The staff who handled my initial reservation was very nice. However, I never got the requested email confirmations. I contacted the hotel the next morning and asked for confirmations. They did not come through, called again. Got them, they were incorrect. Called again. Was told I had to reserve a suite in order to get a microwave/refrigerator. So I did so. One regular room with two queens, one accessible suite. Arrived at 3:00 PM. Parking lot and sidewalks not plowed/shoveled. My spouse had to shovel the walk. Got to our two rooms. One was correct, second one was not a suite. However, learned all their rooms have a microwave/refrigerator. Decided to stay in the regular king room. Front desk clerk promised me we would not be charged the upgrade suite price. However, our initial invoice was for the upgrade. ( would like to point out the front desk staff also had NO idea that the hotel even had an accessible room) Would also like to mention the staff member who I spoke to on the telephone who " upgraded our room" misrepresented himself as the manager. Found out later he was a two day a week part time employee. Summary, after much hackling, we got our bills corrected.
The rooms were clean. The bed very hard. The coffee pot/tray location provided no outlet. Had to move it to the little table. Alarm clock in room didn't work. Photo of breakfast bar shows a variety of fruit. They only provided apples. Scrambled egg was cold, and hard around the edge. ( nasty)
There is more I could write, but you get the picture. Only bright spot was the initial employee I spoke to, Selena. She also helped resolve the invoice bill with what I believe was an owner or manager, who originally argued with me that weekends were more money. ( my reservation was for a Friday night, price I was originally quoted was for a Friday night) Bottom line, many other choices for hotels in this area. This one has questionable management and customer service.
Oh...foul odor in refrigerator.
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- Also Known As:
- Dayton Country Inn
- Quality Inn & Suites Dayton, Ohio