Had dinner here with friends after over 5 years away since the last experience was so terrible. Apparently nothing has changed. Even though we called ahead for a table for 6, we waited almost half an hour to sit. We kept being told just 5 more minutes by the incredibly inept teenagers at the front. The lobby area was so crowded we waited outside... they knew we were there because we kept coming back in to check if the table was ready, but no one came out to tell us when it finally was.
The ambiance in here is as cheesy as ever. And INCREDIBLY LOUD. I could not hear the person next to me, I had to read lips. I know the servers usually dance here on weekends. While we were waiting, a 'dance' song came on and one lonely server danced over by our table. It was kind of silly and since it was in front of the bar, other servers kept having to dodge her with their trays full of drinks. I think it's all just to distract you from how bad the food is? But I digress....
I ordered a strawberry margarita that tasted like it had no alcohol in it at all. I usually get a little buzzed after one drink and this did nothing for me. My friend ordered a patron margarita and said the same thing. Our server was very friendly and took our orders quickly. We then waited OVER AN HOUR to get our food. And then it arrived cold. I had some platter thing with fried fish, clam strips and fries. The fish was ok, the clam strips were very bready, there were more chunks of breading than clams. The best thing on the plate was the coleslaw... their coleslaw is yummy. Others in our group had the Garlic Hotpot and not only was there NO garlic flavor to speak of, the lobster was chewy and inedible, and the crab legs were skinny. All of it was cold. It's served in a pot with a lid!! How do you manage to serve that cold???
The manager came over and was very apologetic... he ended up taking 50% off our bill but considering how ridiculous the prices are here I still feel like we overpaid. Our server was kind and I feel bad that he has to be the person on the front lines between customers and the crap this restaurant is serving. Save your money and have REALLY good Ventura County fish at HK Seafood in the Channel Islands Harbor. Leave this place to tourists who don't know any better.
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