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“Don't overlook this one.”

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Staybridge Suites Newport News-Yorktown
Ranked #3 of 8 Hotels in Yorktown
Certificate of Excellence
Marietta, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't overlook this one.”
Reviewed 2 June 2014

Overall, this hotel was top-notch. The suite with kitchenette and walk-in shower was perfect for our family. The daily breakfast buffet and light dinner during the week was a bonus. The staff were friendly and accommodating. The hotel is in a prefect location for day trips to the historical and beach areas alike. The quality of housekeeping service was somewhat disappointing, but I would not hesitate to stay here again.

Room Tip: All rooms are suites and the pool in indoors.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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148 reviews from our community

Traveller rating
    73
    47
    10
    11
    7
See reviews for
78
22
9
24
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2014

The staff and operations manager at the Staybridge Suites Newport News were very unhelpful. I was very disappointed with my treatment and the overall customer service. The Hilton Garden Inn and Candlewood Suites are next door, are cheaper and have more pleasant staff.

  • Stayed April 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
5 Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Newport News-Yorktown, responded to this review, 9 May 2014
Dear Jessica H,

Thank you for taking the time to write your review. We are truly sorry the level of service you received was less than satisfactory. We are confident the hotel will continue working with their staff to improve the level of service offered for future guests or your next visit. We would like to address your experience further, and have sent you an email with additional details.

Thank you again for your comments and for staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 April 2014

Our trip to Newport was to visit our son inthe military. It was a two night stay ane we needed a suite for our needs. Upon check in the smell of the main desk and hallways were pretty bad and as like bad body oder. Thank God the rooms were fresh smelling and we only had to endure this stench when we were on the way out of the building. We spent very little time in the room for anything other than sleep the first night and were in bed early. I woke to find a stopped up toilet bowl that would not flush. When I went to the front dest the friendly girl told me their maintenance man was on his way in and in traffic. I took note of the time 7:30 and how odd it was there was nit a guy on stand by 24/7. At 8:30 I again inquired as to his status and was told he was still on his way. I demanded someone at least bring a plunger and my request was met by a young man that tossed a old plunger in a bag at me and ran away. This was not a messy job at all because it was just clear water. I made an attempt and got no where. Another trip to the front desk was to get a key to another room to use the bathroom. By 9:20 the guy showed up and fixed the issue. The fact they have no one on hand to fix things was annoying to say the least. Ther is no automatic made service which too was extremely annoying. The heater sounded like a train running thru the room and the other refrigerator was noisy as well. Bring a pillow because they give you a 12x12 inch pillow to sleep on. It was like sleeping on a piece of gum. The room was clean and well kept but the other things made the tip unpleasant. If I had the energy I would have made more of a issue of our issues. We didnt take advantage of the free breakfast so I can not comment on that. The kids were treated to candy filled eggs on Easter morning which was a nice touch. Over all a C+ or B- at best.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smccar7467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Newport News-Yorktown, responded to this review, 8 May 2014
Dearsmccar7467 ,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We would like to apologize for any challenges that transpired during your stay particularly with the bathroom issue. We don't want any guest inconvenienced and rest assured that your comments will be used for the purpose of bringing improvements needed.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowan
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 19 February 2014

We chose this hotel because we wanted one near Williamsburg that allowed pets and had an indoor pool and hot tub. This was the one that met those requirements, and so even though it was 20 minutes from Williamsburg, where we'd spend most of our time, we booked it. Definitely not sorry! Having a two-room suite is definitely nice, especially with children of different ages and bedtimes. We didn't have to all be quiet when the little one went to bed. The kitchen was great and had everything we'd need, the beds were comfy, and the shower nice. It would have been nice to have a door to the bathroom in the living area as well, but that wasn't really a problem. They had a nice area outside to take the dog out.

The pool was wonderful! It wasn't anything special, until you got in and realized how warm it was. Seriously, quite possibly the warmest swimming pool I've been in. It was so nice to be able to play around with the kids in there instead of freezing. The hot tub was great for the first couple nights we were there, but then wasn't working for the last night. It was great while we were able to use it though.

Breakfast was good. The eggs weren't the best, but they had an assortment of toppings for them, which was great. Waffles, breads, muffins, a meat, fruit, nothing outside the norm for a hotel like this. It was a nice area to sit in with a huge window overlooking the pond outside.

All of the employees we encountered were friendly. The hotel was very close to a movie theater and some restaurants, and just a short drive from a mall. A nice place for a long or short stay.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank iowakrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

did not empty trash. Couch cushions were VERY worn down. I got yelled at by breakfast attendant for not knowing the waffle maker was broken. Appears that family of people that run the hotel hang out there. Printer did not work is Business Center. Sheets smelled

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hutch2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loveland, Colorado
1 review
Reviewed 5 January 2014

The lady at the front desk was very friendly and personable. The room was clean, fresh smelling, and very quiet all night. Everything worked, the thermostat, hot shower, hot tub, and the breakfast was a nice layout of choices. We will definitely stay here again with our dogs. The pet walking area was grass, clean, and offered pickup bags.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peggy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharptown
Level Contributor
5 reviews
5 hotel reviews
Reviewed 29 November 2013

Evening front desk clerk is excellent. When we arrived he was there with a smile and a Happy Thanksgiving. He gave us all the information we need for internet access and the times for breakfast. The room was warm and very clean. The beds were very comfortable too. One of the best nights sleep we have had at a hotel. We will stay there again nest time we are in the area.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Newport News-Yorktown

Property: Staybridge Suites Newport News-Yorktown
Address: 401 Commonwealth Dr, Yorktown, VA 23693-5653
Phone Number:
Region: United States > Virginia > Yorktown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Yorktown
Price Range (Based on Average Rates): £
Hotel Class:3 star — Staybridge Suites Newport News-Yorktown 3*
Number of rooms: 83
Official Description (provided by the hotel):
You will love our beautiful all new suite hotel, built for the extended stay in mind. All spacious suites have fully equipped kitchens, complete with pots, pans, dishes and flatware, dishwashers, microwaves and full-sized fridges. Each suite has a work station and has Wi-Fi. Our huge indoor pool, workout room, Business Center, complimentary Guest Laundry, pavilion with grills and pond views round out our amenities. Why stay in a hotel room when you can enjoy the suite life? ... more   less 
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Also Known As:
Staybridge Suites Newport News-Yorktown Hotel Yorktown

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