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“Excellent Hotel”

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Radisson Hotel El Paso Airport
Ranked #5 of 81 Hotels in El Paso
Charleston, South Carolina
1 review
“Excellent Hotel”
Reviewed 25 April 2014

Hotel is excellent from my view in 20 years of travel. Staff is professional and courteous at all times when ever asked for service or assistance. 2 heated pools, one outside and one inside. Cooked to order breakfast was great and the managers evenings with wine, beer and snacks are a plus. Rooms are spacious and have "sleep number" beds. The entire hotel was immaculate and well grommed. This was one of the greatest properties I have stayed at in 20 years of travleing the globe. On a scale of 1 to 10, they deserve an 11 for customer satisifaction and performance.

Room Tip: newer wing in the back..
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  • Stayed April 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank whredline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissoncrib, Manager at Radisson Hotel El Paso Airport, responded to this review, 15 August 2014
Wow! Thank you for such a positive review! We are delighted to read that you enjoyed so much about our property. Getting a review like this is so important to us and we are so thankful to you for taking the time to give us such great feedback. Thank you for your business and we look forward to seeing you again when your travels bring you back to the Sun City!
Sincerely,
Diane Del Real
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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656 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
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English first
Arlington, Virginia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 April 2014

When I stay at hotels with "airport" in the name on business travel, I usually anticipate the worst. I have stayed at this location multiple times as well as a couple other hotels down the street, and actually prefer the Radisson even in a cost-agnostic analysis.

The staff is friendly, rooms are large and well maintained (with sleep number beds), and the hotel is incredibly quiet. This place feels like a ghost-town most days, especially if you get a room in the far-off back section of the hotel. The free breakfast is nothing to write home about, but it beats a stale continental breakfast any day of the week. Shuttle service to the airport runs at all odd hours and has never given me problems. Two complimentary drinks each evening at hotel bar happy hour and free wifi are both a nice perk.

Location isn't great for much except proximity to the airport; however, the bang for your buck is good. This hotel is substantially cheaper than the Marriott down the street.

  • Stayed January 2014, travelled on business
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Helpful?
Thank js4976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissoncrib, Manager at Radisson Hotel El Paso Airport, responded to this review, 15 August 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the service provided by our staff and our rooms. Thank you for your business and we look forward to seeing you again when your travels bring you back to the Sun City.
Sincerely,
Diane Del Real
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Artesia, New Mexico
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 1 April 2014

We stayed at the Radisson the night before an early flight. Front desk help was courteous and check in was easy. The room was decent with comfortable beds. A free cooked to order breakfast is included with the room was was good compared to most buffet style breakfasts that hotels offer. Menu is somewhat limited though. For an additional charge (I believe it was 18$) one can leave your car at the hotel for up to 10 days while you are traveling which is a better deal than the airport parking if you are going to be gone more than 3 days. The shuttle driver was nice and it was a 5 minute ride to the airport from the hotel. There is an Applebee's and Cattle Baron Restaurant within walking distance of the hotel also is one needs an easy dinner option. When we returned from our trip we used the courtesy phone in the terminal to get picked up. All in all a good place to stay if close access to the airport is needed. Recommended.

  • Stayed March 2014, travelled with family
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Helpful?
Thank JohnandJean681985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissoncrib, Manager at Radisson Hotel El Paso Airport, responded to this review, 21 May 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your service from our front desk associates, our breakfast and our park and fly package. Thank you for your business and we look forward to seeing you again when your travels bring you back to the Sun City.
Sincerely,
Diane Del Real
Assistant General Manager
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Grand Rapids, Michigan
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 March 2014

We spent just one night here since we were flying in on a late flight to meet family the next day. When I called from the airport the shuttle was ready and waiting with a friendly personable driver who said they would take us anywhere within a couple miles if we wanted to go somewhere for dinner, but we found there was a convenient Applebees right next door. Our room was spacious and clean and the bed was VERY comfortable; just what we needed after a long flight. Even the pillows and duvet were down filled. And in the bathroom they had a lighted magnifying makeup mirror which was really handy in addition to the usual blowdryer.
Our room was on the first floor with a nice view out onto the courtyard where they have a nice covered seating area and next to that the pool area. They offer a free breakfast which you order from the menu instead of the standard buffet. My husband got the omlet and I ordered the breakfast burrito. Both good.
I would definitely stay here again, and recommend it to anyone.

