This is a nice enough hotel although the room I had was in back and a bit dated. It also has a maze like quality when on the 2nd level... The biggest, well all the service problems started at check-in. First at 149.00 per night I would think that you would be informed of what you receive. I got a key and he left the desk and did not return, then I returned and asked if it included breakfast and he said yes the complete buffet, Then left the desk again! I waited and asked for the voucher his smart response was "well most guests just come get it in the morning... Ok maybe... so I go to the dining room and waited 15 minutes with no service went back to the desk and asked if the restaurant closed early? No I will get someone turns out the whole staff was in back talking... ordered a quick burger 15 more minutes and again I had to ask if I could have my Ice tea. Another 10 minutes I got my burger and it was very good! In the Morning went for breakfast and it also was good but I saw no juice so I asked for a juice and I got it.... I also got a bill for 3.25 plus tax for that juice... Needless to say this may look like a 3 1/2 star hotel but the service is 1/2 star... other better options close... went to another hotel... for the rest of my 4 day stay in El Paso...
- Official Description (provided by the hotel):
- The only full-service hotel located in El Paso's west side. Minutes away from El Paso International Airport, Fort Bliss, The University of Texas at El Paso, and tons of shopping. Free breakfast is always included with your stay as well as 24-hour shuttle service. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn El Paso-Sunland And i-10 w.
- Holiday Inn El Paso-Sunland & i-10 w. Hotel El Paso
- El Paso Holiday Inn