Her name is Vivian Harris and she loves nothing more than causing trouble. Booked a wedding party and she had the nerve to say we didn't have reservations. This is after waving a confirmation in her face. Since she didn't like what we were saying, she decided to call the police. 22 rooms reserved for this wedding and several trips up there just to ensure the weekend would go smoothly and of course, all for naught. Ms. Harris has only been on staff for a few months and apparently has done nothing but cause hate and discontent among customers. Should have known something was up upon first meeting her as she was berating two customers that were being overcharged. (Of course, she called the police on them also.) HORRIBLE customer service. Would highly recommend NOT staying here.
- Official Description (provided by the hotel):
- We are family owned Hotel located in Yorktown, Virginia. We are the only hotel located in the historic village of Yorktown. All rooms have a beautiful view of the York River, from either private balconies or wide, open verandas. Large courtyard area with shade trees overlooking the river. All rooms have single cup coffee makers, refrigerators and microwaves. 20 Minutes from Colonial Williamsburg and Busch Gradens, and 30 minutes to Jamestown. Locally famous restaurant on premises with many other dining choices within walking distance. We look forward to having you as our guest! ... more less
- Also Known As:
- Duke Of York Hotel Yorktown
- Duke York Hotel Yorktown
- Duke York Yorktown
- Duke Of York Yorktown