  • Stayed March 2014, travelled with family
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Helpful?
Thank kathyvan457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissoncrib, Manager at Radisson Hotel El Paso Airport, responded to this review, 21 May 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast, the shuttle and our rooms. We appreciate your recommendation as that is the highest honor we can receive from a guest. Thank you for your business and we look forward to seeing you again when your travels bring you back to the Sun City.
Sincerely,
Diane Del Real
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prescott, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2014

The property is 30 yrs old plus according to Maintenance dept. First checked in with a pre paid room- was sent off to room 335 which I swear felt like was located in another county- super far away from entrance. Sewage odor was strong in hallways and the room's bathroom. Called down, they offered upgraded room. That's when maintenance came in and shared the "dirty little secret" that the city is at fault for the smell, really! Relocated to room 367- ok- nothing to rave about and the sewage odor was still present in bathroom. AIR CONDITIONER- Don't know about you, but a quiet night's sleep needed for work- the Air conditioner IS LOUD!! Poor experience and allergies aggravated by SEWAGE!!

Room Tip: Ask for the rooms that are in the NEWER section of the hotel.
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  • Stayed February 2014, travelled on business
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Helpful?
1 Thank Rich A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissoncrib, Manager at Radisson Hotel El Paso Airport, responded to this review, 2 March 2014
Thank you for your feedback and for taking the time to write about your experience. I apologize for any issues you encountered in your room. We are working with the city to tackle this specific issue and thank you for bringing it to our attention. We hope for another opportunity to exceed your expectations when your travels bring you back to El Paso.
Sincerely,
Diane Del Real
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
90 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 27 February 2014

This hotel was right outside the airport exit, convenient if you have an early flight. Breakfast was included and you order from a menu and the food was cooked to order. Nice change from the stale breakfast buffets I often see. Room was big with a spa tub (who is using those? yuk) but it looked clean and separate shower. Room smelled weird when you walked in but I guess you get used to it because once inside I never noticed again. They had sleep number beds and the bed and bedding was very clean and cozy. I slept well here which is always appreciated. I would stay here again.

Room Tip: I would not take a room on the 1st floor where everyone passes in the morning to get breakfast.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
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Helpful?
1 Thank Flantastic-Four
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissoncrib, Manager at Radisson Hotel El Paso Airport, responded to this review, 21 May 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast and bedding. We are so glad you had a good night rest, we know how important that is to our travelers. Thank you for your business and we look forward to seeing you again when your travels bring you back to the Sun City.
Sincerely,
Diane Del Real
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nm
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 February 2014

Had stayed at other Hotel near the airport and i am done hotel shopping. Free breakfast was NOT a buffet ,but order from a menu and very good service and food .When i needed the shuttle it was there waiting ,no waiting. Room was beautiful and very comfortable .Staff at the front desk was more than helpful and understanding when i ask to switch rooms. She gave me a free upgrade to a sleep number room ,but it was over looking the air condition and in a different building and a long walk. Went down to front desk explain the situationist and gave me another room room in main building with a view of the out door pool area. It was beautiful outside. Went in out door spa VERY nice {all so had in door pool 2} . Manger reception in the early evening nice. Only negative ,its a confusing lay out and if not in main building can be a very long walk to your room ,so if walking is an issues ask for main building. Would like to thank Myrna Sandual front desk for very thing she did to make my stay A+

Room Tip: ask for room in main building ,i had room 138 and i would ask for that room again. Location was grea...
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  • Stayed February 2014, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank blinders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissoncrib, Manager at Radisson Hotel El Paso Airport, responded to this review, 26 February 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast, the shuttle and our rooms. We are so glad when staff members surprise and delight guests, rest assured Myrna will be commended for taking care of you! Thank you for your business and we look forward to seeing you again when your travels bring you back to the Sun City.
Sincerely,
Diane Del Real
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel El Paso Airport

Property: Radisson Hotel El Paso Airport
Address: 1770 Airway Blvd, El Paso, TX 79925
Phone Number:
Region: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in El Paso
#7 Business Hotel in El Paso
#11 Family Hotel in El Paso
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Radisson Hotel El Paso Airport 3.5*
Number of rooms: 239
Reservation Options:
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Also Known As:
Radisson El Paso
El Paso Radisson

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