This Holiday Inn is not fancy but clean and home like.The staff go out of their way to make your stay comfortable.Free shuttle to and from airport and within 7 miles of hotel. Huge kudos' to Pauline and Margaret, front desk. More training needed for new front desk employee's. Restaurant fairly good for breakfast, usually empty for dinner; but more than happy to accommodate your needs. Pillows awful and staff does not seem to know on their hotel TV channel they offer about 6 different types.Our family stays here as close to our Father. There was a problem with a male shuttle driver for his in-appropriate behavior which was reported to corporate HR and the general manager of hotel. Also, problems with having rooms cleaned and when reported to front desk, told it was too late to clean! I will stay again.
- Official Description (provided by the hotel):
- The only full-service hotel located in El Paso's west side. Minutes away from El Paso International Airport, Fort Bliss, The University of Texas at El Paso, and tons of shopping. Free breakfast is always included with your stay as well as 24-hour shuttle service. ... more less
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- Also Known As:
- Holiday Inn El Paso-Sunland & i-10 w. Hotel El Paso
- Holiday Inn El Paso-Sunland And i-10 w.
- El Paso Holiday Inn