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Reviews (185)
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All reviewsclose to the airportdaily breakfastking suiterenovated hotelfront deskseparate sitting areasleeper sofahouse manextra blanketsroom was spaciousmet my expectationsrooms are bigft blissrecommend this hotelan extended staythe el paso airportmexican food
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23 - 28 of 185 reviews
Reviewed 17 July 2017

The newly opened and renovated Comfort Suites at the El Paso Airport (formerly Guesthouse Suites) looks good on the surface – fresh paint, new carpets, good bedding, nice couch with a “lounge” for elevating one’s feet.

There are plenty of outlets and the lamps (and light therein) are quite serviceable and the TV is on an articulated mount for viewing from any part of the room. However, there are deficiencies that need to be corrected.
1) The windows need to be soundproofed! The hotel is located on a heavily traveled truck route, and across the street from the airport. Truck and airplane noise is prominent and persistent - day and night!
2) The FAN IS EXTREMELY NOISY, even on the low setting.
3) The motion detector near the entry door turns on a BRIGHT LIGHT over the desk. When one goes to the bathroom (adjacent to the motion detector) in the night, the sudden bright light wakes up one’s companion! A simple switch for that bright light would be sufficient!
4) The bathroom needs towel racks! There is only one hook (behind the door) upon which to hang up one’s towels. Not even a towel ring to hang a hand towel! Need a place to put towels within reach of the tub (instead of a rack below the sink.)

Room Tip: South Facing Room
  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank bearhug68jr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 August 2017

Thank you for taking the time to complete a review on Tripadvisor for Comfort Suites. We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you for letting us know what you feel needs to be improved in the rooms. We are changing the automatic lights and replacing them with normal light switches. Towel racks are very important and we are in the process of getting some ordered so we can get them placed in the rooms. It is always a pleasure to receive positive feedback. We hope your next visit will be even more pleasant than the previous one.

Sincerely,

Norma Galaviz
General Manager
Comfort Suites
(915) 772-0395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2017

I recently had to rent several rooms for some out of town visiting family members and I ended up staying there myself! Newly renovated rooms. Extremely comfortable rooms, great amenities! Awesome breakfast.

Room Tip: I believe every room is a great room
  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Klik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 August 2017

We would like to thank you for taking the time to complete a review on Tripadvisor for the newly remodeled Comfort Suites. Comments like yours is what we strive for. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am glad to hear that your recent visit with us was great, my staff works hard to help guests like yourself feel relaxed and at home. Thank you again for choosing the Comfort Suites as your home away from home. We hope to see you in the near future!

Kind Regards,
Norma Galaviz
General Manager
Comfort Suites
9157720395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2017 via mobile

Just stayed at this hotel it has been fully renovated. Everything is new the mattresses, furniture and fitness room is awesome Meet with Mary in sales and set me up with a meeting room for September for my next meeting . Thank you for a great experience. Beautiful hotel.

Stayed: May 2017, travelled on business
Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2017

Dear Maria,

Thank you for taking the time to write a review for the Comfort Suites, reviews like yours are what we strive for. We are overjoyed to read you loved our renovated hotel, our entire staff works hard to keep it maintained. Thank you again for choosing the Comfort Suites as your home away from home!

Sincerely,
Norma Galaviz
General Manager
Comfort Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017 via mobile

I was verry HAPPY to stay in this renovated Comfort Suites . Front desk agent ELIZABETH was verry friendly she made me feel at home that we even STAYED another night . ELIZABETH also enrolled me inn the Choice rewards program si I can start earning points with my stays looking forward to stay again in El Paso at the comfort suites

Stayed: May 2017, travelled with family
Thank wishka19kl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2017

Dear Wishka,

Thank you for taking the time to share your experience with us. We are so glad to hear you enjoyed our newly remodeled hotel during your stay. We will be sharing your review with Elizabeth and our entire team. Our number one goal is to always strive and provide the best service we can. We hope to see you again when visiting the Sun City area.

Kind Regards,
Sara Samaniego
Operations Manager
Comfort Suites
9157720395

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017 via mobile

Had a great stay really nice hotel. The staff was very accommodating. Great amenities and comfy beds. The manager Norma was very nice. Also the front desk agent Sandra was very helpful with all my needs. Looking forward to staying again.

Stayed: April 2017, travelled on business
Thank Aaron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2017

Dear Aaron,

Thank you for taking the time to complete a review on Tripadvisor for Comfort Suites. We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope your next visit will be even more pleasant than the previous one.

Sincerely,

Norma Galaviz
General Manager
Comfort Suites
(915) 772-0395

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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