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Hawthorn Suites by Wyndham EL Paso Airport
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Reviews (974)
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622 - 627 of 974 reviews
Reviewed 12 August 2014

It was a nice place but the carpets in the rooms should have been cleaner. Feet and/or socks were dirty at the end of the day. Everything else was just fine.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Laurie Lee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded 17 August 2014

I am so very sorry that the carpets were not as clean as they could have been. Your concerns have been addressed and we are making every effort to make corrections.
Thank you for your business and we certainly welcome you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded 17 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 August 2014

Since we were driving through El Paso and needed a place to stay for one night, we chose a ‘mystery hotel’ from a leading web site. We really did not expect much since the price was so low.
The only room options with two beds were smoking. We are non-smokers, but smoke smell does not really bother us. The room smelled fine but the TV did not work. I was very surprised that the desk clerk went out of his way to come up and try to fix it himself, but we could not figure it out.
We were moved to another room that I don’t think was intended to be used. The air conditioner was turned off leaving the room smelling very smoky and stale. The room was very clean, though there were no bath amenities, bar soap or coffee cups.
We also enjoyed the Mexican options of tortillas and beans on the breakfast buffet.
Again, I was very impressed with the staff, friendly and tried their best to accommodate us.

  • Stayed: August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank oceanal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded 9 August 2014

Your comments are important to me and have been addressed. Please accept my sincere apologies for this confusion, as we strive to make all stays enjoyable.

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Reviewed 4 August 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded 9 August 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 August 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded 9 August 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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