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Chase Suite Hotel El Paso
Ranked #19 of 81 Hotels in El Paso
Certificate of Excellence
Carlsbad, New Mexico
2 reviews
“Have stayed here many times”
Reviewed 29 January 2014

Was very disappointed in our last stay. We have stayed here before and were very happy but this time the room we received had a broken lamp in the living room and the tub was in horrible condition. It was peeling and cracked and you could to take a bath in it. Will have to think twice about staying here again.

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Mary Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Dexter, New Mexico
1 review
Reviewed 23 January 2014

Everything was fabulous. The kids had a blast sitting in the jacuzzi at night and the clean pool made a beautiful view. We were able to watch our kids play on the basketball court from our room without enduring the cold.

Room Tip: Worth the purchase of a fire log to enjoy the fireplace.
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  • Stayed January 2014, travelled with friends
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Helpful?
Thank Kristin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Mexico
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 15 December 2013

The first room we checked into had dirty carpet, torn kitchen stools, musty smell, and top it off, no door safety latch. Looked like door was kicked in at some point.
We asked for another room, and were given one in the same unit, and was better and cleaner, but tired and dated. At least it had a door safety latch, but the card reader door latch was loose and didn't open unless you swiped card four times.
We felt unsafe for the two nights we stayed because we saw no security guard at all, the unit we were placed in was in an isolated far corner of the property with dim lighting and without fencing or a wall to protect you from people with bad intent on the street out your door. Obviously the housekeeping didn't even want to come to this far corner of the property, because we asked for an early cleaning one morning, and we didn't even get any housekeeping at all that day period.
We had to go to the front desk to ask for clean towels and wash cloths, and put up without a clean room.
We will never stay here again.

  • Stayed November 2013, travelled with family
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Helpful?
7 Thank DieselNewMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
157 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 11 December 2013

This was a perfectly satisfactory overnight stop for us on our way to places more beautiful! The room was large and comfortable, and included a kitchen. The price was imminently reasonable ($98). Our only challenge was that the hotel was so full that the breakfast room was overcrowded, with long queues and lots of noise. Perhaps a bigger breakfast room could help?

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank DixonsInLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
1 review
Reviewed 3 December 2013

My husband, two sons, and I were able to spread out quite comfortably when we needed some space, which was great. The full kitchen was nice and I cooked Thanksgiving dinner there. One of the showers and the dishwasher leaked, but it was clean enough and big enough for our purposes.

  • Stayed November 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton, Delaware
1 review
Reviewed 29 November 2013

I was very pleased with my room. It was clean, roomy and the staff were friendly. I will definitely stay here again since my son and daughter in law are here quite often because of family. I really enjoyed my stay.

  • Stayed November 2013, travelled solo
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Helpful?
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alamogordo, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 November 2013

Excellent!!! Yes it needs to be upgraded but it's clean and the staff made you feel that you're a family. The guests are mostly military and businessman. The neighborhood is not ghetto, thus, we felt safe. Also, the rooms are big, we love the space because we had to bring plastic tubs of documents.

We stayed here for two nights because my daughter had a US Citizen interview . The hotel was 2 minutes away from U.S. Immigration office. Thus, we did not have to rush and worry about traffic that could hinder our appointment. We loved the hotel and extended our stay to celebrate her US Citizenship!

  • Stayed November 2013, travelled on business
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Helpful?
Thank PRM M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chase Suite Hotel El Paso

Property: Chase Suite Hotel El Paso
Address: 6791 Montana, El Paso, TX 79925-2209
Region: United States > Texas > El Paso
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in El Paso
Price Range (Based on Average Rates): £
Hotel Class:3 star — Chase Suite Hotel El Paso 3*
Number of rooms: 200
Official Description (provided by the hotel):
Located a half-mile from the El Paso International Airport, the Chase Suite Hotel in El Paso is centrally located near several top corporate and government locations including Fort Bliss Army Base, Biggs Airfield, Raytheon, Delphi, New Beaumont Medical Center as well as Butterfield Industrial Park, and El Paso Convention Center. Free Shuttle, free hot full breakfast and free nightly reception. ... more   less 
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Also Known As:
Chase Suite El Paso

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