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“Average Room”

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Red Roof Inn El Paso West
Ranked #56 of 83 Hotels in El Paso
Reviewed 30 August 2013

Well, the hotel claimed that the rooms had been updated. I cannot imagine what they looked like before the update because they were only average at best now. We got the best room that they had, the premier king. Bed was OK, but did not sleep that well. In the middle of the night, a loud vehicle pulled up out front with the radio booming. I think the hotel is in an OK area, not great, but I guess OK for El Paso. Check-in and check-out was painless. No breakfast at all, but there was coffee in the lobby. OK if you have to stay, but should have pushed on to Chandler, AZ on the way, only another 6 hours.

  • Stayed: August 2013, travelled as a couple
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Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 2 September 2013

Thank you for taking the time to write a review regarding your recent visit. We were happy in providing you with a good value during registration and check-out procedures while offering a good location area of the Inn. We look forward to serving you again with lodging accommodations the next time your travel plans include El Paso.

Ernie Parra
General Manager
915 587-9977

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89 - 95 of 159 reviews

Reviewed 22 August 2013 via mobile

The room was decent. The AC got cold QUICKLYand continued to work the entire time. The water was nice and hot. The TV had enough channels so you can find something to fall asleep to. The king size bed was amazing! Very comfy and lots of pillows. The man at the front even gave is the best directions to the baseball stadium and told us a great little place to go eat. After a long day of exploring El Paso and seeing a double header baseball game coming back to this hotel room was great. And not to mention there was coffee in the morning with plenty of things to doctor it up with. I would stay here again. Good value, safe, friendly staff, and complimentary coffee.

  • Stayed: August 2013
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Thank chelseanrtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 2 September 2013

Thank you for writing a review concerning your recent visit, we appreciate this very much. I was delighted that you enjoyed a comfortable stay and received friendly service from our staff. Please feel free to visit our property again, we look forward to serving you upon your next trip into the El Paso area.

Ernie Parra
General Manager
915 587-9977

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

Check-in was fine. Dropped our luggage in the room and left for a nice dinner. Should have looked at the room more closely, because we found two big black stink bugs in the room. After that looked around for more. Found a lot of hair in the bathtub, looked like pubes to me. Plenty of hair on the bathroom floor. And the sink was not cleaned, still had facial hair from somebody's last shave.
Cleaned up what we could, complained to management (who didn't seem to care), gave us a $10.00 discount on the room. Big deal...
Wish I would have checked the room when we checked in the first time, would have definitely gone some place else, like the Fairfield Inn & Suites.
Sorry, but I will never stay at a Red Roof Inn again.

Stayed: August 2013, travelled with family
Thank DonRoberto8021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 16 August 2013

Thank you for providing feedback about your recent visit to our Inn. We regret that your stay was unsatisfactory and are addressing the issues you mentioned with immediate corrective actions. Our housekeeping team is consistent with their job duties and room assignments during day to day operations. We look forward to another opportunity in providing you room accommodations during your next visit to the area.

Ernie Parra
General Manager
(915) 587-9977

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Reviewed 16 July 2013

While Wi-Fi was sketchy the room was decent and we enjoyed the pool. Lots of restaurant choices around. I didn't pay much so it was a good deal. Overall it was a good experience and I would recommend this for an overnight stay or longer if on a budget. I do miss having a breakfast though.

Stayed: July 2013, travelled with family
1  Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 23 July 2013

Thank you for taking the time to write a review response concerning your recent visit to our property, we appreciate this very much. We were happy to learn our location offered you many nearby restaurant choices and you enjoyed some leisure time at the swimming pool. We look forward to serving you again and extend a special invitation to visit our location the next time you are in the El Paso area.

Ernie Parra
General Manager
915 587-9977

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2013

We saw this place advertised on the highway for $39 a night and they gave that price to us although the sign on the hotel said $42 a night. Apparently, everything had just been renovated, and it showed. Very clean. Absolutely no extras (no breakfast, etc.) except they did give free Wi-Fi, which was good. Got a good room, quiet, and the staff was helpful and nice. You do get what you pay for, but this was quite good at the price. Don't expect anything but the most minimal in creature comforts, though.

  • Stayed: March 2013, travelled as a couple
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1  Thank mmmickey55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2013

Room 102 had no wifi. There staff is aware of the issue but fail to remedy the problem. Unacceptable. Desk person freckle face brunette obviously knew of issue but still put me in sub par room. Room had mothball or some vomit odor. The room was basic nothing to get excited about. Response from Manager when I asked him was unconcerned. I stayed at the Motel 6 across the I-10 & Mesa the previous week & it was a lot better with a fridge & microwave. No smell. & They had WIFI that worked.

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  • Stayed: March 2013, travelled on business
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Thank TelecomTech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 18 March 2013

Thank you for your review and comments concerning your recent visit to our location. We are in the process of changing vendors with our guest wireless internet service that will improve the WiFi connection in the guest rooms. We invite you to visit our Inn again and look forward to serving you at the property.

Ernie Parra
General Manager
915 587-9977

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2013

Wifi – kept losing the connection
no towel racks – we had an accessible room, but still, please don’t forget the towel racks
tv – a very small 19”
bed – was little uncomfortable
Love!! The desk – large and easy to work on
room size – awesome
soft towels instead of the sandpaper ones at other hotels
clean room – but sink was gross and need to be replaced
electrical outlet = fire hazard= lose from the wall
pet friendly

It was a good experience and I would stay again.

  • Stayed: January 2013, travelled with family
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Thank rd f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernie P, Manager at Red Roof Inn El Paso West, responded to this reviewResponded 18 March 2013

Thank you for taking the time to submit a review about your recent visit to our property. We have completed some improvements this month to the room accommodations that included a new bedding package and large flat screen television sets in each unit. We look forward to serving you again when your travel plans require lodging at our El Paso location.

Ernie Parra
General Manager
915 587-9977

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn El Paso West

Address: 7530 Remcon Cir, El Paso, TX 79912-3513
Region: United States > Texas > El Paso
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 83 Hotels in El Paso
Price Range: £36 - £44 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn El Paso West 2*
Number of rooms: 123
Official Description (provided by the hotel):
Red Roof Inn El Paso West, TX is a pet friendly, family friendly hotel. This hotel is close to the University of Texas at El Paso, Sunland Park Racetrack & Casino and Sierra Providence Memorial Hospital. The hotel is also near Las Palmas Medical Center, El Paso Civic Center, Wet & Wild Water Park, The Outlet Shoppes at El Paso and Juarez Sports Book Club. When you check in, check out the fantastic new amenities in our newly renovated rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, new high-end bedding, new flooring, and a large, flat-screen TV with HD programming. This location offers an outdoor unheated pool, microwave & refrigerator in select rooms, an elevator and has interior and exterior corridors. Experience our complimentary coffeehouse-style coffee and tea and in the lobby. This location also offers free WiFi, "Sonifi Solutions" with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn - El Paso West Hotel El Paso
El Paso Red Roof Inn

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