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“Best hotel in El Paso TX”

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Wyndham EL Paso Airport Hotel and Water Park
Ranked #19 of 82 Hotels in El Paso
El Paso, Texas
1 review
“Best hotel in El Paso TX”
5 of 5 bubbles Reviewed 29 January 2014 via mobile

If your looking at staying in El Paso Tx, then the Wyndham Airport is the place for you to stay! The service and cleanliness are awesome. The staff is professional and location is right across from the airport and other venues. If you need a contact ask for Karen Polanco.

Stayed December 2013, travelled with family
Helpful?
Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa B, Manager at Wyndham EL Paso Airport Hotel and Water Park, responded to this review, 30 January 2014
Thank you for taking the time to review our hotel. We appreciate all of our guests comments and complements. We are so pleased to hear you enjoyed our professional service and our location was perfect for your needs. Our staff strives to make sure every guest has an enjoyable stay. We look forward to your next visit and wish you safe travels. Best Regards, Vanessa Barrera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,096 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
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FL
Level Contributor
261 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 bubbles Reviewed 25 January 2014

While the public areas seem clean, our room was not particularly clean. There were crumbs on the carpet especially along the seam of the carpet, behind the standing lamp and behind the bathroom door. The room was a very nice size but the bathroom was almost like it was an after thought. Tiny and not particularly nice.
We had a nice gentleman help us with our luggage the night we checked in so I assumed the hotel offers the service. On checkout I asked for help with our luggage. A young lady brought up the cart and then stood and watched while I loaded the cart myself and then asked me if I wanted her to take the cart down for me. The tone of the question left no doubt in my mind that it was not really an offer to help at all. I asked her if an ice vending machine is available at the lobby level and she said yes but that it may not have ice. I asked why and she said because it is sometimes out of order! How odd. It turns out it was not.
An unimpressive hotel.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JYPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa B, Manager at Wyndham EL Paso Airport Hotel and Water Park, responded to this review, 29 January 2014
Thank you for your recent stay. We appreciate you taking the time to review our hotel. The items you mentioned are very bothersome to me and will be corrected by our housekeeping and guest services department. Our guests comments are always welcomed and appreciated so that we may have an opportunity to continuously improve. Best Regards, Vanessa Barrera
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Carmel, Indiana
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 25 January 2014

The hotel has a very new lobby, and rooms that are poorly renovated. Rooms are very large, and bedding is great, but showers are small and the carpet is a little old. Room service was hit or miss, but the breakfast was consistently bad. The bar menu and restaurant menu are both subpar, and the restaurant food is just bad. The hot tub and exercise room were nice, but overall I would not stay here again.

However, the shuttle was very accommodating and the driver, a young soldier from Ft Bliss, was fantastic.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Devin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa B, Manager at Wyndham EL Paso Airport Hotel and Water Park, responded to this review, 27 January 2014
Thank you for your recent stay and we appreciate you taking the time to review our hotel. We are pleased you enjoyed our room size, bedding, exercise room and hot tub. Our guest rooms are in the process of installation of new carpet and art work. These are a few things we are doing to update our guest rooms in the next few months. We appreciate you informing us of your dinning experience and we will take a look at our menus and breakfast. We have had many compliments on both our menus and food but we are always looking for ways to improve. We Thank you again for your comments and will take this as an opportunity to improve. Best Regards, Vanessa Barrera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham EL Paso Airport Hotel and Water Park

Property: Wyndham EL Paso Airport Hotel and Water Park
Address: 2027 Airway Blvd, El Paso, TX 79925-1030
Phone Number:
Region: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 82 Hotels in El Paso
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Wyndham EL Paso Airport Hotel and Water Park 3.5*
Number of rooms: 272
Official Description (provided by the hotel):
Convenience and Entertainment at the Wyndham El Paso Airport Hotel and Waterpark Located just steps from the El Paso International Airport with an on-site seasonal waterpark, the Wyndham El Paso Airport Hotel and Waterpark is an oasis for the business traveler and a playground for vacationers to the area. Guests to the hotel find a quiet setting offering a warm ambience accented by comprehensive on-site amenities and top-notch service. The hotel is also the closest full-service hotel to the Robert E. Lee gate at Fort Bliss and conveniently located within a short drive to Cielo Vista Mall, the El Paso Convention Center, and all of downtown El Paso. This one of a kind property offers a seasonal water park with a four-story waterslide, kiddy waterfall pool and the largest hotel swimming pool in El Paso. A full-service restaurant and lounge along with free Wi-Fi and a business center make it easy for guests to accomplish everything they need to do without leaving the hotel. Free parking and free shuttle service within three miles of the hotel make it easy to get around. At the end of the day, work out in our state-of-the-art fitness center or spend some time catching up with friends by the fire pit, the perfect location for those chilly El Paso evenings. The Wyndham El Paso Airport Hotel and Waterpark offers 121 spacious courtyard rooms along with 151 two-room tower suites. All rooms include free Wi-Fi, coffee makers, comfortable bedding, refrigerators and microwaves. Specialty suites are available with a full-size private hot tub along with a living room, wet bar and refrigerator. The Presidential Suite offers a king-size bed, a whirlpool-style tub, a wet bar, a living room, a dining room and two televisions. With 17,000 square feet of meeting and convention space including a tiered theatre, the Wyndham El Paso Airport Hotel and Waterpark is the best choice for meetings, reunions, and distinctive weddings. The space and the staff are flexible and ready to meet the needs of any group. ... more   less 
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Also Known As:
Wyndham El Paso Airport Hotel El Paso
El Paso Wyndham

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