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“Unknowledgeable Staff, Hard Beds, Poor Food.”

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Quality Inn & Suites
Ranked #22 of 45 Hotels in Dayton
Ohio
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Unknowledgeable Staff, Hard Beds, Poor Food.”
Reviewed 20 January 2014

The staff who handled my initial reservation was very nice. However, I never got the requested email confirmations. I contacted the hotel the next morning and asked for confirmations. They did not come through, called again. Got them, they were incorrect. Called again. Was told I had to reserve a suite in order to get a microwave/refrigerator. So I did so. One regular room with two queens, one accessible suite. Arrived at 3:00 PM. Parking lot and sidewalks not plowed/shoveled. My spouse had to shovel the walk. Got to our two rooms. One was correct, second one was not a suite. However, learned all their rooms have a microwave/refrigerator. Decided to stay in the regular king room. Front desk clerk promised me we would not be charged the upgrade suite price. However, our initial invoice was for the upgrade. ( would like to point out the front desk staff also had NO idea that the hotel even had an accessible room) Would also like to mention the staff member who I spoke to on the telephone who " upgraded our room" misrepresented himself as the manager. Found out later he was a two day a week part time employee. Summary, after much hackling, we got our bills corrected.

The rooms were clean. The bed very hard. The coffee pot/tray location provided no outlet. Had to move it to the little table. Alarm clock in room didn't work. Photo of breakfast bar shows a variety of fruit. They only provided apples. Scrambled egg was cold, and hard around the edge. ( nasty)

There is more I could write, but you get the picture. Only bright spot was the initial employee I spoke to, Selena. She also helped resolve the invoice bill with what I believe was an owner or manager, who originally argued with me that weekends were more money. ( my reservation was for a Friday night, price I was originally quoted was for a Friday night) Bottom line, many other choices for hotels in this area. This one has questionable management and customer service.

Oh...foul odor in refrigerator.

Room Tip: First floor rooms have such high ceilings everything echoes. It was like staying in a tall cave. Ma...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank serenitynowOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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47 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Any
English first
jacksonville
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2013

Came in late & tired. Front desk staff Janet was very friendly, helpful, & accommodating. Room was fine, good price. Breakfast was standard fare, but decent variety. Janet was nice to give us some traveling advice the next morning. Nearby restraunt very good. New TVs.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Illinois
Level Contributor
61 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 October 2013

The hotel was very nice. t was real clean and the staff was helpful. The location is great. It was very close to the freeway and I"ve never seen so many restaurants in such a small area! Anything you want to eat is there.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sweetpea088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
60 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 6 October 2013

Carpet was stained. Front desk person was loud when talking to other employees and talking to customers and just a foul odor in the hallways and the hotel use to be a country inn and suite in which I stayed there before while traveling to the air force base and it was clean, friendly, and nice. I was checked into room 105 in which a persons belongings was in the room. Then had to wait and then checked me in to room 226 which all room had television that was almost as old as me and no refrigerator or micro wave and then checked me into another room that smelled and the air heat half way worked. Just a bad stay. Also, this hotel is located next an abandon Knights in with cars park in and out thru out the night at a bad area of the street.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorldTraveler19999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littlestown, Pennsylvania
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 October 2013

We stayed here one night on our way back from a trip to the West. The check-in was very quick - all the paperwork was filled out, and the key card was ready. The room was good sized, the bed was comfortable, and everything was clean. Breakfast was standard Quality Inn, but well presented. There was enough of everything - the English muffins were much better than the usual motel variety. This is a nice place to stop.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wittj155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shreveport, LA
Level Contributor
126 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 28 September 2013 via mobile

Walked in lobby and lady behind counter was talking very loudly/yelling.

She was doing this with the first customer in line about his booking..I was 4th. She wasn't loud, but definitely not professional.

Something a little creepy about this place.

A/C is the style that will cut off on you.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BayouWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pfafftown, NC
Level Contributor
127 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 September 2013

This is a decent hotel for the money. Location is pretty good with easy access from the interstate and a number of restaurants close by. Check-in was no problem and the front desk staff was friendly enough. While there is nothing out of the ordinary, it is clean, neat and comfortable. Houskeeping staff did a good job of cleaning the room and changing linens. There is a pretty good hot breakfast included. All of the staff we interacted with were courteous and willing to assist with any needs. Overall, a good, comfortable place to stay.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G8RRPh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 3661 Maxton Rd, Dayton, OH 45414-2433 (Formerly Country Inn & Suites-Dayton North)
Phone Number:
Region: United States > Ohio > Dayton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 45 Hotels in Dayton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Dayton Country Inn
Quality Inn & Suites Dayton, Ohio

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