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“Very disappointed”

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BEST WESTERN PLUS Inn of Ventura
Ranked #2 of 22 Hotels in Ventura
Reno, Nevada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very disappointed”
2 of 5 bubbles Reviewed 27 March 2014

Originally I had 3 nights reserved when arriving I noticed the front half of the property was under construction with plastic on the windows and a number of work trucks covering the property. The property on the outside is average with no views from rooms at all just a front window to the parking lot - the room had been remodeled but could still smell cigarettes in the wood and room from before still was clean. We were called at 9:30 a.m. to be told that there was no water and when it would return they didn't know we were updated again around 11:00 saying that still no water maybe by 12. We choose to check out and were still charged 100% of the night we stayed even though we were unable to shower or use the toilet or wash our hands. If the construction is taking this long and is this much inconvenience owners need to decide to shut the property down and finish because it is unpleasant to say the least. The night and day desk people were very nice but it was left to the day person to have to deal with all of us disgruntled people and it was really stressful not only to us but to her. I would not recommend staying here ever until all the construction is done and even then this will not be more than a 2 star resort...ever.

Room Tip: If you are looking for a bargain take your chances but really for $24 more you can be on the harbor.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spyder599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, 4 April 2014
Hello Spyder599-
First off let me apologize about your less than satisfactory stay. We are currently doing an interior room remodel that is coming to an end here in the next week or so. So with this we expect to deal with growing pains. We do try to wait until the hours between check out and check in, to turn off water if need be during construction as people are usually at work or out and about. If we can be of any further assistance please do not hesitate to contact the hotel directly. Thank you
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834 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
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English first
WA, United States
Level Contributor
6 reviews
6 hotel reviews
4 of 5 bubbles Reviewed 22 March 2014

The staff was friendly and made sure when they needed to change our accommodationsbefore our arrival that it was okay. The room was confortable, quiet (except for a train or two) and clean. The breakfast was good and the hot food was hot. There is a restaurant next door and the food was good at a reasonable price.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, 4 April 2014
Elaine H,
We thank you for sharing your past stay with us. Sounds like you had a nice stay and we are so pleased to hear so. Hope to see you again!
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Dana Point, California
1 review
5 of 5 bubbles Reviewed 19 March 2014

I have stayed here twice in the last two weeks for business. I don't usually care for motel style accommodations but, you would have never guessed this was a motel other than the exterior entrances.

The rooms are undergoing complete renovation and are nicer than most three star Hotels.

The front desk woman on shift for both of my stays was incredibly helpful and attentive. Her name is Alice.

Other than the occasional commuter train. This place gets high ratings from me.

It will be my home away from home in Ventura.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traceydowney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, 3 April 2014
Greetings Traceydowney!
Why thank you for your kind words. From Alice and the rest of our team here, we thank you and appreciate your review. Our remodel should be done in the next week or so and we are excited! Look forward to seeing you again next time you travel to Ventura!
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Cypress, CA
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 17 March 2014

We came to the Best Western Plus Inn in Ventura, to celebrate my sister's 50th birthday and take advantage of some local St. Pat's festivities. Check in at the hotel was very easy, they had it all ready for us and wished my sister a Happy Birthday as I'd noted on our reservation. Also, offering us an upgrade for her birthday. They had some rooms being renovated, but we didn't hear anything and there was no annoyance caused. Really, the only annoyance was some young kids very excited about getting to the pool at 7:30 in the morning! But that reflects on their parents letting them run and holler like crazy at that time of the morning! I even asked to add a 4th guest to our room and needed a parking pass for her. The manager handled it with no problem and didn't charge for the addition! The room was very nice, clean and beds were super comfortable! They had a good size fridge, microwave, coffee pot, iron/board, hair dryer, wifi. It was great. The breakfast was decent, with all kinds of bagels and yogurt, fruit and scrambled eggs too. We did this same trip last year, and stayed at the Crowne Plaza. We paid WAY more and didn't get a free breakfast! The Best Western's rooms were even nicer, and your right in town within walking distance of everything. Including the beach. You are close to the freeway and train, but that didn't bother us. Value for your money, this is the better choice!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank notmissinout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, 3 April 2014
Why hello notmissinout!
Wow, Let me start off by thanking you for an awesome review. We truly appreciate our guests sharing their stay with us. If We never received any feedback, well we'd never know if we were doing a good job or if we needed improving. I'm glad you had an enjoyable stay and the price was right for you! That's always a bonus! Were pleased you had fun and hope you were able to see the St. Patrick's day parade. Happy Belated Birthday to your sis and we certainly look forward to welcoming you again!
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City of Angels
Level Contributor
213 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 bubbles Reviewed 14 March 2014

First I have to say; we stay here often not only is it convenient, but we really do LOVE: Cyndy, Oscar, Meghan, & Diego..... And Carlos, bless his little managerial heart, really does his best, considering we give him a headache.

