Buyer beware! Make reservation here at your own risk! This review has one star only because I could not do the review without a star.
I reserved a room for Sunday 2/16/2014 at this property to be near the Marina and it was pet friendly. I called at 6:00PM to say we were in our way and to confirm. Spoke with Kevin who said no problem. When we arrived, I was told they were "sending us to a different hotel as they ran out if rooms. As I was being told this, another employee waved another guest over and right in front of me said, "we found a room for you."
We were directed to a hotel over 2 miles away that was being renovated and was next to the freeway. I prepaid $170.00 for the Four Points and they were putting us in a hotel with a room rate of $89.00. I called for a refund and the manager refused saying she could not do that. When I questioned that she said she did not know how.
I asked the desk manager at the hotel if the Four Points sent a lot of business their way and they said yes, they are always overbooked. The it occurred to me, they handed me a firm letter saying they apologized for not having a room and my name and the name of the new hotel was hand written in the blank on the form.
Very, very poor service. They have not heard the last of this.
- Official Description (provided by the hotel):
- The only hotel on the Ventura Harbor, the Four Points by Sheraton Ventura Harbor is nestled on 17 acres of prime coastal land along California's Gold Coast. ... more less
- Reservation Options:
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- Also Known As:
- Four Points By Sheraton Ventura Harbor Hotel Ventura
- 4 Points By Sheraton Ventura Harbor
- Four Points Ventura Harbor
- Ventura Four Points