We stayed at this Residence a couple weeks ago and found it not only clean, up to date and friendly but we found that customer service was excellent! We had a very long road trip from Arizona to New Jersey and made this our last stop.
When we arrived in New Jersey we realized that our two therapeutic pillows were missing. We felt that we had left them at the Dayton Ohio Residence Inn.
I phoned over there and I spoke with Sales Manager Donna and she went through the trouble of tracking them down and took it upon herself to have them shipped to us (....a few calls back and forth and some emails and we received them in tact as we had left them.)
We really appreciated that she did this for us even though we are the ones that left them.
She was very patient with my calls and always treated me like a valued customer. We also appreciated that she did not disregard my initial request by just saying they didn't know where they were.... She looked into it and followed through.
We plan on returning the same way and look forward to booking another stay.More
- Free Wifi
- Free Parking