We were given the spa room for two nights but we only managed one night as it remained wet the entire night & most of the next day..... We requested to downgrade to a smaller room.

The room is Gorgeous (see the photos) but very poorly ventilated which makes for a wide array of problems.

When I walked in, across the carpet and across the marble floor to the bathroom; I noticed my shoes had left black foot marks on the floor....and I hadn't stepped in any water... just across the carpet. The next morning after her shower, my g.f was walking barefoot across the carpet and sat down to put on her socks.... When she looked down at the bottoms of her feet, they were BLACK!

After using the spa tub the steam hung in the air throughout the night and all of the next day... The problem is a complete lack of ventilation. The window over the spa does not open, there is no vent in the bathroom only a window on the far wall (so taking a shower adds to the dampness).

The ceiling over the spa tub is damp and shows water retention!

The only other window is across the room next to the bed and it is so far from the spa tub that opening it does no good, not to mention that opening the curtains & windows leaves no privacy & it gets cold at night!

Not only did the steam never dissipate; it soaked our books (the pages curled up) and clothing (all remained damp). The steam left the carpet wet and the tile floors slippery & wet. The new wallpaper is curling & peeling.....

The dampness also aggravated our breathing.

I am at a Complete loss as to why the owner continues to IGNORE the Fact that his new renovations are not only inferior but a waste of money. The exhaust fans in the bathrooms (that have them) are weak and only run by a motion detector so the steam from the shower does not escape up the roof vent but drifts out into the room..... The windows that were in the bathrooms were covered up by lovely full mirrors, but the steam has nowhere to go.... and the NEW wall paper in several of the rooms is already peeling.

The heater/ac unit is so high up on the wall, we couldn't turn it on, not even standing on the chair.

I am at such a loss...... but like I said, we ♥ the staff and the convenient location, so we stay until we find something better.

Room Tip: Bottom rooms near the front are not as susceptible to the sounds of the passing trains and freeway t...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Auntie-Nanuuq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, 3 April 2014
Hello Auntie-Nanuuq-
We are extremely grateful for your feedback and business. We have shared your experience with the owner and are in the process of improving that room. We already started by installing a remote controlled fan. We want to say thank you again and we look forward to seeing you on your next trip to Ventura!
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San Jose, CA
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 11 March 2014

When we stayed at the Best Western in Ventura, it was in the middle of a renovation. The room we stayed in had been redone very nicely. The location is very convenient and it was just a short walk to the pier, where we watched the sun set.

The train tracks run right behind the hotel and I was worried that the noise might wake us up, but we didn't hear it at all as long as the window was closed.

The price was great, too.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmalloy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, 13 March 2014
Hello bmalloy,
Thank you for sharing your feedback about our recent stay. We are pleased you enjoyed our location and found your newly renovated room to your liking! =) Its awesome you were able to enjoy the sunset. Most people do not hear the train but sometimes they do. It was here before us and we do our best to inform all our guests about it. We hope that next time you are in
Ventura you allow us to welcome you again!
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 11 March 2014

No hot water in the morning..NONE ,Phoned the front desk and they said we could walk across the parking lot and use a shower in another room "I don,t think so!!!!" Soap in coffee pot not rinsed out and we drank it and spit it out

  • Stayed March 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank Vic G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_of_Ventura, Front Office Manager at BEST WESTERN PLUS Inn of Ventura, responded to this review, 13 March 2014
Vic G,
Due to our renovations, while they were finishing the plumbing aspect of it they did need to turn off the water for short intervals. Because of this the water took longer to circulate and become hot. I have spoke to the housekeeping staff regarding the coffee pot. We are truly sorry that you were less than satisfied with your stay, for I know how frustrating this must have been. If we can be of further assistance please give us a call directly to the hotel. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Inn of Ventura

Property: BEST WESTERN PLUS Inn of Ventura
Address: 708 E Thompson Blvd, Ventura, CA 93001-2916
Phone Number:
Region: United States > California > Ventura
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Ventura
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Inn of Ventura 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Close to pier and beaches. 100 % smoking-free. Heated pool, friendly staff, and deluxe continental breakfast. ... more   less 
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Also Known As:
Best Western Plus Inn Of Ventura Hotel Ventura
Best Western Hotel Ventura
Best Western Ventura
Ventura Best Western

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