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“great rates and excellent services”

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Red Roof Inn El Paso West
Ranked #56 of 80 Hotels in El Paso
Reviewed 20 November 2012

great location...i have been coming here for about 4 years and the staff has been great...they make you feel at home. the manager is a great guy and ivan and the staff is very friendly, i will continue to go there every time i visit that part of texas. It really is a bargain to stay at this hotel.

  • Stayed: October 2012, travelled on business
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Thank terry f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 28 November 2012

Thank you for taking the time to submit a review of our property, we appreciate the loyal business relationship you have maintained with us. Ivan and our staff are happy to serve you on each visit with friendly service and value during your stay. The next time your travel plans include West Texas our team looks forward to seeing you again at our location.

Ernie Parra
General Manager
(915) 587-9977

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97 - 103 of 158 reviews

Reviewed 31 October 2012

I have been planning this trip for months when I was able to make reservations I started checking reviews. I booked this Inn because of the reviews and the price. There was about a one inch line all the way around the room on the carpet next to the wall where it was not vacumed. a plastic tag for hanging socks in the store was behind the entry door. There was a ring in the toliet and a chunk of something in the sink. The carpet was stained and looked dirty, loose with a couple of rolls big enough to trip on. The counter person offered us a different room. But after 13 hours on the road we were to tired to move. The bed was comfortable pillows were hard. Pillow case was so thin is spots I am supprised it hadnt torn. I would think the maid and manager would be embarressed to rent a room like that. Having been a maid in the past I cant believe anyone oked that room as clean.

Room Tip: Check more than the first 12 reviews
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  • Stayed: October 2012, travelled as a couple
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Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 3 November 2012

Thank you for bringing this information to our attention, this gives us the opportunity to review the details you provided with our employees. We regret the inconvenience you experienced during your visit and apologize for the circumstances you reported. I can assure you corrective actions have been taken by our housekeeping department and we certainly look forward to serving you again with any lodging accommodations you may require.

Ernie Parra
General Manager
(9150 587-9977

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2012

Great Location right off I-10... Safe area with alot of resturants nearby... Good clean comfortable room ...Staff was friendly and willing to help with any problems....Stopped will traveling to California and the price was right !

  • Stayed: October 2012, travelled on business
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1  Thank STACEY M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 10 November 2012

Thank you very much for the review regarding your recent visit to our property. Our location is popular with our customers and we appreciate your comments regarding the services provided by our employees. We look forward to serving you again upon your next visit to El Paso.

Ernie Parra
General Manager
(915) 597-9977

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2012

I have been coming to this hotel for about 2 years now and it has been because of the location, The great service and price you get ,i really recommend this place! I get all the basic things i need for a pleasant stay they have free newspaper, cofee decaf or regular, Microwave in looby in case you don't get to have one in your room, Safe in each room.

Room Tip: If you can talk to Ivan Juarez i'm sure he can help you get the apropriate room for you!
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  • Stayed: October 2012, travelled solo
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1  Thank Victor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 10 November 2012

Thanks for taking the time to respond with a review of our property. Loyal customers are very important to our staff in meeting their expectations. Your next visit to the Inn will be welcomed and we look forward to serving you again.

Ernie Parra
General Manager
(915) 587-9977

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2012

I have stayed at this hotel multiple times and will continue to do so. Great place,clean and nice, but the best part is the customer service. I came the first time to recover after surgery, and was looked after very well.
Thanks to Ivan Juarez, I will keep coming back, and recommend the hotel to everyone.

Room Tip: upstairs, non smoking
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  • Stayed: September 2012, travelled solo
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1  Thank Cassaundra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 2 October 2012

Thank you for submitting your recent review and informing us of your experience and customer satisfaction with Ivan. We are happy you are doing well and appreciate your loyalty to our business. The staff looks forward to serving you upon your next visit to the hotel.

Ernie Parra
General Manager
(915) 587-9977

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2012

I got in around midnight and was immediately greeted by front desk rep who was cheerful and helpful. Clean, good smelling room with comfortable bed. Hard wood flooring was nice for a change. Small pets allowed

  • Stayed: September 2012
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Thank Dana102938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 2 October 2012

Thank you for the review of our property and the comments concerning your experience during this recent visit. We are pleased you were comfortable with the accommodations at our pet friendly hotel. Please allow us another opportunity to be of service when you require lodging, we look forward to serving you again.

Ernie Parra
General Manager
(915) 587-9977

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2012

I stay at Red Roof Inn in El Paso a lot, I prefer this location because its close to a lot of Restaurants and Shops as well as Wal-Mart.

The rooms are always clean & the Staff is very friendly. (thanks Ivan)

I would very much recommend it to you.

Room Tip: King Bed Rooms are more spacious
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  • Stayed: August 2012, travelled on business
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1  Thank LoveElane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 8 October 2012

Thank you very much for the review of our property, we are delighted the location offers you convenience and meets your lodging needs. We also appreciate your comments about our staff and the customer service Ivan provides to our guests. Please allow us to be of service when making other travel arrangements, it would be a pleasure serving you again.

Ernie Parra
General Manager
(915) 587-9977

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn El Paso West

Address: 7530 Remcon Cir, El Paso, TX 79912-3513
Region: United States > Texas > El Paso
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 80 Hotels in El Paso
Price Range: £36 - £50 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn El Paso West 2*
Number of rooms: 123
Official Description (provided by the hotel):
Red Roof Inn El Paso West, TX is a pet friendly, family friendly hotel. This hotel is close to the University of Texas at El Paso, Sunland Park Racetrack & Casino and Sierra Providence Memorial Hospital. The hotel is also near Las Palmas Medical Center, El Paso Civic Center, Wet & Wild Water Park, The Outlet Shoppes at El Paso and Juarez Sports Book Club. When you check in, check out the fantastic new amenities in our newly renovated rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, new high-end bedding, new flooring, and a large, flat-screen TV with HD programming. This location offers an outdoor unheated pool, microwave & refrigerator in select rooms, an elevator and has interior and exterior corridors. Experience our complimentary coffeehouse-style coffee and tea and in the lobby. This location also offers free WiFi, "Sonifi Solutions" with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn - El Paso West Hotel El Paso
El Paso Red Roof Inn

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