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“Resort type experience”

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Hilton Garden Inn El Paso Airport
Ranked #14 of 81 Hotels in El Paso
Certificate of Excellence
Evans, United States
1 review
“Resort type experience”
Reviewed 20 August 2014

Very comfortable, courteous and friendly environmnet. Ease of access to I-10 and the overall community and close proximity to the airport. Looking forward to the next trip to El Paso. Staff geniunely concerned with making your experience hassle free - thank you!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, 26 August 2014
It was a pleasure to have you stay with us on your visit to the El Paso area. The staff was overwhelmed with pride on your comments and we are glad you had a great stay. Thank you again and have a great day!
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387 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Killeen, United States
2 reviews
Reviewed 18 August 2014

The fitness room is limited to about 5 items, so you may have to wait for an available piece of equipment. The kitchen provides a rather limited venue, but the staff is very accomodating and the facility appears to be well maintained. Facility access was limited due to local road construction.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, 26 August 2014
Thank you for your comments on your stay with us. It gives the staff pleasure to know they provide great service to you on your visit. We hope you come back next time you are in town. Thank you again and have a great day!
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San Jose, California
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 11 August 2014

Stayed here one night for business. The hotel is not near the airport proper - you need to take their free shuttle to get here and the hotel is located near the freeway/commercial/business park. The room was quiet, clean and the staff was attentive. Good place to stay for work.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank capturedplanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, 12 August 2014
Thank you for your comments and it was great to hear the staff gave you great service. Although we are not by the airport with the shuttle we are about 5 to 8 minutes away which is located right by the freeway for easy on and off access. Thank you again and have a great day!
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El Paso, United States
2 reviews
Reviewed 9 August 2014

This is a nice hotel. The staff was very professional and friendly, it is in a convenient location, and the rooms are very clean. Overall great experience. I will stay there again next time I am in EP.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, 12 August 2014
Thank you for your great comments. It was pleasure having you stay with us and we look forward to your next stay. I have shared your comments in our staff meeting and it brings a great joy to the staff knowing we have a happy guest. Thank you again and have a great day!
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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

Would not recomend this hotel. The staff were not friendly like other Hiltons, I asked 4 times for the Ice maker to be fixed, still not fixed after a week. I would recomend the Hampton Inn across the street. They run a great hotel there. Management and staff are above average.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank ken b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, 12 August 2014
Sorry you did not have a great stay with us. I have spoken to the staff on your comments and it is comments like your that make us better. Unfortunately there are times parts cannot be received local and it does take time for them to come in. The ice machine was down but did not fall on deaf ears we just could not get it up in the time frame you where hear. We do have ice machines on all floors and I am sorry the desk agents did not inform you. I will have a meeting to correct the communication breakdown. Thank you again and have a great day!
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Florida, United States
1 review
Reviewed 24 July 2014

Hotel, cleanliness and staff were all good. Elevator broke one night and had to use the steps. Beds are super comfy but the bed frames stick out past the mattress so watch your knees when walking past! Both of my knees are bruised as my friends that stayed in other rooms.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jason A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, 30 July 2014
Thank you for your comments on you most recent stay. I was aware of the with the elevator and it did take us some time to get resolved so I am very sorry for you having to take the stairs. It was resolved by morning and as we had a busy week with the convention I was very happy how fast we did get it back up. I do agree the beds are comfy but do watch those frames as this is the new bed for all HGI. Thank you again for your comments and have a great day!
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1 review
Reviewed 24 July 2014

Clean, nice room. there is an oil refinery across the street and we could smell the oil. Would stay again. Nice employees. Very Polite staff Love the adjustable firm/softness was very nice. Each side had it's own adjustment.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 657nancyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, 30 July 2014
Thank you for your comments I am happy to hear the staff treated you well and had great service and clean room. Thank you for your stay and we hope you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn El Paso Airport

Property: Hilton Garden Inn El Paso Airport
Address: 6650 Gateway Blvd E, El Paso, TX 79915-1005
Phone Number:
Region: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 81 Hotels in El Paso
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn El Paso Airport 3*
Number of rooms: 145
Official Description (provided by the hotel):
The smart choice for a stay just minutes from El Paso Airport With a great location near El Paso International Airport, you can make the most of your time in the area when you stay at the Hilton Garden Inn El Paso Airport hotel. Just off Interstate-10, you'll be within easy reach of Fort Bliss, numerous local businesses, and great shopping and dining options. Our hotel in El Paso, TX lets you stay connected with free high-speed internet access, work in the business center, or just relax with the kids at the outdoor pool. Keep fit with a workout in the fitness center, or take it easy with a drink in the Pavilion Lounge. The Great American Grill restaurant offers cooked-to-order breakfasts, lunches and dinners. With the adjustable Garden Sleep System bed, you can enjoy a deep sleep and wake-up refreshed. ... more   less 
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