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“Pleasantly Surprised. Recommend it.”

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Fairfield Inn & Suites El Paso
Ranked #27 of 81 Hotels in El Paso
Certificate of Excellence
Reviewed 7 August 2012

Stayed here for a week on business in June and was very pleased. Newer hotel and the rooms were clean, breakfast was adequate and the staff was helpful and polite. The location is walking distance from a strip mall which has restaurants, Walmart, Bank of America and other stores. Also right off the 1-10 so it was very convenient to get to and to get around.

  • Stayed: June 2012, travelled on business
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Thank MyOdyssey2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 - 126 of 164 reviews

Reviewed 5 August 2012

This was a Great quiet place to stay off of I-10/El Paso on our trip in/out of Texas and glad we found this place. Newer hotel in a better part of El Paso, with nice/bright rooms, clean, great AC, friendly staff, nice pool etc.
Certainly worth the few turns off of the freeway!

  • Stayed: September 2011, travelled with family
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1  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012 via mobile

Overall good! One of the nicest hotels we have stayed in a while.

Very clean, friendly staff, clean room. I read in another review that this place was new and it was very new which made for nice clean things.

The rooms were a little small (we had the king size) but it was just the 2 of us so it was fine. Nice big bathroom though (no tub, but there is a hot tub/pool).

They say no pets but the carpet did smell little like wet dog but after 10mins we got use to it. And since there are no pets allowed in the hotel, when we left this morning there was a tiny cup dog in a car with the Sun out and hot! I was so mad at those damn people that I went and got a staff member and they said they would tell the manager. Hopefully, someone can find the bad owners before the dog is dead.

Which, brings me to my next thing if they do not offer pets to stay then they should tell them where the nearest Petsmart or place they can check a dog in for the night. But I bet anyone who would leave there dog in the car on a HOT Aug 2nd day wouldn't spend the money to drop off the dog. The owners were more worried about their night stay then finding a hotel that takes pets!

Now, back to the hotel.

Good parking (we had a moving truck with trailer) and good views on the higher floors (3&4) facing the highway (so pretty).

The ice machine was in the hallway open and next to someones rooms. We felt bad for those people because we didn't want to wake them but we needed to get ice.

Last thing was I read in another review that they needed a better free breakfast and at first I was like come on it's free who cares! But then when you get to the hotel your like wow this is nice so you expect them to have a well prepared breakast and they did for the most part. First, I would add in cranberry juice. Many women (and men) need this while traveling so they don't get a UTI. Or if you were to have one this could help. Also, just for the simple fact people like cranberry juice! Next, I would put the half&hlaf for the coffee in the mini refrigerator. And last get more of a selection for bread and bagels.

One more thing, went to check out but no one was at the front desk, left the keys and while waiting we had breakfast. Still after breakfast no one came so we just left the keys.

But over all like I said earlier very clean and nice. We will be returning!

Thanks!

  • Stayed: August 2012
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Thank WorldTravelLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

I got really lost and l forgot my Google maps but the young lady on the desk was very patient and talked me there. I was just there before flying out in the morning but everything was just what I expected. She also gave me great directions to the airport that included a written one as well. The room was very comfortable and quiet. I slept great.

  • Stayed: July 2012, travelled with family
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Thank garybgomez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2012

Although the hotel was clean and comfortable, we will never return because of our customer service experience. Our party of seven consisted of a 93 year old, two other seniors, two moms and 2 children. We had booked three suites and requested that they be on the same floor. When we arrived following a harrowing 12 hour journey, 3 hours of which was spent outside in the Texas summer heat with a flat tire, our reservation did not match the rooms assigned to us. The front desk agent was curt, unsympathetic,and unaccomodating. Although the hotel parking lot suggested that the hotel was not nearly full (we arrived on Sunday July 1st), we were told there was no note about our request for the same floor and they couldn't do that for us. The desk agent was insistent on charging us $10 more per room to change to the suite which is what we had reserved in the first place. When we suggested that charging us seemed petty and a poor example of customer service, she stated and restated that she had to charge us. Furthermore, she insisted that each of the seniors pay for the respective rooms because we had been given a senior rate. When we booked through the 800 line, we were not told the seniors had to be the ones paying for the rooms, only that there had to be a senior in each room for the rate, so this created an akward situation at check in. It seemed she took every opportunity to make our stay more difficult than it had to be rather than seek to make us happy customers. We travel often and this stands out as one of the worst customer service experiences we've had.

  • Stayed: July 2012, travelled with family
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6  Thank JV O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2012

The room was clean, bright and comfortable. Great hotel in El Paso, Texas.

  • Stayed: June 2012, travelled with family
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Thank natlehtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Thank you for taking the time to let others know about your experience while staying with us. We are glad you enjoyed it. We sincerely thank you for choosing us for your stay in El Paso.

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Reviewed 5 June 2012

Stayed 2 nights here in February and liked it very much. The hotel and the room were very clean. We found the staff to be friendly and courteous. Breakfast was good, though the breakfast area itself is a bit small so can get congested when there's a lot of guests. We enjoyed our stay and would recommend this place :)

  • Stayed: February 2012, travelled with friends
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Thank Doe-saurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Thank you for your comments and choosing us for your stay in El Paso. We sincerely thank you for recommending us and we hope to see you again here in the Sun City!

Anthony Montez
General Manager

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Additional Information about Fairfield Inn & Suites El Paso

Address: 7514 Remcon Cir, El Paso, TX 79912-3513
Region: United States > Texas > El Paso
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#6 Family Hotel in El Paso
#13 Business Hotel in El Paso
Price Range: £71 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites El Paso 2.5*
Number of rooms: 95
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Also Known As:
Fairfield Inn & Suites El Paso Hotel El Paso
Fairfield Inn And Suites El Paso

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