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“Only hotel next to the Convention Center, creepy guest rooms”

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Camino Real El Paso
Ranked #67 of 81 Hotels in El Paso
McKinney, TX
Level 6 Contributor
82 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 415 helpful votes
“Only hotel next to the Convention Center, creepy guest rooms”
Reviewed 9 December 2005

The Camino Real is located directly across from the Convention Center, and is the only hotel downtown. So, if you attend a meeting or conference at the CC, the Camino Real has the best location. The hotel lobby, Dome Restaurant, and Dome Bar are impressive and nicely kept up. The service in the casual restaurant, Azuelos, is also good. But that's where it ends. As I exited the elevator on the 8th floor, I immediately noticed the dirty and stained carpets held together by duck tape at the seams. The walls are soiled and completey scratched up. More of the same for the guest rooms, worn-out carpet, chipped and knicked furniture, bed spread that had been washed so much, it had serious fading, a lamp with a blow out bulb, others with bulbs very dim (so as not to fully disclose how bad the room was), and very old bathrooms where moldy tile grout has imbedded permanently. I've been to El Paso before, so if you don't need to be across the street from the Convention Center, then stay out by the airport at the Embassy Suites, Marriott, or Hilton. Those hotels offer newer clean guest rooms, and meet the expectations you might have for those hotel brands. I mentioned my experience to a colleague who works in El Paso, and he indicated the Camino Real was a Hilton for only a year before Hilton had to remove their "flag" from the property.

Buyer beware.

Stayed December 2005
Helpful?
9 Thank STC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Camino Real El Paso, responded to this review, 3 March 2006
I am most regretful for the experience this guest had at our hotel. However, we had thousands of guests stay with us during the month of December and of the almost 1500 guest comment card returned, 90% of them rated our hotel at good to excellent. We are always striving to be better and will continue to do so.
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Additional Information about Camino Real El Paso

Property: Camino Real El Paso
Address: 101 S El Paso St, El Paso, TX 79901-1107
Phone Number:
Region: United States > Texas > El Paso
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #67 of 81 Hotels in El Paso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Camino Real El Paso 3.5*
Number of rooms: 357
Official Description (provided by the hotel):
Since 1912, our Texas landmark hotel is located in the heart of downtown El Paso, adjacent to the El Paso Convention Center and within walking distance of museums, historic San Jacinto Plaza, Downtown Entertainment and Business Districts. Guests will enjoy La Huerta Restaurant Open from 6 am until 11 pm, opened from Mon to Sunday Dome Restaurant Open from Tuesday to Saturday from 5 pm to 11 pm Pool Open from 6 am to 11 pm Gym open 24hrs Room service from 6 am until 12 am Secured underground parking Complimentary airport shuttle safe deposit box bilingual staff Business center 24Hrs Union Plaza District about 20 restaurants and bars just 5 min in walking distance Chihuahua's Baseball Stadium 1 block away Hudson Williams Convention center across the street San Jacinto Plaza only 1 block away Museum of art across the street Museum of History 2 blocks away Public Library 3 block away SunBowl Stadium 2 min drive Cincinati District with bars and restaurants next to UTEP only 5 min drive - Located in the Hearth of El Paso, a Texas Landmark part of Historic Hotels of America, with Texas Sized rooms, and a distintion in service with 357 rooms and 19 meeting rooms. ... more   less 
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Also Known As:
Camino Real El Paso Hotel El Paso
Camino Real Hotel El Paso
El Paso Camino Real

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